Error on page reload

[Gatera]

Expected Behavior

Video page to refresh when browser reload button is pressed

Actual Behavior

Page returns 'Internal Server Error'

Steps to reproduce

1. Go to beta.journal.rw
2. Play any video
3. Click reload page

Environment

• • Webserver*
• Apache
• v3.9.1 | beta.journal.rw

*I have tried the solution on this page https://github.com/jwplayer/jw-showcase/wiki/Deploying-JW-Showcase of inserting the text in a htaccess file. When I place the file in the root folder the whole site does not work. I get a '500 - Internal Server Error'.

The website is located in public_html/beta folder.*

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[pajter]

Hi @Gatera

You're not running it in a subdirectory, so it should be fairly straightforward to set up. Did you change the paths in the .htaccess file to your own public_html/beta path?

Have you tried checking your server logs for any messages regarding this 500 error? There's probably something going on with the .htaccess file not being parsed properly. It's not something I can see from here though. You'll have to debug that on your server.

Let me know if I can be of help.

[Gatera]

Hi @pajter

I updated the .htaccess file the following way:

`<VirtualHost *:80> ServerName beta.journal.rw DocumentRoot /public_html/beta <Directory /public_html/beta>

RewriteEngine On RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule (.*) index.html [L]

`

and the server logs returned the following:

• • [18/Jul/2018:16:23:05 +0200] "GET / HTTP/1.0" 500 1862 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:61.0) Gecko/20100101 Firefox/61.0"

but I still get the same '500 - Internal Server Error'

[pajter]

The .htaccess file looks okay to me. Your server log line seems like it's from the access instead of the server log. The 500 error would probably get dumped somewhere else. Maybe it's related to a missing or disabled Apache mod_rewrite module. All I can do is guess though...

[Gatera]

Could this be the error log?

[Wed Jul 18 16:23:05.196833 2018] [core:alert] [pid 30024] [client 105.178.112.19:55840] /home/stjourna/public_html/beta/.htaccess: <VirtualHost not allowed here

[pajter]

Yeah that's the one. Seems your Apache configuration does not like that .htaccess override. You could try putting the contents of that VirtualHost block into your Apache vhost config file instead of in the .htaccess.

[Gatera]

I just tried something that worked. I was looking at the .htaccess file I have in my /public_html folder where I am running Wordpress. It starts from <ifModule mod_rewrite.c> and ends with </ifModule>. So I deleted everything else and only kept the following:

<ifModule mod_rewrite.c> RewriteEngine On RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule (.*) index.html [L] </ifModule>

and it works!

[pajter]

Good to hear! 👍

[Gatera]

Thanks for your help