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juanluisbaptiste / docker-otrs

The unofficial Znuny/OTRS Ticketing System docker image
https://www.juanbaptiste.tech/category/otrs
GNU Lesser General Public License v3.0
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Changing Timezone to other than UTC corrupts code. #112

Closed gs4711 closed 2 years ago

gs4711 commented 3 years ago

Whenever we're changinfg the OTRS_TIMEZONE from UTC to another value, i.e. MET, many warnings appear:

otrs_1 | Deep recursion on subroutine "Kernel::System::ObjectManager::Create" at /opt/otrs/Kernel/System/Log.pm line 190. otrs_1 | Deep recursion on subroutine "Kernel::System::ObjectManager::_ObjectBuild" at /opt/otrs/Kernel/System/ObjectManager.pm line 242. otrs_1 | Deep recursion on subroutine "Kernel::System::DateTime::new" at /opt/otrs/Kernel/System/ObjectManager.pm line 307. otrs_1 | Deep recursion on subroutine "Kernel::System::DateTime::_CPANDateTimeObjectCreate" at /opt/otrs/Kernel/System/DateTime.pm line 153. otrs_1 | Deep recursion on subroutine "Kernel::System::Log::Log" at /opt/otrs/Kernel/System/DateTime.pm line 1831. otrs_1 | Use of uninitialized value in lc at /opt/otrs/bin/otrs.Daemon.pl line 576. otrs_1 | Killing Kernel::System::Daemon::DaemonModules::SystemConfigurationSyncManager with PID 282 otrs_1 | Jul 13 17:35:01 e03ff352cd2a CROND[306]: (otrs) CMD ($HOME/bin/otrs.Daemon.pl start >> /dev/null) otrs_1 | Deep recursion on subroutine "Kernel::System::ObjectManager::Create" at /opt/otrs/Kernel/System/Log.pm line 190. otrs_1 | Deep recursion on subroutine "Kernel::System::ObjectManager::_ObjectBuild" at /opt/otrs/Kernel/System/ObjectManager.pm line 242. otrs_1 | Deep recursion on subroutine "Kernel::System::DateTime::new" at /opt/otrs/Kernel/System/ObjectManager.pm line 307. otrs_1 | Deep recursion on subroutine "Kernel::System::DateTime::_CPANDateTimeObjectCreate" at /opt/otrs/Kernel/System/DateTime.pm line 153. otrs_1 | Deep recursion on subroutine "Kernel::System::Log::Log" at /opt/otrs/Kernel/System/DateTime.pm line 1831. otrs_1 | Deep recursion on subroutine "Kernel::System::ObjectManager::Create" at /opt/otrs/Kernel/System/Log.pm line 190. otrs_1 | Deep recursion on subroutine "Kernel::System::ObjectManager::_ObjectBuild" at /opt/otrs/Kernel/System/ObjectManager.pm line 242. otrs_1 | Deep recursion on subroutine "Kernel::System::DateTime::new" at /opt/otrs/Kernel/System/ObjectManager.pm line 307. otrs_1 | Deep recursion on subroutine "Kernel::System::DateTime::_CPANDateTimeObjectCreate" at /opt/otrs/Kernel/System/DateTime.pm line 153. otrs_1 | Deep recursion on subroutine "Kernel::System::Log::Log" at /opt/otrs/Kernel/System/DateTime.pm line 1831.

juanluisbaptiste commented 3 years ago

@gs4711 you completely skipped the information asked by the bug report wizard, it is asked for a reason. Please provide it if you want this issue investigated.

gs4711 commented 3 years ago

Thanks for your note, @juanluisbaptiste !

The host environment is a CentOS Linux release 7.9.2009 (Core), with Docker version 20.10.7, build f0df350

As soon as I had changed the default timezone by setting OTRS_TIMEZONE within the file .env to a value other than UTC, the mentioned error messages appear.

juanluisbaptiste commented 3 years ago

Did you even read the instructions displayed when creating the issue ? it asks for the image and OTRS version you are using, the contents of your .env an docker-compose.yml file and to enable OTRS_DEBUG=yes and post the output. The information you posted is irrelevant and uneeded.

rdxmb commented 2 years ago 
OTRSTimeZone

    Sets the time zone being used internally by OTRS to e. g. store dates and times in the database. WARNING: This setting must not be changed once set and tickets or any other data containing date/time have been created.

from https://doc.otrs.com/doc/manual/admin/6.0/en/html/ConfigReference_Section_Core_Time.html

So I don't think this is a container bug.