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kaltura / platform-install-packages

Official deployment packages to install the Kaltura platform on a server or cluster environments using native OS package managers
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Jupiter 10.21 No longer able to use HTTP AKamai Streaming Player #477

Closed jdubb333 closed 8 years ago

jdubb333 commented 8 years ago

I had an older version of 10, and created a custom player for our devices, using HTTP Streaming (Akamai) worked perfectly. I did a fresh server and install due to dwh and some internal server errors, Jess was a huge help in getting 10.21 working for me. Now however when going through some publishing I am unable to use any of the "streaming" Delivery Types Kaltura Auto, progressive download are the only two that work. During Preview I get unable to play video please check your internet connection, When i copy the embeded code to my front end server I get media not found. Again the exact same procedures worked perfectly on a previous version, we are doing a POC for the streaming rather than downloading. 1) Please let me know if this is not the correct place to post this 2) any ideas on how to troubleshoot this? Thank you for your time.

jessp01 commented 8 years ago

Hi @jdubb333,

Can you please run:

kaltlog

from the server's shell and paste the errors you're seeing while trying to playback? Also, open your browser's dev tools and check the network and console tabs for errors. Lastly, what is the output for: mysql> select * from delivery_profile\G ? please mask sensitive info when pasting the data of this query.

Thanks,

jdubb333 commented 8 years ago

Thank you for your quick response....
KALTLOG Stack trace:

0 /opt/kaltura/app/batch/client/KalturaClientBase.php(414): KalturaClientBase->jsObjectToClientObject(Object(stdClass))

2015-10-23 08:38:04 [0.000421] [xxx.xxx.xxx.xxx] [709378998] [39] [PS2] [KalturaStatement->execute] DEBUG: Sql took - 0.00027084350585938 seconds 2015-10-23 08:38:04 [0.000226] [xxx.xxx.xxx.xxx [709378998] [40] [PS2] [DeliveryProfilePeer::getDeliveryByPartner] ERR: exception 'Exception' with message 'Delivery ID can't be determined for partnerId [102] streamer type [hdne

FIREFOX CONSOLE MESSAGES: 102?autoembed=true&entry_id=0_7emwb2ik&playerId=kaltura_player_1445607735&cache_st=1445607735&width…:49 kWidget: Kaltura HTML5 Version: 2.35.5 a.smil:1 GET http://xxxxxxx.xxx.xxxxxxx.xxx/p/102/sp/10200/playManifest/entryId/0_7emw…Zsa2FsMS5vYnMub3V0YmFjay5jb20vaW5kZXgucGhwL2ttYy9rbWM0I2NvbnRlbnR8bWFuYWdl 404 (Not Found) a.smil:1 GET http://xxxxxxx.xxx.xxxxxxx.xxx/p/102/sp/10200/playManifest/entryId/0_7emw…Zsa2FsMS5vYnMub3V0YmFjay5jb20vaW5kZXgucGhwL2ttYy9rbWM0I2NvbnRlbnR8bWFuYWdl 404 (Not Found) a.smil:1 GET http://xxxxxxx.xxx.xxxxxxx.xxx/p/102/sp/10200/playManifest/entryId/0_7emw…Zsa2FsMS5vYnMub3V0YmFjay5jb20vaW5kZXgucGhwL2ttYy9rbWM0I2NvbnRlbnR8bWFuYWdl 404 (Not Found) a.smil:1 GET http://xxxxxxx.xxx.xxxxxxx.xxx/p/102/sp/10200/playManifest/entryId/0_7emw…Zsa2FsMS5vYnMub3V0YmFjay5jb20vaW5kZXgucGhwL2ttYy9rbWM0I2NvbnRlbnR8bWFuYWdl 404 (Not Found)

mysql> select * from delivery_profile\G; ( i think my problem might be with rows 9-11 )

mysql> use kaltura Reading table information for completion of table and column names You can turn off this feature to get a quicker startup with -A

Database changed mysql> select * from delivery_profile\G; *** 1. row *** id: 1 partner_id: 0 created_at: 2015-10-21 12:30:03 updated_at: 2015-10-21 12:30:03 name: Default HTTP Delivery Profile type: 10 system_name: Default_Akamai_HLS_direct description: Default Akamai HLS direct url: http://xxxxxxxxxxxxxxxxxxxx host_name: xxxxxxxxxxxxxxxxxxxxxx recognizer: NULL tokenizer: NULL status: 0 media_protocols: NULL streamer_type: applehttp is_default: 1 parent_id: 0 custom_data: NULL priority: 0 *** 2. row *** id: 2 partner_id: 0 created_at: 2015-10-21 12:30:03 updated_at: 2015-10-21 12:30:03 name: Default HTTP Delivery Profile type: 14 system_name: Default HTTP Delivery Profile description: Default HTTP Delivery Profile url: http://xxxxxxxxxxxxxxxxx host_name: xxxxxxxxxxxxxxxxxxxxxxxx recognizer: NULL tokenizer: NULL status: 0 media_protocols: NULL streamer_type: http is_default: 1 parent_id: 0 custom_data: NULL priority: 0 *** 3. row *** id: 3 partner_id: 0 created_at: 2015-10-21 12:30:03 updated_at: 2015-10-21 12:30:03 name: Default HLS Live Delivery Profile type: 1001 system_name: Default_HLS_Live_Delivery_Profile description: Default HLS Live Delivery Profile url: NULL host_name: NULL recognizer: NULL tokenizer: NULL status: 0 media_protocols: NULL streamer_type: applehttp is_default: 1 parent_id: 0 custom_data: NULL priority: 0 *** 4. row *** id: 4 partner_id: 0 created_at: 2015-10-21 12:30:03 updated_at: 2015-10-21 12:30:03 name: Default HLS To Multicast Live Delivery Profile type: 1006 system_name: Default_HLS_To_Multicast_Live_Delivery_Profile description: Default HLS To Multicast Live Delivery Profile url: NULL host_name: NULL recognizer: NULL tokenizer: NULL status: 0 media_protocols: NULL streamer_type: applehttp_to_mc is_default: 1 parent_id: 0 custom_data: NULL priority: 0 *** 5. row *** id: 301 partner_id: 0 created_at: 2015-10-21 12:30:03 updated_at: 2015-10-21 12:30:03 name: Default MPEG-DASH Live Delivery Profile type: 1003 system_name: Default MPEG-DASH Live Delivery Profile description: Default MPEG-DASH Live Delivery Profile url: NULL host_name: NULL recognizer: NULL tokenizer: NULL status: 0 media_protocols: NULL streamer_type: mpegdash is_default: 1 parent_id: 0 custom_data: NULL priority: 0 *** 6. row *** id: 302 partner_id: 0 created_at: 2015-10-21 12:30:03 updated_at: 2015-10-21 12:30:03 name: Default HD Network Live Delivery Profile type: 1002 system_name: Default_HD_Network_Live_Delivery_Profile description: Default HD Network Live Delivery Profile url: NULL host_name: NULL recognizer: NULL tokenizer: NULL status: 0 media_protocols: NULL streamer_type: hdnetworkmanifest is_default: 1 parent_id: 0 custom_data: NULL priority: 0 *** 7. row *** id: 303 partner_id: 0 created_at: 2015-10-21 12:30:03 updated_at: 2015-10-21 12:30:03 name: Default HDS Live Delivery Profile type: 1002 system_name: Default_HDS_Live_Delivery_Profile description: Default HDS Live Delivery Profile url: NULL host_name: NULL recognizer: NULL tokenizer: NULL status: 0 media_protocols: NULL streamer_type: hds is_default: 1 parent_id: 0 custom_data: NULL priority: 0 *** 8. row *** id: 304 partner_id: 0 created_at: 2015-10-21 12:30:03 updated_at: 2015-10-21 12:30:03 name: Default RTMP Live Delivery Profile type: 1005 system_name: Default_RTMP_Live_Delivery_Profile description: Default RTMP Live Delivery Profile url: NULL host_name: NULL recognizer: NULL tokenizer: NULL status: 0 media_protocols: NULL streamer_type: rtmp is_default: 1 parent_id: 0 custom_data: a:1:{s:12:"enforceRtmpe";s:1:"0";} priority: 0 *** 9. row *** id: 1001 partner_id: 0 created_at: 2015-10-21 12:30:03 updated_at: 2015-10-21 12:30:03 name: Kaltura HLS segmentation type: 61 system_name: Kaltura HLS segmentation description: Kaltura HLS segmentation url: http://http://xxxxxxxxxxxxxxxxxxx:88/hls host_name: http recognizer: NULL tokenizer: NULL status: 0 media_protocols: NULL streamer_type: applehttp is_default: 1 parent_id: 0 custom_data: NULL priority: 0 *** 10. row *** id: 1002 partner_id: 0 created_at: 2015-10-21 12:30:03 updated_at: 2015-10-21 12:30:03 name: Kaltura HDS segmentation type: 63 system_name: Kaltura HDS segmentation description: Kaltura HDS segmentation url: http://http://xxxxxxxxxxxxxxxxxxxxxxxxx:88/hds host_name: http recognizer: NULL tokenizer: NULL status: 0 media_protocols: NULL streamer_type: hdnetworkmanifest is_default: 1 parent_id: 0 custom_data: NULL priority: 0 *** 11. row *** id: 1003 partner_id: 0 created_at: 2015-10-21 12:30:03 updated_at: 2015-10-21 12:30:03 name: Kaltura DASH segmentation type: 68 system_name: Kaltura DASH segmentation description: Kaltura DASH segmentation url: http://http://xxxxxxxxxxxxxxxxxxxxxxxxxxxx:88/dash host_name: http recognizer: NULL tokenizer: NULL status: 0 media_protocols: NULL streamer_type: mpegdash is_default: 1 parent_id: 0 custom_data: NULL priority: 0 11 rows in set (0.00 sec)

