Error: Login Failed

[kellery82]

Hi, I'm getting the error Login Failed all of a sudden. I am able to successfully login to www.hik-connect.com manually so am unsure as to why this has just started occurring;

[3/31/2022, 6:06:01 PM] [HikConnect] Error: Error: Login failed, wrong account or password at HikConnectPlatform._loginToHikConnect (/homebridge/node_modules/homebridge-hikconnect/src/index.js:49:13) at processTicksAndRejections (internal/process/task_queues.js:95:5) at HikConnectPlatform.discoverDevices (/homebridge/node_modules/homebridge-hikconnect/src/index.js:30:7)

I'm happy to send further logs if needed and noticed that there was an issue raised for this late last year and have tried what is suggested there to resolve, but no luck

[judge]

Hello, That is really strange if you can log in through a browser to hik-connect.com. Do you have api_url specified in your config?

[kellery82]

It is strange, also the problem seems intermittent, after multiple restarts of homebridge sometimes I will not get the error and can open the gate ok using HomeKit.

I don’t have a url specified in the api field currently.

[judge]

I published a new version which should give you more information in the logs, it should print our the exact message from the hik-connect API. Could you please update and try again? and paste the logs here :)

[kellery82]

Thanks for that, it seems to be working ok at the moment, so I’ll watch it over the next day after a couple of restarts. Maybe the issues was with Hik-Connect

[scorpioRED]

Hi! got the same problem.

[4/15/2022, 5:39:10 PM] [HikConnect] Error: Error: Login failed, wrong account or password
    at HikConnectPlatform._loginToHikConnect (/homebridge/node_modules/homebridge-hikconnect/src/index.js:49:13)
    at processTicksAndRejections (internal/process/task_queues.js:95:5)
    at HikConnectPlatform.discoverDevices (/homebridge/node_modules/homebridge-hikconnect/src/index.js:30:7)

But username and password are the same as in Hik-Connect.

[judge]

Sorry I cannot really do much, I'm also using the same authentication as the webpage. It is possible that you need to log in through the web page again, sometimes there is captcha which needs to be solved.

[scorpioRED]

Sorry, it was my fall, my wife has changed the password :) However, I don’t get any camera/accessories.

In my Hikvision account, I have shared with me cameras, and it’s working on the ios Hik-Connect app. I didn’t get any errors, however, I don't see any cameras or new accessories in my homekit app. Here is result of page

https://api.hik-connect.com/v3/userdevices/v1/devices/pagelist?groupId=-1&limit=100&offset=0&filter=TIME_PLAN,CONNECTION,SWITCH,STATUS,STATUS_EXT,WIFI,NODISTURB,P2P,KMS,HIDDN

