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jstanden / cerb

Cerb is a fully customizable, web-based platform for enterprise communication and process automation. Create high volume shared inboxes. Integrate with any API-based service and automate nearly any repetitive digital workflow using the specialized KATA language and browser-based coding tools. Production: https://github.com/cerb/cerb-release/
https://cerb.ai/
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[Dashboard] Make list of Events from Activity Log available as Chooser #1428

Open beatbesmer opened 3 years ago

beatbesmer commented 3 years ago

We've added an additional page to the reports, which summarizes workers activities. We can choose multiple workers and a date- range to monitor their activities (similar to "worker replies", just some more "actions").

Unfortunately, every Action / Event will be counted, even "taking" and "releasing" a ticket. We've implement a Picklist with a predefined set of filters (source -> https://cerb.ai/docs/api/endpoints/contexts/#list-events) which for e.g. only counts "Ticket message Outbound", "Ticket Moved", "Comment Created" etc. I guess we could also manually create our own list of events (picklist, multiple values)

If the "Activitys / Events" available could be used as a chooser in dashboard- prompts, this might save some time for creating this list manually.

jstanden commented 1 year ago

It would also be handy to allow interactions as a prompt on dashboard prompts (vs choosers). Interactions can use https://cerb.ai/docs/data-queries/platform/extensions/ and sheets.