HTML5 Player media not found

devangbhagdev commented 9 years ago

I installed community edition of kaltura at my server And configured all the needful things Also configured S3 storage

Its working with flash player but not with HTML5 Player

I can show controls and show statistics with right click option

But in Statistics I am getting Media : (Source not found)

Please see (https://cloud.githubusercontent.com/assets/4122298/11557378/6dd06734-99d2-11e5-8264-4ae125ea4986.png)

Please help me ![screenshot from 2015-12-03 15 26 14]

kaltura-hooks commented 9 years ago

Hi @devangbhagdev,

Thank for you reporting an issue and helping improve Kaltura!

To get the fastest response time, and help the maintainers review and test your reported issues or suggestions, please ensure that your issue includes the following (please comment with more info if you have not included all this info in your original issue):

Is the issue you're experiencing consistent and across platforms? or does it only happens on certain conditions? please provide as much details as possible.
Which Kaltura deployment you're using: Kaltura SaaS, or self-hosted? If self hosted, are you using the RPM or deb install?
Packages installed. When using RPM, paste the output for:

    # rpm -qa "kaltura*"

For deb based systems:

    # dpkg -l "kaltura-*"

If running a self hosted ENV - provide the MySQL server version used
If running a self hosted ENV - is this a single all in 1 server or a cluster?
If running a self hosted ENV, while making the problematic request, run:

    # tail -f /opt/kaltura/log/*.log /opt/kaltura/log/batch/*.log | grep -A 1 -B 1 --color "ERR:\|PHP\|trace\|CRIT\|\[error\]"

and paste the output.

When relevant, provide any screenshots or screen recordings showing the issue you're experiencing.

For general troubleshooting see: https://github.com/kaltura/platform-install-packages/blob/Jupiter-10.13.0/doc/kaltura-packages-faq.md#troubleshooting-help

If you only have a general question rather than a bug report, please close this issue and post at: http://forum.kaltura.org

Thank you in advance,

devangbhagdev commented 9 years ago

Self hosted

Desired=Unknown/Install/Remove/Purge/Hold | Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend |/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad) ||/ Name Version Architecture Description +++-========================================-====================================-============-========================================================================================================================================================================================================================================================================================================================================================================================================================================= ii kaltura-base 10.16.0-2+b2 all Kaltura Open Source Video Platform ii kaltura-batch 10.15.0-1+b1 all Kaltura Open Source Video Platform - batch server ii kaltura-clipapp 1.3-1+b2 all Kaltura Video Presentations Manager ii kaltura-db 10.10.0+b3 all Kaltura Open Source Video Platform - batch server ii kaltura-dwh 10.10.0-1+b14 amd64 Kaltura Open Source Video Platform - Analytics ii kaltura-ffmpeg 2.1.3-1+b20 amd64
ii kaltura-ffmpeg-aux 0.6-1+b7 amd64
in kaltura-ffmpeg-devel amd64 (no description available) ii kaltura-front 10.17.0-1+b1 all Kaltura Open Source Video Platform - frontend server ii kaltura-html5-studio 2.0.0-1 all Kaltura Open Source Video Platform - frontend server ii kaltura-html5lib 2.33-1+b1 all Kaltura Open Source Video Platform - HTML5 player ii kaltura-kclip 1.1.2.1-1 all Kaltura Video Presentations Manager ii kaltura-kcw 2.2.4-1+b3 all Kalture Contribution Wizard ii kaltura-kdp 2.7.0-1 all Kaltura Dynamic Player ii kaltura-kdp3 3.9.9-1+b3 amd64 Kaltura Dynamic Player ii kaltura-kdp3wrapper 37-1 all KDP3 Wrapper ii kaltura-kdpwrapper 11-1 all KDP Wrapper ii kaltura-kmc 5.39.6-1 all Kaltura Management Console ii kaltura-krecord 1.7-1 all Kaltura kRecord - used for recording from web cam ii kaltura-kupload 1.2.16-1 all Kaltura kupload widget ii kaltura-nginx 1.8.0-2+b2 amd64 Nginx web/proxy server - for Kaltura ii kaltura-pentaho 4.2.1+b2 amd64 Pentaho Open Source Data Integration Community Edition (CE). ii kaltura-postinst 1.0.28-1+b1 all Kaltura Open Source Video Platform ii kaltura-sphinx 2.2.1-3+b1 amd64 Sphinx full-text search server - for Kaltura ii kaltura-widgets 10.9.0-1+b4 all Kaltura Open Source Video Platform - widgets meta package

devangbhagdev commented 9 years ago

Que : If running a self hosted ENV - provide the MySQL server version used Ans : 14.14 Que : If running a self hosted ENV - is this a single all in 1 server or a cluster? Ans : all in 1 Que : If running a self hosted ENV, while making the problematic request, run: Ans : no errors

kaltura / kaltura-management-console-html5

HTML5 Player media not found #1