[Bug]: No letters (or font?) visible when downloading attachments.

[PedroAngel123]

Describe the bug If I want to download an attachment and the screen with the directory pops up there are no readable letters visible.

To Reproduce Download an attached file.

Expected behavior Have readable letters.

Screenshots If applicable, a

dd screenshots to help explain your problem.

Desktop (please complete the following information):

• OS: Ubuntu 23.10
• Installation source: snap
• Version [e.g. 0.5.1-stable]
• The previous version had the same issue for me.

Additional context Looks like I'm missing a font maybe?? Sorry I'm a real newbie with Linux Also, did you tried another build (AppImage, deb, rpm)? Nope I did not.

[julian-alarcon]

I found this error before. Can you answer this questions?

1. Are you Using Wayland or X11 desktop? (Switch to the other video render from the login screen options in Ubuntu and try again)
2. Are you using a different font to the Default for your system? (Can you set it back to the default and try?)
3. Do you have your Desktop in a language different to English? (Can you set it to English and try again)
4. Please try .deb build

This seems to be an issue related to Snap. So, maybe, it's also good to know what version and packages are you using. Can you paste the info related to it (I added my current outputs)?

$ snap --version

snap    2.60.4
snapd   2.60.4
series  16
ubuntu  23.04
kernel  6.2.0-36-generic

$ snap list
core                         16-2.60.4                         16202  latest/stable    canonical✓     core
core18                       20230703                          2790   latest/stable    canonical✓     base
core20                       20230801                          2015   latest/stable    canonical✓     base
core22                       20230801                          864    latest/stable    canonical✓     base
cups                         2.4.6-4                           980    latest/stable    openprinting✓  -
gnome-3-28-1804              3.28.0-19-g98f9e67.98f9e67        198    latest/stable    canonical✓     -
gnome-3-34-1804              0+git.3556cb3                     93     latest/stable    canonical✓     -
gnome-3-38-2004              0+git.efb213a                     143    latest/stable    canonical✓     -
gnome-42-2204                0+git.ff35a85                     141    latest/stable/…  canonical✓     -

[PedroAngel123]

Hi, thank you for your reply. btw, I'm really happy with Prospect Mail.

To answer your questions.

1. X11
2. No
3. Yes, Dutch I have already changed the desktop back to English (US) this didn't make any difference.
4. I will try, but i'm a real noob with Linux. Do I need to remove anything first??

Packages: snap 2.60.4 snapd 2.60.4 series 16 ubuntu 23.04 kernel 6.2.0-36-generic

Name Version Rev Tracking Publisher Notes bare 1.0 5 latest/stable canonical✓ base cncra 1.0 76 latest/stable mmtrt - cncra2yr 1.0 93 latest/stable mmtrt - core18 20230703 2790 latest/stable canonical✓ base core20 20230801 2015 latest/stable canonical✓ base core22 20230801 864 latest/stable canonical✓ base firefox 119.0-2 3290 latest/stable mozilla✓ - gnome-3-28-1804 3.28.0-19-g98f9e67.98f9e67 198 latest/stable canonical✓ - gnome-3-34-1804 0+git.3556cb3 93 latest/stable canonical✓ - gnome-3-38-2004 0+git.efb213a 143 latest/stable canonical✓ - gnome-42-2204 0+git.ff35a85 141 latest/stable canonical✓ - gtk-common-themes 0.1-81-g442e511 1535 latest/stable/… canonical✓ - prospect-mail 0.5.1 38 latest/stable alarconj - simplescreenrecorder-brlin 0.3.11+pkg-b250 69 latest/stable brlin - snap-store 41.3-71-g709398e 959 latest/stable/… canonical✓ - snapd 2.60.4 20290 latest/stable canonical✓ snapd snapd-desktop-integration 0.9 83 latest/stable/… canonical✓ - teams-for-linux 1.3.14 458 latest/stable ismaelmartinez - wine-platform-5-stable 5.0.3 18 latest/stable mmtrt - wine-platform-7-stable-core20 7.0.0.0 3 latest/stable mmtrt - wine-platform-runtime v1.0 349 latest/stable mmtrt - wine-platform-runtime-core20 v1.0 85 latest/stable mmtrt -

Many thanks!

---

From: Julian Alarcon @.> Sent: Thursday, 2 November 2023 12:06 To: julian-alarcon/prospect-mail @.> Cc: Pim Engelaer | Huisman Tricot @.>; Author @.> Subject: Re: [julian-alarcon/prospect-mail] [Bug]: No letters (or font?) visible when downloading attachments. (Issue #306)

I found this error before. Can you answer this questions?

1. Are you Using Wayland or X11 desktop?
2. Are you using a different font to the Default for your system?
3. Do you have your Desktop in a language different to English?
4. Please try .deb build

This seems to be an issue related to Snap. So, maybe, it's also good to know what version and packages are you using. Can you paste the info related to it (I added my current outputs)?

`$ snap --version

snap 2.60.4 snapd 2.60.4 series 16 ubuntu 23.04 kernel 6.2.0-36-generic `

$ snap list core 16-2.60.4 16202 latest/stable canonical✓ core core18 20230703 2790 latest/stable canonical✓ base core20 20230801 2015 latest/stable canonical✓ base core22 20230801 864 latest/stable canonical✓ base cups 2.4.6-4 980 latest/stable openprinting✓ - gnome-3-28-1804 3.28.0-19-g98f9e67.98f9e67 198 latest/stable canonical✓ - gnome-3-34-1804 0+git.3556cb3 93 latest/stable canonical✓ - gnome-3-38-2004 0+git.efb213a 143 latest/stable canonical✓ - gnome-42-2204 0+git.ff35a85 141 latest/stable/… canonical✓ -

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