Closed pavanfhw closed 3 years ago
Hi @pavanfhw, it should take some seconds, specially if you don't have any addons installed. I have never tested it on kubernetes.
Hello, thanks for the quick response. I think this behavior is not expected then, I timed the start up and it takes 7 minutes, 99% of the time running su -c "$OTRS_ROOT/bin/otrs.Console.pl Admin::Package::ReinstallAll > /dev/null 2>&1" -s /bin/bash otrs
(I assumed it because it is the next command after print_info "Reinstalling OTRS addons..."
).
I saw that if I set OTRS_UPGRADE
to "yes" I'll skip this command. What are the implications of setting this variable? Every time the container is restarted it will try to upgrade OTRS major version?
Yes, you should not use it unless you are upgrading between major versions.
I got the logs from the reinstallation command but they have 13k lines. This is the last part of the logs:
ERROR: OTRS-otrs.Console.pl-Admin::Package::ReinstallAll-10 Perl: 5.16.3 OS: linux Time: Fri Oct 9 10:57:24 2020
Message: ITSMServiceLevelManagement-6.0.12: No such file: /opt/otrs/var/stats/ITSMStats-304-ITSMTicketSolutionTimeAverage.xml!
Traceback (57):
Module: Kernel::System::Package::DeployCheck Line: 1762
Module: Kernel::System::Console::Command::Admin::Package::ReinstallAll::Run Line: 62
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: /opt/otrs//bin/otrs.Console.pl Line: 36
ERROR: OTRS-otrs.Console.pl-Admin::Package::ReinstallAll-10 Perl: 5.16.3 OS: linux Time: Fri Oct 9 10:57:24 2020
Message: ITSMServiceLevelManagement-6.0.12: No such file: /opt/otrs/var/stats/ITSMStats-305-ITSMTicketSolutionTimeAverage.xml!
Traceback (57):
Module: Kernel::System::Package::DeployCheck Line: 1762
Module: Kernel::System::Console::Command::Admin::Package::ReinstallAll::Run Line: 62
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: /opt/otrs//bin/otrs.Console.pl Line: 36
ERROR: OTRS-otrs.Console.pl-Admin::Package::ReinstallAll-10 Perl: 5.16.3 OS: linux Time: Fri Oct 9 10:57:24 2020
Message: ITSMServiceLevelManagement-6.0.12: No such file: /opt/otrs/var/stats/ITSMStats-306-ITSMTicketSolutionTimeAverage.xml!
Traceback (57):
Module: Kernel::System::Package::DeployCheck Line: 1762
Module: Kernel::System::Console::Command::Admin::Package::ReinstallAll::Run Line: 62
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: /opt/otrs//bin/otrs.Console.pl Line: 36
ERROR: OTRS-otrs.Console.pl-Admin::Package::ReinstallAll-10 Perl: 5.16.3 OS: linux Time: Fri Oct 9 10:57:24 2020
Message: ITSMServiceLevelManagement-6.0.12: No such file: /opt/otrs/var/stats/ITSMStats-307-ITSMTicketSolutionTimeAverage.xml!
Traceback (57):
Module: Kernel::System::Package::DeployCheck Line: 1762
Module: Kernel::System::Console::Command::Admin::Package::ReinstallAll::Run Line: 62
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: /opt/otrs//bin/otrs.Console.pl Line: 36
ERROR: OTRS-otrs.Console.pl-Admin::Package::ReinstallAll-10 Perl: 5.16.3 OS: linux Time: Fri Oct 9 10:57:24 2020
Message: ITSMServiceLevelManagement-6.0.12: No such file: /opt/otrs/var/stats/ITSMStats-308-ITSMTicketSolutionTimeAverage.xml!
Traceback (57):
Module: Kernel::System::Package::DeployCheck Line: 1762
Module: Kernel::System::Console::Command::Admin::Package::ReinstallAll::Run Line: 62
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: /opt/otrs//bin/otrs.Console.pl Line: 36
ERROR: OTRS-otrs.Console.pl-Admin::Package::ReinstallAll-10 Perl: 5.16.3 OS: linux Time: Fri Oct 9 10:57:24 2020
Message: ITSMServiceLevelManagement-6.0.12: No such file: /opt/otrs/var/stats/ITSMStats-309-ITSMTicketSolutionTimeAverage.xml!
