Video stutters when getting buffer stalled error

[tfernandescunha]

Hello,

We are facing some problems with our videos using the Kaltura Payer on our application, in some vídeos, we are facing some stutters in some particular moments of the video. We are using the kaltura-player-js embedded in ur page as a script in head:

Kaltura Player lib
kaltura-ovp-player v1.7.1

Expected behavior

Expected any stuttering nor buffer errors/exceptions

Actual behavior

In some videos, we face stutters in some particular moments of the videos that interrupt the video play. Every time that it happens we get a console error "bufferStalledError".

Console output

[kaltura-hooks]

Hi @tfernandescunha,

Thank for you reporting an issue and helping improve Kaltura!

To get the fastest response time, and help the maintainers review and test your reported issues or suggestions, please ensure that your issue includes the following (please comment with more info if you have not included all this info in your original issue):

• Is the issue you're experiencing consistent and across platforms? or does it only happens on certain conditions? please provide as much details as possible.
• Which Kaltura deployment you're using: Kaltura SaaS, or self-hosted? If self hosted, are you using the RPM or deb install?
• Packages installed. When using RPM, paste the output for:

  # rpm -qa \"kaltura*\"

  For deb based systems:

  # dpkg -l \"kaltura-*\"

• If running a self hosted ENV - provide the MySQL server version used
• If running a self hosted ENV - is this a single all in 1 server or a cluster?
• If running a self hosted ENV, while making the problematic request, run:

  # tail -f /opt/kaltura/log/*.log /opt/kaltura/log/batch/*.log | grep -A 1 -B 1 --color \"ERR:\|PHP\|trace\|CRIT\|\[error\]\"

  and paste the output.

• When relevant, provide any screenshots or screen recordings showing the issue you're experiencing.

For general troubleshooting see: https://github.com/kaltura/platform-install-packages/blob/Jupiter-10.13.0/doc/kaltura-packages-faq.md#troubleshooting-help

If you only have a general question rather than a bug report, please close this issue and post at: http://forum.kaltura.org

Thank you in advance,

[tfernandescunha]

Hi, our environment is a web application that uses the Kaltura embedded in the head HTML section. <script src="https://cdnapisec.kaltura.com/p/PARTID/embedPlaykitJs/uiconf_id/CONFID"></script>

The application was developed using vue.js

So I assume that the problem is inside Kaltura Saas.

[fhtyamamoto]

Might be related to the hls.js dependency https://github.com/video-dev/hls.js/issues?q=is%3Aissue+bufferStalledError