I just set up a new account today and attempted to set up a backup phone for SMS and a FIDO key. Neither one seems to be working. I put in +1530xxxyyyy with SMS selected and click on Submit and nothing happens. I get a blank window with a search box at the top and it shows disabled after I return to My Account.
When I try the FIDO key setup (tried Chromium-based Edge, Chrome, and Firefox, same result on all three) It doesn't let me put in a name for the key (it is a Feitan key, works for Google auth on Chrome) and immediately prompts me with two OK boxes, then asks me to insert the key and press the button. Afterward, it says I successfully added the key but then immediately repeats the process and the key never gets added. It continually repeats the prompts over and over with no success.
Hello,
I just set up a new account today and attempted to set up a backup phone for SMS and a FIDO key. Neither one seems to be working. I put in +1530xxxyyyy with SMS selected and click on Submit and nothing happens. I get a blank window with a search box at the top and it shows disabled after I return to My Account.
When I try the FIDO key setup (tried Chromium-based Edge, Chrome, and Firefox, same result on all three) It doesn't let me put in a name for the key (it is a Feitan key, works for Google auth on Chrome) and immediately prompts me with two OK boxes, then asks me to insert the key and press the button. Afterward, it says I successfully added the key but then immediately repeats the process and the key never gets added. It continually repeats the prompts over and over with no success.
Thanks for any help you can provide.
Norm Hinman