Unable to login

[djw8625]

Hello,

I'm getting the below error when trying to connect my Hik system.

Error: Error: Login failed, wrong account or password at HikConnectPlatform._loginToHikConnect (/var/lib/homebridge/node_modules/.pnpm/homebridge-hikconnect@1.2.1/node_modules/homebridge-hikconnect/src/index.js:49:13) at processTicksAndRejections (node:internal/process/task_queues:96:5) at HikConnectPlatform.discoverDevices (/var/lib/homebridge/node_modules/.pnpm/homebridge-hikconnect@1.2.1/node_modules/homebridge-hikconnect/src/index.js:30:7)

My credentials work at https://www.hik-connect.com/devices/page

Can you help?

[judge]

Hello, Did you add the account and password fields to the configuration of the plugin? If you are using Homebridge then a popup should appear on installation asking for these info. If you using HOOBS you need to add these to the configuration manually.

[djw8625]

Hello. I did and left the api blank as I don’t believe it’s changed.

I’m using homebridge.

Thanks

On 14 Jun 2022, at 10:23, Tamás Bíró @.***> wrote:

 Hello, Did you add the account and password fields to the configuration of the plugin? If you are using Homebridge then a popup should appear on installation asking for these info. If you using HOOBS you need to add these to the configuration manually.

— Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.

[judge]

Then everything should be fine on the plugin side. If you log in to hik-connect.com with your browser, can you access this URL? It should return a big JSON file. If you can, could you paste your config file? But please remove the account/password values. :)

[djw8625]

Here you go :-)

{"connectionInfos":{"F35385585":{"localIp":"192.168.40.86","netIp":"82.19.164.15","localRtspPort":0,"netRtspPort":0,"localCmdPort":9010,"netCmdPort":9010,"localStreamPort":9020,"netHttpPort":0,"localHttpPort":0,"netStreamPort":9020,"netType":3,"wanIp":null,"upnp":false}},"cameraInfos":[],"p2pInfos":{"F35385585":[{"ip":"34.249.121.84","port":6000},{"ip":"52.30.47.10","port":6000}]},"alarmNodisturbInfos":{"F35385585":{"alarmEnable":0,"callingEnable":0}},"kmsInfos":{"F35385585":{"secretKey":"bca03532ca1d4d1b80aa54f0f330aa40921193d3ea04d951aff0daab425fb8af","version":"101"}},"timePlanInfos":{"F35385585":[{"deviceSerial":"F35385585","channelNo":0,"type":2,"enable":0,"weekPlans":[{"weekDay":"0","timePlan":[{"startTime":"00:00","endTime":"23:59"}]},{"weekDay":"1","timePlan":[{"startTime":"00:00","endTime":"23:59"}]},{"weekDay":"2","timePlan":[{"startTime":"00:00","endTime":"23:59"}]},{"weekDay":"3","timePlan":[{"startTime":"00:00","endTime":"23:59"}]},{"weekDay":"4","timePlan":[{"startTime":"00:00","endTime":"23:59"}]},{"weekDay":"5","timePlan":[{"startTime":"00:00","endTime":"23:59"}]},{"weekDay":"6","timePlan":[{"startTime":"00:00","endTime":"23:59"}]}]}]},"statusExtInfos":{"F35385585":{"upgradeAvailable":0}},"meta":{"code":200,"message":"操作成功","moreInfo":{}},"page":{"offset":0,"limit":100,"totalResults":0,"hasNext":false},"statusInfos":{"F35385585":{"diskNum":1,"diskState":"0---------------","globalStatus":1,"pirStatus":0,"isEncrypt":1,"encryptPwd":"6b835f7812ef4a4359af7d394037d520","upgradeAvailable":0,"upgradeProcess":100,"upgradeStatus":2,"alarmSoundMode":0,"optionals":{"latestUnbandTime":"1622474044794","updateCode":"0","diskHealth":"-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1","httpPort":"0","OnlineStatus":"2","cmdPort":"0","upnpMappingMode":"0","diskCapacity":"953869,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1","wanIp":"82.19.164.15","kms_version":"100","domain":"F35385585","superState":"0","latestUnbindTime":"1622474044794"}}},"wifiInfos":{"F35385585":{"netName":"eth0","netType":"wire","address":"192.168.40.86","mask":"255.255.255.0","gateway":"192.168.40.1","signal":0,"ssid":null}},"switchStatusInfos":{"F35385585":[{"deviceSerial":"F35385585","channelNo":0,"type":31,"enable":false}]},"deviceInfos":[{"name":"iHomeCCTV","deviceSerial":"F35385585","fullSerial":"DVR/DVS-12-A0420201230CCWRF35385585WCVU","deviceType":"DVR/DVS-12-A","devicePicPrefix":"https://devpic.ezvizlife.com/device/image/DVR-DVS-12-A/","version":"V4.20.001 build 190430","supportExt":"{\"44\":\"1\",\"26\":\"4\",\"29\":\"1\",\"175\":\"1\",\"154\":\"1\",\"232\":\"0\",\"233\":\"0\",\"234\":12,\"30\":\"1\",\"31\":\"1\",\"10\":\"1\",\"11\":\"0\",\"33\":\"1\",\"99\":\"1\",\"34\":\"1\",\"13\":\"0\",\"59\":\"1\",\"1\":\"1\",\"2\":\"1\",\"3\":\"1\",\"4\":\"1\",\"5\":\"0\",\"6\":\"0\",\"7\":\"0\",\"8\":\"0\",\"9\":\"1\"}","status":1,"userDeviceCreateTime":"2021-05-31 15:17:46","casIp":"eucas.ezvizlife.com","casPort":6500,"channelNumber":12,"hik":true,"deviceCategory":"COMMON","deviceSubCategory":"UNKNOWN","ezDeviceCapability":"{\"264\":\"1\",\"232\":\"0\",\"265\":\"1\",\"233\":\"0\",\"266\":\"1\",\"234\":1,\"268\":\"1\",\"30\":\"0\",\"31\":\"0\",\"262\":\"1\",\"175\":\"1\",\"263\":\"0\"}","customType":"DS-7204HUHI-K1/P","offlineTime":"2022-06-08 01:02:52","offlineNotify":0,"accessPlatform":true,"deviceDomain":"F35385585","instructionBook":"http://devpic.ezvizlife.com/device/image/DVR/DVS-12-A/instruction.jpeg","deviceShareInfo":null,"feature":null,"riskLevel":0,"offlineTimestamp":1654650172000}]}

[judge]

This is pretty strange. According to this the plugin should not work because your device does not expose lock information. Does your device have lock functionality?

[djw8625]

Hello

I don’t have a lock, only the cameras.

I don’t believe the cameras have lock funxtionaility?

Thanks

Sent from my iPhone

On 14 Jun 2022, at 13:21, Tamás Bíró @.***> wrote:

 This is pretty strange. According to this the plugin should not work because your device does not expose lock information. Does your device have lock functionality?

— Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.

[judge]

Some of the HikVision cameras have lock functionality and this plugin exposes those locks to Homekit so you can unlock from Home app. Currently the plugin does not display camera feeds, it only exposes locks.

[kellery82]

I’m having issues every now and again where I’m getting invalid login information and the lock does not work. I’m able to log in to Hik-Connect via a web browser ok, but just have to constantly restart homebridge to hopefully get the lock working again. Any ideas? I’m happy to post logs.

[judge]

Honestly I have no idea, I'm also using the plugin constantly and I have no problems logging in. When you try to log in through the web, do you get captcha? Because if so, you have to 'break' the captcha on the web and then the plugin can logs in.

[kellery82]

Honestly I have no idea, I'm also using the plugin constantly and I have no problems logging in. When you try to log in through the web, do you get captcha? Because if so, you have to 'break' the captcha on the web and then the plugin can logs in.

Thanks for your reply Judge. No, when logging in it’s just username and password. I did have to accept some terms and conditions maybe a week or so ago, but now just logging in gets me straight into Hik-Connect. Maybe I’ll restart my synology which hosts homebridge.

[kellery82]

I just tried manually specifying the api and that seems to have worked

[judge]

You mean if you set the API URL to https://api.hik-connect.com then it works? It's strange because the default url is also the same. :)

[kellery82]

You mean if you set the API URL to https://api.hik-connect.com then it works? It's strange because the default url is also the same. :)

I actually changed the URL to https://ius.hik-connect.com. Whether this is being ignored it seems to have fixed the issue. Has been working since doing this change. I tried removing, readding the plug-in, restarts prior and nothing seemed to work.

[judge]

Can I ask which country are you from? It seems some countries have different API urls, like in Russia it's https://www.hik-connectru.com

[kellery82]

I'm in Australia which makes it strange. Still working like a treat without the need for reboots

[judge]

That is strange indeed. :) Anyway, I'm happy that it works fine and I'll close this, I'll try to update the README with API URL recommendations including this. Thanks!