Wizard for ukrtel.net

[GoogleCodeExporter]

What steps will reproduce the problem?

Unfortunately I can't say how to reproduce this issue.
I've installed this software yesterday and It worked great!
Today I tried to use this program again and found the following message on
"account page"
Error while registering - Not found.
I tried to connect using WiFi and 3G but without any success.
So, I installed this client http://icanblink.com/help-qt.phtml on my desktop 
and tried to connect using my sip account. Everything worked well.

What is the expected output? What do you see instead?

Registered status ("account page")

What version of the product are you using? On what operating system?

The latest one from the android market(appbrain) 0.00-15

Please provide any additional information below.
I have no clue how to write steps about reproducing this issue. I launch the 
application and have no connection to my sip server. So, no additional steps 
are needed. If you need more information just let me know.

Original issue reported on code.google.com by perekrestov.stas on 24 Nov 2010 at 9:22

[GoogleCodeExporter]

Not found usually mean that the server name is wrong or not found.
So several thing you could try :

* Check again the name of the domain you put in the domain field (I guess you 
are using basic wizard). Check that the auto-completion of android didn't 
changed the server name or didn't add any white space at the beginning or the 
end of the string.

* You can try to activate DNS SRV (in settings network). It will try to resolve 
sip server according to the domain name by a more powerful way (not needed for 
all providers, but sometimes it's required).

If none of this test succeed, you can install the latest dev version (available 
in Download).
There is a fancy way to collect and send me logs so that I can help you to say 
what is happening.
So with the latest dev version, go to help (press menu on csipsimple dialer 
screen) > start recording logs. Go back on the dialer (the application should 
try to restart itself). It should be enough to produce needed logs if your 
account is activated in accounts list. Then go back in help and press stop 
recording and send logs (it should now ask you to send a email, the pre-fill 
email is mine).

Original comment by r3gis...@gmail.com on 24 Nov 2010 at 10:09

[GoogleCodeExporter]

I've installed CSipSimple_0.00-15-14-bis.apk. And now it shows "Error while 
registering - Service unavailable".

Unfortunately I wasn't able to find "start recording logs".
BTW, how to switch to "advanced view" (I'm using Basic View now)?

Original comment by perekrestov.stas on 24 Nov 2010 at 12:10

[GoogleCodeExporter]

Log recording is in Help :

On the main screen of CSipSimple (the dialer) press the menu button and choose 
"Help"
The last line (with a mail icon) Allow you to start and stop log recording and 
allow you to send me recorded logs when you stop recording logs.

Original comment by r3gis...@gmail.com on 24 Nov 2010 at 12:30

[GoogleCodeExporter]

I'm soory. I found the way how to turn on logs and switch to the advanced view. 
Please don't answer for the previous comment. Soon, I'll send you logs.

Original comment by perekrestov.stas on 24 Nov 2010 at 12:32

[GoogleCodeExporter]

The log has been sent.

It's strange that your log has the following exception:

D/SocialNetwork-SimpleFacebookInterface(  297): NO GZIP
E/SocialNetwork-FriendDataSyncTask(  297): 
com.htc.socialnetwork.SocialNetworkException errorCode: 2000
E/SocialNetwork-FriendDataSyncTask(  297): 
com.htc.socialnetwork.SocialNetworkException errorCode: 2000
E/SocialNetwork-FriendDataSyncTask(  297): at 
com.htc.socialnetwork.facebook.FacebookClient.findUpdatePhotos(FacebookClient.ja
va:283)
E/SocialNetwork-FriendDataSyncTask(  297): at 
com.htc.socialnetwork.SocialNetworkClient.getUpdatePhotos(SocialNetworkClient.ja
va:600)
E/SocialNetwork-FriendDataSyncTask(  297): at 
com.htc.socialnetwork.provider.task.FriendDataSyncTask.doSync(FriendDataSyncTask
.java:197)
E/SocialNetwork-FriendDataSyncTask(  297): at 
com.htc.socialnetwork.provider.task.SyncTask.run(SyncTask.java:53)
E/SocialNetwork-FriendDataSyncTask(  297): at 
java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1068)
E/SocialNetwork-FriendDataSyncTask(  297): at 
java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:561)
E/SocialNetwork-FriendDataSyncTask(  297): at 
java.lang.Thread.run(Thread.java:1102)

Original comment by perekrestov.stas on 24 Nov 2010 at 12:41

[GoogleCodeExporter]

Indeed interesting log, didn't noticed that. That's not linked to my 
application however (it's the social networking widget from HTC, but can be 
relevant about the fact there is a network problem).
I've send you a detailed mail with some things you can try.

Original comment by r3gis...@gmail.com on 24 Nov 2010 at 2:42

[GoogleCodeExporter]

For reference after tests, was due to the fact ukrtel sip server doesn't 
support proxy configuration. 
As consequence, I need to create a wizard for this sip provider. (So issue 
renamed to track the wizard implementation).

Thanks a lot for time spent to test and for reporting the bug !

Original comment by r3gis...@gmail.com on 24 Nov 2010 at 3:11

• Changed title: Wizard for ukrtel.net
• Changed state: Accepted

[GoogleCodeExporter]

This issue was closed by revision r374.

Original comment by r3gis...@gmail.com on 24 Nov 2010 at 10:30

• Changed state: Fixed

[GoogleCodeExporter]

Wizard will be available in next dev release.

Original comment by r3gis...@gmail.com on 24 Nov 2010 at 10:30

• Changed state: NextRelease