soc-se-bot
commented
2 years ago Team's Response
We believe that this should of low severity because it's a minor inconvenience but it does not prevent the user from recording information.
Items for the Tester to Verify
:question: Issue severity
Team chose [severity.Low]
Originally [severity.Medium]
- [x] I disagree
Reason for disagreement: [replace this with your reason]
Sorry for doing this but I will attempt to justify the severity level. I am ignoring the module restriction and will be focusing on the internship one.
According to the guideline, it will be a low if the bug (Appears only in very rare situations and causes a minor inconvenience only). It is medium if it is "A flaw that causes occasional inconvenience to some users but they can continue to use the product."
I did a quick look-up/ search online and it is really not "rare" that company names contains symbols.
https://blog.designcrowd.com/article/744/100-famous-corporate-logos-from-the-top-companies-of-2015
Company names (original name) containing symbols out of the 100: Coca-Cola, McDonald’s, AT&T, Mercedes-Benz, L’Oreal, Frito-Lay, J.P. Morgan, H&M, T-Mobile, Lowe’s, Hewlett-Packard Enterprise, Kellogg’s. (which is 12%).
Of course, users can always opt to work around it (which is an inconvenience).
I defend medium severity because it seems to fit the description of
- causes occasional inconvenience (i think 12% qualifies as occasional rather than very rare).
- User still can continue to use the product (if they work around it)
I will leave it for the teaching team to make the final call.
There might be modules that includes symbols. For eg "CS2103/T".
There might be company names that includes symbols. For eg "M&M".
Even though it is being specifically mentioned in UG that these values are not allowed, it will most likely cause trouble to users who is currently taking CS2103/T or having an internship at M&M.
I would rate it medium* because it can potentially affect many students.
There are many (thousands or tens of thousands) modules/companies in the world with symbols in their names. Having such restrictions may force users to work around this. For example, typing "M and M" instead of "M&M". This may not be ideal.