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justsoft / video_thumbnail

This plugin generates thumbnail from video file or URL. It returns image in memory or writes into a file. It offers rich options to control the image format, resolution and quality. Supports iOS and Android.
MIT License
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Thumbnail generation fails for uploaded videos on our server only #162

Open YofarDev opened 3 months ago

YofarDev commented 3 months ago

Issue Description:

I am experiencing an issue with the video_thumbnail package where I am unable to generate thumbnails for videos that have been uploaded to our server. Both on Android & iOS, on physical devices and emulators.

Here's the workflow:

  1. I pick a video locally from my phone, and generate a thumbnail. This works as expected.
  2. I then upload the same video to our server and fetch it. At this point, the thumbnail generation fails with the error message: "No implementation found for method file on channel plugins.justsoft.xyz". (the video player is reading the video correctly)

Interestingly, generating a thumbnail for another random network video works fine (for example, this one).

Before to upload the video, I use video_trimmer to trim the video (but I can still generate a thumbnail locally after this step), and after that there is nothing done server-side to the video.

Question:

Is there any specific server-side configuration that needs to be done for the video_thumbnail package to work correctly?

Any help or guidance would be greatly appreciated.

Environment: