Closed hhermann closed 9 years ago
Hi @hhermann,
Thank for you reporting an issue and helping improve Kaltura!
To get the fastest response time, and help the maintainers review and test your reported issues or suggestions, please ensure that your issue includes the following (please comment with more info if you have not included all this info in your original issue):
# rpm -qa "kaltura*"
For deb based systems:
# dpkg -l "kaltura-*"
# tail -f /opt/kaltura/log/*.log /opt/kaltura/log/batch/*.log | grep -A 1 -B 1 --color "ERR:\|PHP\|trace\|CRIT\|\[error\]"
and paste the output.
For general troubleshooting see: https://github.com/kaltura/platform-install-packages/blob/Jupiter-10.13.0/doc/kaltura-packages-faq.md#troubleshooting-help
If you only have a general question rather than a bug report, please close this issue and post at: http://forum.kaltura.org
Thank you in advance,
/opt/kaltura/bin# rpm -qa "kaltura*" kaltura-monit-5.6-15.x86_64 kaltura-kcw-1.0.0-6.noarch kaltura-a52dec-0.7.4-11.x86_64 kaltura-ffmpeg-2.1.3-2.x86_64 kaltura-widgets-1.0.0-8.noarch kaltura-html5-studio-v1.9.8-1.noarch kaltura-kdp3wrapper-v37.0-1.noarch kaltura-postinst-1.0.26-6.noarch kaltura-lame-3.99.5-3.x86_64 kaltura-libmcrypt-2.5.8-2.x86_64 kaltura-kclip-v1.1.2.1-2.noarch kaltura-pentaho-4.2.1-1.x86_64 kaltura-batch-10.13.0-1.noarch kaltura-kmc-v5.39.3-2.noarch kaltura-front-10.13.0-1.noarch kaltura-libfaac-1.28-1.x86_64 kaltura-libopencore-amr-0.1.3-1.x86_64 kaltura-flexwrapper-v1.2-1.noarch kaltura-html5lib-v2.31-2.noarch kaltura-kdp-v2.7.0-1.noarch kaltura-kdpwrapper-v11.0-1.noarch kaltura-libass-0.9.11-2.x86_64 kaltura-kupload-1.0.0-1.noarch kaltura-krecord-1.0.0-1.noarch kaltura-dwh-9.4.0-2.noarch kaltura-red5-1.0.3-3.x86_64 kaltura-server-10.13.0-1.noarch kaltura-sshpass-1.05-1.x86_64 kaltura-fdk-aac-0.1.3-1.x86_64 kaltura-segmenter-1.0-1.x86_64 kaltura-clipapp-1.3-2.noarch kaltura-release-10.13.0-1.noarch kaltura-ffmpeg-aux-0.6-2.x86_64 kaltura-kvpm-v1.0.6-1.noarch kaltura-mencoder-3.4.6-9.x86_64 kaltura-base-10.13.0-7.noarch kaltura-x264-0.140-2.20140104.x86_64 kaltura-nginx-1.8.0-1.x86_64 kaltura-kdp3-v3.9.9-2.noarch kaltura-sphinx-2.2.1-16.x86_64
tail -f /opt/kaltura/log/.log /opt/kaltura/log/batch/.log | grep -A 1 -B 1 --color "ERR:|PHP|trace|CRIT|[error]" tail: cannot open '/opt/kaltura/log/batch/*.log' for reading: No such file or directory curl: http://socbm264:80/api_v3/index.php?service=multirequest&format=3&ignoreNull=1&clientTag=php5%3A15-06-15&apiVersion=3.2.0&1%3Aservice=userrole&1%3Aaction=add&1%3AuserRole%3AobjectType=KalturaUserRole&1%3AuserRole%3Aname=System+Administrator&1%3AuserRole%3AsystemName=System+Administrator&1%3AuserRole%3Adescription=System+Administrator&1%3AuserRole%3Astatus=1&1%3AuserRole%3ApermissionNames=%2A&1%3AuserRole%3Atags=admin_console&1%3Aks=N2YwYWRhMDRmMzk4MmE1ZWJlZjJlMjQ3N2VkYzkwYTI4YzI1NDIzNnwtMjstMjsxNDM0NDU1NjcwOzI7MzQ5OTs7&2%3Aservice=user&2%3Aaction=add&2%3Auser%3AobjectType=KalturaUser&2%3Auser%3Aid=harald.hermann%40advantest.com&2%3Auser%3AscreenName=harald.hermann%40advantest.com&2%3Auser%3AfullName=Kaltura+Administrator&2%3Auser%3Aemail=harald.hermann%40advantest.com&2%3Auser%3Astatus=1&2%3Auser%3Apassword=anhe2107&2%3Auser%3AisAdmin=1&2%3Auser%3AroleIds=%7B1%3Aresult%3Aid%7D&2%3Auser%3AallowedPartnerIds=%2A&2%3Aks=N2YwYWRhMDRmMzk4MmE1ZWJlZjJlMjQ3N2VkYzkwYTI4YzI1NDIzNnwtMjstMjsxNDM0NDU1NjcwOzI7MzQ5OTs7&kalsig=d1cddcf9578a87629fa2ec225fab5aa7 PHP Fatal error: Uncaught exception 'KalturaClientException' with message 'Empty reply from server' in /opt/kaltura/app/tests/lib/KalturaClientBase.php:362 Stack trace:
==> /opt/kaltura/log/kalt_up.log <== PHP Warning: mysqli_query() expects parameter 1 to be mysqli, boolean given in /opt/kaltura/app/deployment/updates/update.php on line 237 ' (0)]' in /opt/kaltura/app/vendor/propel/Propel.php:649_DB_PASS@] [wrapped: SQLSTATE[HY000] [2005] Unknown MySQL server host 'localhost Stack trace:
2015-06-26 14:36:27 [988633008] [KSchedulerConfig->load] NOTICE: loading configuration /opt/kaltura/app/configurations/batch at 1435322021 PHP Fatal error: Uncaught exception 'Zend_Config_Exception' with message 'Section 'socbm264' cannot be found in /opt/kaltura/app/cache//batch/config.ini' in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Config/Ini.php:150 Stack trace:
[2015-06-15 11:13:27]failed to connect [1] [0.0011129379272461] mysql:host=127.0.0.1;port=3306;dbname=kaltura_sphinx_log; PHP Fatal error: Uncaught exception 'PropelException' with message 'Unable to open PDO connection dsn[mysql:host=127.0.0.1;port=3306;dbname=kaltura_sphinx_log;] user[kaltura] password[9IsqnmeVqSvkmDU] [wrapped: SQLSTATE[28000] [1045] Access denied for user 'kaltura'@'localhost' (using password: YES)]' in /opt/kaltura/app/vendor/propel/Propel.php:649 Stack trace:
Hello,
Does this problem still persist? I seem to recall another issue where you reported all is in working order..