Traceback (57):
Module: Kernel::System::Package::DeployCheck Line: 1762
Module: Kernel::System::Console::Command::Admin::Package::ReinstallAll::Run Line: 62
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: /opt/otrs//bin/otrs.Console.pl Line: 36
ERROR: OTRS-otrs.Console.pl-Admin::Package::ReinstallAll-10 Perl: 5.16.3 OS: linux Time: Fri Oct 9 10:57:24 2020
Message: ITSMServiceLevelManagement-6.0.12: No such file: /opt/otrs/var/stats/ITSMStats-400-ITSMChangeManagement.xml!
Traceback (57):
Module: Kernel::System::Package::DeployCheck Line: 1762
Module: Kernel::System::Console::Command::Admin::Package::ReinstallAll::Run Line: 62
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: /opt/otrs//bin/otrs.Console.pl Line: 36
ERROR: OTRS-otrs.Console.pl-Admin::Package::ReinstallAll-10 Perl: 5.16.3 OS: linux Time: Fri Oct 9 10:57:24 2020
Message: ITSMServiceLevelManagement-6.0.12: No such file: /opt/otrs/var/stats/ITSMStats-401-ITSMChangeManagement.xml!
Traceback (57):
Module: Kernel::System::Package::DeployCheck Line: 1762
Module: Kernel::System::Console::Command::Admin::Package::ReinstallAll::Run Line: 62
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: /opt/otrs//bin/otrs.Console.pl Line: 36
ERROR: OTRS-otrs.Console.pl-Admin::Package::ReinstallAll-10 Perl: 5.16.3 OS: linux Time: Fri Oct 9 10:57:24 2020
Message: ITSMServiceLevelManagement-6.0.12: No such file: /opt/otrs/var/stats/ITSMStats-402-ITSMChangeManagement.xml!
Traceback (57):
Module: Kernel::System::Package::DeployCheck Line: 1762
Module: Kernel::System::Console::Command::Admin::Package::ReinstallAll::Run Line: 62
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: /opt/otrs//bin/otrs.Console.pl Line: 36
ERROR: OTRS-otrs.Console.pl-Admin::Package::ReinstallAll-10 Perl: 5.16.3 OS: linux Time: Fri Oct 9 10:57:24 2020
Message: ITSMServiceLevelManagement-6.0.12: No such file: /opt/otrs/var/stats/ITSMStats-403-ITSMChangeManagement.xml!
Traceback (57):
Module: Kernel::System::Package::DeployCheck Line: 1762
Module: Kernel::System::Console::Command::Admin::Package::ReinstallAll::Run Line: 62
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: /opt/otrs//bin/otrs.Console.pl Line: 36
ERROR: OTRS-otrs.Console.pl-Admin::Package::ReinstallAll-10 Perl: 5.16.3 OS: linux Time: Fri Oct 9 10:57:24 2020
Message: ITSMServiceLevelManagement-6.0.12: No such file: /opt/otrs/var/stats/ITSMStats-404-ITSMChangeManagement.xml!
Traceback (57):
Module: Kernel::System::Package::DeployCheck Line: 1762
Module: Kernel::System::Console::Command::Admin::Package::ReinstallAll::Run Line: 62
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: /opt/otrs//bin/otrs.Console.pl Line: 36
ERROR: OTRS-otrs.Console.pl-Admin::Package::ReinstallAll-10 Perl: 5.16.3 OS: linux Time: Fri Oct 9 10:57:24 2020
Message: ITSMServiceLevelManagement-6.0.12: No such file: /opt/otrs/var/stats/ITSMStats-405-ITSMChangeManagement.xml!
Traceback (57):
Module: Kernel::System::Package::DeployCheck Line: 1762
Module: Kernel::System::Console::Command::Admin::Package::ReinstallAll::Run Line: 62
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: /opt/otrs//bin/otrs.Console.pl Line: 36
ERROR: OTRS-otrs.Console.pl-Admin::Package::ReinstallAll-10 Perl: 5.16.3 OS: linux Time: Fri Oct 9 10:57:24 2020
Message: ITSMServiceLevelManagement-6.0.12: No such file: /opt/otrs/var/stats/ITSMStats-406-ITSMChangeManagement.xml!
Traceback (57):
Module: Kernel::System::Package::DeployCheck Line: 1762
Module: Kernel::System::Console::Command::Admin::Package::ReinstallAll::Run Line: 62
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: /opt/otrs//bin/otrs.Console.pl Line: 36
ERROR: OTRS-otrs.Console.pl-Admin::Package::ReinstallAll-10 Perl: 5.16.3 OS: linux Time: Fri Oct 9 10:57:24 2020
Message: ITSMServiceLevelManagement-6.0.12: No such file: /opt/otrs/var/packagesetup/ITSMServiceLevelManagement.pm!
