Cerb is a fully customizable, web-based platform for enterprise communication and process automation. Create high volume shared inboxes. Integrate with any API-based service and automate nearly any repetitive digital workflow using the specialized KATA language and browser-based coding tools. Production: https://github.com/cerb/cerb-release/
Client wants to report on the number of messages sent by workers, but only counting the initial response to any given ticket.
Messages don't have any concept of whether they're the first outgoing message on a ticket.
You can do a ticket search on messages.firstOutgoing:(worker.id:[1,3,6]), but then there's no way to subtotal those by worker/worker.id.