Thanks,
Thanks for catching up on this. Yes the issue is still there. I used kaltura the first time but could not find a similar issue that solved my issue.
Sorry hit the wrong button issue is not solved yet.
Can you try to update to latest? and when you run kaltura-config-all.sh, please make sure nothing fails and, if it does, please paste full output.
Closing for now. If the issue persists, please reopen.
Hello, sorry for the delayed answer. I have updated to the latest. The installation went fine and I got an mail confirming the installation. Then I run http://
[check daemon memcached init status] [PASSED, RC: 0] - [.002181849]
[kaltura-html5lib ver in KMC config.ini] [PASSED, RC: 0] - [.044281513]
[kaltura-kdp3 ver in KDP3 config.ini] [PASSED, RC: 0] - [.020672669]
[kaltura-kmc ver in KMC config.ini] [PASSED, RC: 0] - [.023164164]
PHP Warning: file_get_contents(http://
Thank you for running Kaltura! To keep Kaltura viable, stable and well tested, please join the community and help by contributing sanity tests that verify overall platform stability: http://bit.ly/kaltura-ci , and by contributing to the project roadmap by solving simple tasks and challenges: http://bit.ly/kaltura-tasks.
Could you please re-open this issue? Seems I am not allowed to do this.
Were you able to solve this issue? I'm having the same problem.
Sorry for the late reply not yet, I will try it again and let you know if I got further.
No problem. I was able to get it. I ran kaltura-front-config.sh again and I selected Yes because I will be using HTTPs. After doing this sanity passed with no problem.
@itsnando - just to make sure I understand, are we all good now or is there still an issue? Thanks.
I'm good. I was letting hhermann know what I did to solve the issue hopefully it works for hhermann.
Thanks @itsnando:) @hhermann - if you still have an issue, please post at forum.kaltura.org. We'd rather keep the issues section on GitHub for bug reports and not troubleshooting assistance.
Ok no problem. :+1:
Hello,
I tried to install the latest kaltura on RHEL7 now for hours but can not get it to pass the kaltura-sanity.sh successfully. Could you please help?
Best regards,
Harald
ERROR Redirecting to /bin/systemctl status memcached.service [Check memcached daemon is started by Monit] [PASSED, RC: 0] - [48.485834209] Note: Forwarding request to 'systemctl is-enabled memcached.service'. enabled [check daemon memcached init status] [PASSED, RC: 0] - [.002262349] [kaltura-html5lib ver in KMC config.ini] [PASSED, RC: 0] - [.042560969] [kaltura-kdp3 ver in KDP3 config.ini] [PASSED, RC: 0] - [.020578188] [kaltura-kmc ver in KMC config.ini] [PASSED, RC: 0] - [.022886727] /kmc): failed to open stream: No such file or directory in /opt/kaltura/bin/get_kmc_swfs.php on line 9 [Get KMC SWFs] [FAILED, RC: 255] - [.040684749] curl: no URL specified! curl: try 'curl --help' or 'curl --manual' for more information [check_testme_page] [FAILED, RC: 1] - [.005156905] [check_kmc_index_page] [FAILED, RC: 1] - [.003100951] curl: no URL specified! curl: try 'curl --help' or 'curl --manual' for more information [check_admin_console_index_page] [FAILED, RC: 1] - [.005211866] [check_studio_index_page] [FAILED, RC: 1] - [.005340857] [check_clipapp_index_page] [FAILED, RC: 1] - [.703780390] ' (0) 2005 (HY000): Unknown MySQL server host 'localhost [Create Partner] [FAILED, RC: 255] - [.063881759] Partner creation failed. I will skip all tests that require it. [Red5 file upload] [SKIPPED as OflaDemo isn't configured] see: https://github.com/kaltura/platform-install-packages/blob/master/doc/install-kaltura-redhat-based.md#configure-red5-server