Traceback (57):
Module: Kernel::System::Package::DeployCheck Line: 1762
Module: Kernel::System::Console::Command::Admin::Package::ReinstallAll::Run Line: 62
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: /opt/otrs//bin/otrs.Console.pl Line: 36
Notice: Install /opt/otrs/var/stats/ITSMStats-001-Ticket.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-002-Ticket.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-003-Ticket.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-004-Ticket.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-005-Ticket.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-006-Ticket.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-007-Ticket.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-008-Ticket.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-009-Ticket.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-010-Ticket.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-011-Ticket.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-012-Ticket.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-013-Ticket.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-014-Ticket.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-015-Ticket.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-016-Ticket.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-100-ITSMConfigItem.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-101-ITSMConfigItem.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-102-ITSMConfigItem.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-103-ITSMConfigItem.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-200-ITSMTicketFirstLevelSolutionRate.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-201-ITSMTicketFirstLevelSolutionRate.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-202-ITSMTicketFirstLevelSolutionRate.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-203-ITSMTicketFirstLevelSolutionRate.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-204-ITSMTicketFirstLevelSolutionRate.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-205-ITSMTicketFirstLevelSolutionRate.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-206-ITSMTicketFirstLevelSolutionRate.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-207-ITSMTicketFirstLevelSolutionRate.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-208-ITSMTicketFirstLevelSolutionRate.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-209-ITSMTicketFirstLevelSolutionRate.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-300-ITSMTicketSolutionTimeAverage.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-301-ITSMTicketSolutionTimeAverage.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-302-ITSMTicketSolutionTimeAverage.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-303-ITSMTicketSolutionTimeAverage.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-304-ITSMTicketSolutionTimeAverage.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-305-ITSMTicketSolutionTimeAverage.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-306-ITSMTicketSolutionTimeAverage.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-307-ITSMTicketSolutionTimeAverage.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-308-ITSMTicketSolutionTimeAverage.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-309-ITSMTicketSolutionTimeAverage.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-400-ITSMChangeManagement.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-401-ITSMChangeManagement.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-402-ITSMChangeManagement.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-403-ITSMChangeManagement.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-404-ITSMChangeManagement.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-405-ITSMChangeManagement.xml (660)!
Notice: Install /opt/otrs/var/stats/ITSMStats-406-ITSMChangeManagement.xml (660)!
Notice: Install /opt/otrs/var/packagesetup/ITSMServiceLevelManagement.pm (660)!
Code:
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
$Kernel::OM->Get($CodeModule)->CodeReinstall();
###### IT GETS STUCK HERE FOR MINUTES ############
Reinstalling all OTRS packages that are not correctly deployed...
8 package(s) reinstalled.
Before that are just more errors like the ones in the beginning. Can you help me understand whats is happening, why are those errors happening, why is he reinstalling 8 packages on a first time installation?
In the logs there is the line Found empty /opt/otrs/Kernel/, copying default configuration to it...
This also happens every time the container is restarted, is a persistent volume missing? I am setting the kubernetes equivalent to
- './volumes/config:/opt/otrs/Kernel'
- './volumes/skins:/opt/otrs/var/httpd/htdocs/skins/'
- './volumes/backup:/var/otrs/backups'
- './volumes/addons:/opt/otrs/addons'
- './volumes/db_upgrade:/opt/otrs/db_upgrade'
You said you had not installed any addon but you did, you added ITSM, so this is not a standard install and you are not providing a clear description of your installation.
Sorry, that was what was passed to me. We are migrating to a new server. I applied the dump from the old mariadb to the one on the new server. But all paths in the OTRS container are new volumes, I though addons would be in the OTRS files, in /opt/otrs/addons
.
Sorry, that was what was passed to me. We are migrating to a new server. I applied the dump from the old mariadb to the one on the new server. But all paths in the OTRS container are new volumes, I though addons would be in the OTRS files, in
/opt/otrs/addons
.
Tha folder is for new addons, if you are migrating from another install you also need the contents of the /opt/otrs/ folder, not just the db dump.
Closing as this issue is not related to this image.
Thanks for the help! Sorry for any inconvenients.
I would recommend you to create a backup from within OTRS following the official instructions, and then restore it on this image following the restore instructions.
Image and OTRS versions
Latest
Describe the issue Container take several minutes to start up at the log "Reinstalling OTRS addons...". My installation doesn't even have addons. Path
/opt/otrs/addons
is persistent. Running on kubernetes.Startup output (includes environment variables): https://gist.github.com/pavanfhw/969a7bfb779a6dd73616305b98fe6971