There's a big & costly gap for managers who only really know one view of the world, but need to lead & support people with subtly or dramatically different:
skills the manager doesn't have (& maybe doesn't really understand or value)
The first steps (not enough) are:
Learning that there's no "right way" to do anything involving people (sometimes for "most people". But this team is made up of these people)
Being actively open to feedback & willing to work
Problem: this still leaves most of the burden of educating the manager on the people they are supposed to support.
And every time the IC has to explain something the manager has never heard of, that just sounds strange and unlikely, that's yet another chance that it won't go so well.
Direction: training? Personally, I think reading articles helps; open-minded lurking in social media discussions and reading good fiction really help... more planning to do here.
There's a big & costly gap for managers who only really know one view of the world, but need to lead & support people with subtly or dramatically different:
The first steps (not enough) are:
Problem: this still leaves most of the burden of educating the manager on the people they are supposed to support.
And every time the IC has to explain something the manager has never heard of, that just sounds strange and unlikely, that's yet another chance that it won't go so well.
Direction: training? Personally, I think reading articles helps; open-minded lurking in social media discussions and reading good fiction really help... more planning to do here.