ERROR: No query specified

mysql>

Here is snippet from the answer file: Packager from answer file: VOD_PACKAGER_HOST="http://xxxxxxx.xxx.xxxxxx.xxx" VOD_PACKAGER_PORT="88"

SERVICE_URL="http://xxxxxxx.xxxx.xxxxx.xxx:80"

I am wondering if i misinterpreted the directions the second time around with the config all: this is what I answered: (I used my real hostname info) VOD packager hostname [kalrpm.lcl]: "http://myhostname.mydomain.com" Service URL [http://kalrpm.lcl:80]: "http://myhostname.mydomain.com:80" the rows 9-11 seem to have picked up http as the hostname....

Thank you again for your assistance.

jessp01 commented 8 years ago

Hello,

Sure, happy to help:) The log seem to be cut off at a very important place:) [DeliveryProfilePeer::getDeliveryByPartner] ERR: exception 'Exception' with message 'Delivery ID can't be determined for partnerId [102] streamer type [hdne

What is the full type its looking for? Basically, whatever the type is, there should be a matching record for it in delivery_profile, please also look a bit higher up in the log where you should see the query being made to the delivery_profile table, from there on, it will be easier to understand why its failing.

jdubb333 commented 8 years ago

oops sorry about that...

Stack trace:

0 /opt/kaltura/app/batch/client/KalturaClientBase.php(414): KalturaClientBase->jsObjectToClientObject(Object(stdClass))

2015-10-23 10:55:54 [0.000413] [xx.xxx.xxx.xx] [1263561459] [39] [PS2] [KalturaStatement->execute] DEBUG: Sql took - 0.00026202201843262 seconds 2015-10-23 10:55:54 [0.000227] [xx.xxx.xxx.xx] [1263561459] [40] [PS2] [DeliveryProfilePeer::getDeliveryByPartner] ERR: exception 'Exception' with message 'Delivery ID can't be determined for partnerId [102] streamer type [hdnetwork] and media protocol [http]' in /opt/kaltura/app/infra/log/KalturaLog.php:83 Stack trace:

0 /opt/kaltura/app/alpha/lib/model/DeliveryProfilePeer.php(235): KalturaLog::err('Delivery ID can...')

19 {main}

2015-10-23 10:55:54 [0.000396] [xx.xxx.xxx.xx] [1263561459] [41] [PS2] [KExternalErrors::dieError] ERR: exception 'Exception' with message 'exiting on error 25 - wrong query attributes, This format is unsupported' in /opt/kaltura/app/infra/log/KalturaLog.php:83 Stack trace:

0 /opt/kaltura/app/alpha/apps/kaltura/lib/KExternalErrors.class.php(128): KalturaLog::err('exiting on erro...')

ok, I do not have a partner id 102 in delivery_profile table and I only have streamer type hdnetworkmanifest

jdubb333 commented 8 years ago

according to delivery profiles hdnetwork profile is not available

image

jessp01 commented 8 years ago

Hello,

Can you try using HTTP Streaming (HDS) instead? that should work fine with Akamai as well.

jdubb333 commented 8 years ago

Hello Jess,

That does not work either, was just sitting down to try and set up an install back to 10.19 , not perfect but at least can get it to stream to a mobile device (I have a POC meeting Wednesday, so can't show up empty handed)...

