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juanluisbaptiste / docker-otrs

The unofficial Znuny/OTRS Ticketing System docker image
https://www.juanbaptiste.tech/category/otrs
GNU Lesser General Public License v3.0
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Postmaster mailboxe fetching is not working #35

Closed d307473 closed 6 years ago

d307473 commented 6 years ago

Using an existing otrs database, the postmaster mailbox fetch does not work. The otrs daemon seems to connect to our IMAP-server with an empty username (imap-login: Disconnected (no auth attempts in 0 secs): user=<>) therefore the authentication fails.

When we use a fresh otrs installation on a VM with the same existing otrs-database, the IMAP fetch works without any problems. So the problem must be related to the docker image.

Thanks

juanluisbaptiste commented 6 years ago

I have at least 5 production installations with IMAPS configured, did one this week with the latest version and it is working too. Your problem must lie elsewhere.

juanluisbaptiste commented 6 years ago

Also using an external database is not supported ATM, I have never tested it.

d307473 commented 6 years ago

I have at least 5 production installations with IMAPS configured, did one this week with the latest version and it is working too. Your problem must lie elsewhere.

thanks, somehow changing from IMAPTLS to IMAPS fixed it. intresstingly it's working for some mailboxes, while on other postmaster mail accounts in otrs we see an empty user trying to authenticate at our imap servers. very strange.

Also using an external database is not supported ATM, I have never tested it.

works fine 👍