{"connectionInfos":{"245561706":{"localIp":"192.168.1.31","netIp":"31.43.78.186","localRtspPort":0,"netRtspPort":0,"localCmdPort":9010,"netCmdPort":9010,"localStreamPort":9020,"netHttpPort":0,"localHttpPort":0,"netStreamPort":9020,"netType":3,"wanIp":null,"upnp":false}},"cameraInfos":[],"p2pInfos":{"245561706":[{"ip":"34.255.247.207","port":6000},{"ip":"34.252.202.35","port":6000}]},"alarmNodisturbInfos":{},"kmsInfos":{"245561706":{"secretKey":"25a305ce7e07909b4237d935e19ab495b40d5550f8364ff78ba57fb983195a4d","version":"101"}},"timePlanInfos":{"245561706":[{"deviceSerial":"245561706","channelNo":0,"type":0,"enable":0,"weekPlans":[{"weekDay":"0,1,2,3,4,5,6","timePlan":[]}]},{"deviceSerial":"245561706","channelNo":0,"type":2,"enable":0,"weekPlans":[{"weekDay":"0","timePlan":[]},{"weekDay":"1","timePlan":[]},{"weekDay":"2","timePlan":[]},{"weekDay":"3","timePlan":[]},{"weekDay":"4","timePlan":[]},{"weekDay":"5","timePlan":[]},{"weekDay":"6","timePlan":[]}]},{"deviceSerial":"245561706","channelNo":0,"type":4,"enable":-1,"weekPlans":[{"weekDay":"0","timePlan":[{"startTime":"-1:65","endTime":"-1:65"}]},{"weekDay":"1","timePlan":[]},{"weekDay":"2","timePlan":[]},{"weekDay":"3","timePlan":[]},{"weekDay":"4","timePlan":[]},{"weekDay":"5","timePlan":[]},{"weekDay":"6","timePlan":[]}]},{"deviceSerial":"245561706","channelNo":0,"type":5,"enable":0,"weekPlans":[{"weekDay":"0","timePlan":[]},{"weekDay":"1","timePlan":[]},{"weekDay":"2","timePlan":[]},{"weekDay":"3","timePlan":[]},{"weekDay":"4","timePlan":[]},{"weekDay":"5","timePlan":[]},{"weekDay":"6","timePlan":[]}]},{"deviceSerial":"245561706","channelNo":0,"type":7,"enable":0,"weekPlans":[{"weekDay":"0","timePlan":[]},{"weekDay":"1","timePlan":[]},{"weekDay":"2","timePlan":[]},{"weekDay":"3","timePlan":[]},{"weekDay":"4","timePlan":[]},{"weekDay":"5","timePlan":[]},{"weekDay":"6","timePlan":[]}]}]},"statusExtInfos":{"245561706":{"upgradeAvailable":0}},"meta":{"code":200,"message":"操作成功","moreInfo":{}},"page":{"offset":0,"limit":100,"totalResults":0,"hasNext":false},"statusInfos":{"245561706":{"diskNum":2,"diskState":"00--------------","globalStatus":1,"pirStatus":0,"isEncrypt":1,"encryptPwd":"166e5d9239341a4fb850a60a8c7daaab","upgradeAvailable":0,"upgradeProcess":0,"upgradeStatus":2,"alarmSoundMode":0,"optionals":{"latestUnbandTime":"1615021683307","BodyDetectTimeInterval":"0","updateCode":"0","Remind_Way":"-1","display_mode":"{ "mode": 1 }","Record_Mode":"{ "mode": 20867244 }","wanIp":"31.43.78.186","CustomVoice":"[]","Route_LinkageStatus":"0","Battery_WorkStatus":"{"KeepAlive":0,"WorkTime":0}","daylightSavingTime":"0","Alarm_DetectHumanCar":"{"type":0}","tzCode":"0","OSD":"[{"name":"01 - 13П - Пiдстанцiя","channel":"1"},{"name":"02 - 13П - Паркiнг","channel":"2"},{"name":"03 - 6П - Лiва","channel":"3"},{"name":"04 - 6П - Права","channel":"4"},{"name":"05 - 1П - Парковка","channel":"5"},{"name":"06 - 1П - Смiтники","channel":"6"},{"name":"07 - 1П - Зовнiшня","channel":"7"},{"name":"08 - 2П - Зовнiшня","channel":"8"},{"name":"09 - 3П - Зовнiшня","channel":"9"},{"name":"10 - 4П - Зовнiшня","channel":"10"},{"name":"11 - 5П - Хол","channel":"11"},{"name":"12 - 6П - Хол","channel":"12"},{"name":"13 - 7П - Зовнiшня","channel":"13"},{"name":"14 - 8П - Зовнiшня","channel":"14"},{"name":"15 - 9П - Зовнiшня","channel":"15"},{"name":"16 - 10П - Зовнiшня","channel":"16"},{"name":"17 - 11П - Зовнiшня","channel":"17"},{"name":"18 - 12П - Зовнiшня","channel":"18"},{"name":"19 - 13П - Зовнiшня","channel":"19"},{"name":"20 - 1П - Хол","channel":"20"},{"name":"21 - 2П - Хол","channel":"21"},{"name":"22 - 3П - Хол","channel":"22"},{"name":"23 - 4П - Хол","channel":"23"},{"name":"24 - 5П - Лiфт","channel":"24"},{"name":"25 - 6П - Лiфт","channel":"25"},{"name":"26 - 7П - Хол","channel":"26"},{"name":"27 - 8П - Хол","channel":"27"},{"name":"28 - 9П - Хол","channel":"28"},{"name":"29 - 10П - Хол","channel":"29"},{"name":"30 - 11П - Хол","channel":"30"},{"name":"31 - 12П - Хол","channel":"31"},{"name":"32 - 13П - Хол","channel":"32"}]","CustomVoice_Volume":"{"volume":0}","diskHealth":"0,0,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1","inverse_mode":"{ "mode": 0, "enable": 0, "position": 1 }","OnlineStatus":"1","timeZone":"UTC","Alarm_Light":"{"luminance":0}","ROI":"{ "xCoord": "-1.00", "yCoord": "-1.00", "width": "-1.00", "height": "-1.00" }","diskCapacity":"1907729,5723166,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1","Alarm_Interval":"-1","Temperature_Threshold":"-1","kms_version":"100","NightVision_Model":"{ "graphicType": -1, "luminance": -1 }","timeFormat":"0","talkMode":"{ "mode": 1 }","ICR":"0","superState":"0","voiceIndex":"0","latestUnbindTime":"1615021683307","lastUpgradeTime":"1623148016369"}}},"wifiInfos":{"245561706":{"netName":"eth0","netType":"wire","address":"192.168.1.31","mask":"255.255.255.0","gateway":"192.168.1.1","signal":100,"ssid":null}},"switchStatusInfos":{"245561706":[{"deviceSerial":"245561706","channelNo":0,"type":2,"enable":false},{"deviceSerial":"245561706","channelNo":0,"type":7,"enable":false},{"deviceSerial":"245561706","channelNo":0,"type":10,"enable":false},{"deviceSerial":"245561706","channelNo":0,"type":15,"enable":false},{"deviceSerial":"245561706","channelNo":0,"type":22,"enable":false},{"deviceSerial":"245561706","channelNo":0,"type":29,"enable":false},{"deviceSerial":"245561706","channelNo":0,"type":37,"enable":false},{"deviceSerial":"245561706","channelNo":0,"type":200,"enable":false},{"deviceSerial":"245561706","channelNo":0,"type":202,"enable":false},{"deviceSerial":"245561706","channelNo":0,"type":300,"enable":false},{"deviceSerial":"245561706","channelNo":0,"type":301,"enable":false},{"deviceSerial":"245561706","channelNo":0,"type":302,"enable":false},{"deviceSerial":"245561706","channelNo":0,"type":303,"enable":false},{"deviceSerial":"245561706","channelNo":0,"type":304,"enable":false},{"deviceSerial":"245561706","channelNo":0,"type":305,"enable":false},{"deviceSerial":"245561706","channelNo":0,"type":602,"enable":false},{"deviceSerial":"245561706","channelNo":0,"type":603,"enable":false},{"deviceSerial":"245561706","channelNo":0,"type":700,"enable":false}]},"deviceInfos":[{"name":"OSBB-analog32","deviceSerial":"245561706","fullSerial":"DVR/DVS-72-A3220200924CCWR245561706WCVU","deviceType":"DVR/DVS-72-A","devicePicPrefix":"https://devpic.ezvizlife.com/device/image/DVR-DVS-72-A/","version":"V4.25.000 build 200925","supportExt":"{"68":"1","26":"4","49":"1","29":"1","171":"8","292":"1","175":"1","154":"1","232":"0","233":"0","354":"0","234":72,"257":"1","30":"1","31":"1","11":"0","33":"1","99":"1","34":"1","13":"0","14":"1","59":"1","17":"1","260":"1","1":"1","2":"1","3":"1","4":"1","5":"0","6":"0","149":"1","7":"0","8":"0","9":"1"}","status":1,"userDeviceCreateTime":"2021-03-06 09:10:06","casIp":"eucas.ezvizlife.com","casPort":6500,"channelNumber":72,"hik":true,"deviceCategory":"COMMON","deviceSubCategory":"UNKNOWN","ezDeviceCapability":"{"262":"1","175":"1","263":"0","264":"1","232":"0","265":"1","233":"0","266":"0","234":1,"267":"1","289":"1","30":"0","31":"0"}","customType":"DS-7232HQHI-K2","offlineTime":"2022-04-21 18:27:57","offlineNotify":0,"accessPlatform":true,"deviceDomain":"245561706","instructionBook":"http://devpic.ezvizlife.com/device/image/DVR/DVS-72-A/instruction.jpeg","deviceShareInfo":{"isShared":2,"permission":3,"inviterName":"rdovbeta"},"feature":null,"riskLevel":0,"offlineTimestamp":1650565677000}]}

I have installed this plugin by Homebridge UI

[judge]

Let's continue in the other issue.