“Error while registering – Forbidden” on Moto X

[GoogleCodeExporter]

What steps will reproduce the problem?
1. Launch CSipSimple. 
2. Select “Add account". 
3. Enter VoIP.ms credentials. 

What is the expected output? What do you see instead?
I expect no error and success in registering, rather than “Error while 
registering – Forbidden”. 

What version of the product are you using? On what device / operating system?
CSipSimple 1.02.03 on a Moto X with Android 4.4.4.  

Please provide any additional information below.
I have no service provider, and only use WiFi.  I followed the setup 
instructions from VoIP.ms for CSipSimple on Android; 
http://wiki.voip.ms/article/CSipSimple.  In addition to the “Add account” 
“Basic” icon shown, the “World wide providers” folder includes a 
“VoIP.ms” wizard.  For “User name” I enter my VoIP.ms full sub-account 
number (account number plus sub-account suffix) without the underscore; 
http://wiki.voip.ms/article/Sub_Accounts.  My sub-account password now no 
longer contains a “.” dot; 
https://code.google.com/p/csipsimple/issues/detail?id=2380#c5.  Because it was 
not on the supplied VoIP.ms wizard list, I changed the new beta 
“sanjose2.voip.ms” server to “losangeles2.voip.ms”.  The same 
information works just fine with both my Cisco Linksys PAP2T and with IPKall, 
http://phone.ipkall.com. 

Similar issues and related comments.  
https://code.google.com/p/csipsimple/issues/detail?id=2817
https://code.google.com/p/csipsimple/issues/detail?id=2660
https://code.google.com/p/csipsimple/issues/detail?id=2493
https://code.google.com/p/csipsimple/issues/detail?id=2380
https://code.google.com/p/csipsimple/issues/detail?id=1702

Original issue reported on code.google.com by pelu...@gmail.com on 8 Jan 2015 at 8:11

[GoogleCodeExporter]

Based on GPL application CSipSimple version : 1.02.03 r2457
Here are important informations about Device : 
android.os.Build.BOARD : MSM8960
android.os.Build.BRAND : motorola
android.os.Build.DEVICE : ghost
android.os.Build.ID : KXA21.12-L1.28
android.os.Build.MODEL : XT1056
android.os.Build.PRODUCT : ghost_sprint
android.os.Build.TAGS : release-keys
android.os.Build.CPU_ABI : armeabi-v7a
android.os.Build.VERSION.INCREMENTAL : 28
android.os.Build.VERSION.RELEASE : 4.4.4
android.os.Build.VERSION.SDK_INT : 19

Original comment by pelu...@gmail.com on 8 Jan 2015 at 8:42

[GoogleCodeExporter]

Thanks for the feedback.
From the logs I do not see any obvious reason why it could fail. It seems 
properly configured.
I also just retested on my motoX with a voipms account on losangeles2 server 
and no problems.
However, the losangeles2 server is available in the voipms servers list for me. 
So no need to change/convert the account to basic.
Can you try again using only the voipms wizard. (BTW, voipms allows their users 
to connect any of their server, it's just about performance to use the closest 
one).

If you still get a 403, might be something with password. The keyboards 
sometimes add extra space characters or change the case of the first character. 
Use the "show password" checkbox before starting to entering it to see what is 
entered.
If no luck, maybe voipms guys could help. From csipsimple side, packet seems 
send correctly and get a reply from the server. It's the server that tell "403 
unauthorized".

Original comment by r3gis...@gmail.com on 18 Jan 2015 at 7:35

• Changed state: Need-Details

[GoogleCodeExporter]

I mentioned I entered my VoIP.ms account without the underscore before the 
sub-account suffix.  For me, this does NOT work.  I continued to try many 
things, and finally discovered a successful registration when I included the 
underscore "_" between the account and sub-account.  This seems strange to me 
as most other utilities, services and websites do not permit the VoIP.ms 
underscore for this field. Oh well, I am pleased it now works for me!  Maybe 
both (1) with and (2) without the VoIP.ms underscore could be permitted for the 
csipsimple app, and/or specified within the app and/or any instructions to make 
it easier for others in the future.  

Original comment by dan.atte...@gmail.com on 20 Jan 2015 at 2:41