You have been very helpful, I was unsuccessful trying to use HTTP HDS as well , if you read all the way down to the bottom look at the entries in rows 9-11 as well, again any help greatly appreciated select * from delivery_profile\G; I get this if I use "non custom player" no media found image All Entries in Kaltlog:

~]# kaltlog

1 {main}

2015-10-25 10:00:01 [1862204537] [updateEntryPlaysViews.php] [global] ERR: exception 'Exception' with message 'Couldn't find entry [0_xu5c14yi]' in /opt/kaltura/app/infra/log/KalturaLog.php:83 Stack trace:

0 /opt/kaltura/app/alpha/scripts/dwh/updateEntryPlaysViews.php(19): KalturaLog::err('Couldn't find e...')

1 {main}

2015-10-25 10:00:01 [1862204537] [updateEntryPlaysViews.php] [global] ERR: exception 'Exception' with message 'Couldn't find entry [0_7emwb2ik]' in /opt/kaltura/app/infra/log/KalturaLog.php:83 Stack trace:

0 /opt/kaltura/app/alpha/scripts/dwh/updateEntryPlaysViews.php(19): KalturaLog::err('Couldn't find e...')

==> /opt/kaltura/log/batch/kschedulehelper-0-2015-10-25.err.log <== PHP Fatal error: Uncaught exception 'KalturaException' with message 'Invalid KS "NTkwZDUzMWE0OWVjMGU4MWJiYjI3YjVkYmM5YzNjMTcwNDIyYjlmMXwtMTs7MTQ0ODM4MTk5OTsyOzE0NDU3ODk5OTkuNTg0NTtiYXRjaFVzZXI7ZGlzYWJsZWVudGl0bGVtZW50Oy0xOw==", Error "-1,INVALID_STR"' in /opt/kaltura/app/batch/client/KalturaClientBase.php:821 Stack trace:

0 /opt/kaltura/app/batch/client/KalturaClientBase.php(414): KalturaClientBase->jsObjectToClientObject(Object(stdClass))

==> /opt/kaltura/log/batch/validatelivemediaservers-0-2015-10-25.err.log <== PHP Fatal error: Uncaught exception 'KalturaException' with message 'Invalid KS "ZTUwZWRkZmYwMmI1YmI4MjM5MjBjM2E5YjExZmE1OTMyNTFlNWJmNXwtMTs7MTQ0ODM4MTk5NTsyOzE0NDU3ODk5OTUuNTY1MjtiYXRjaFVzZXI7ZGlzYWJsZWVudGl0bGVtZW50Oy0xOw==", Error "-1,INVALID_STR"' in /opt/kaltura/app/batch/client/KalturaClientBase.php:821 Stack trace:

0 /opt/kaltura/app/batch/client/KalturaClientBase.php(414): KalturaClientBase->jsObjectToClientObject(Object(stdClass))

IF I try using custom player "IPAD" I get this: image

Kaltlog don't see any changes:[root@oshflkal1 ~]# kaltlog

1 {main}

2015-10-25 10:00:01 [1862204537] [updateEntryPlaysViews.php] [global] ERR: exception 'Exception' with message 'Couldn't find entry [0_xu5c14yi]' in /opt/kaltura/app/infra/log/KalturaLog.php:83 Stack trace:

0 /opt/kaltura/app/alpha/scripts/dwh/updateEntryPlaysViews.php(19): KalturaLog::err('Couldn't find e...')

1 {main}

2015-10-25 10:00:01 [1862204537] [updateEntryPlaysViews.php] [global] ERR: exception 'Exception' with message 'Couldn't find entry [0_7emwb2ik]' in /opt/kaltura/app/infra/log/KalturaLog.php:83 Stack trace:

0 /opt/kaltura/app/alpha/scripts/dwh/updateEntryPlaysViews.php(19): KalturaLog::err('Couldn't find e...')

==> /opt/kaltura/log/batch/kschedulehelper-0-2015-10-25.err.log <== PHP Fatal error: Uncaught exception 'KalturaException' with message 'Invalid KS "NTkwZDUzMWE0OWVjMGU4MWJiYjI3YjVkYmM5YzNjMTcwNDIyYjlmMXwtMTs7MTQ0ODM4MTk5OTsyOzE0NDU3ODk5OTkuNTg0NTtiYXRjaFVzZXI7ZGlzYWJsZWVudGl0bGVtZW50Oy0xOw==", Error "-1,INVALID_STR"' in /opt/kaltura/app/batch/client/KalturaClientBase.php:821 Stack trace:

0 /opt/kaltura/app/batch/client/KalturaClientBase.php(414): KalturaClientBase->jsObjectToClientObject(Object(stdClass))

==> /opt/kaltura/log/batch/validatelivemediaservers-0-2015-10-25.err.log <== PHP Fatal error: Uncaught exception 'KalturaException' with message 'Invalid KS "ZTUwZWRkZmYwMmI1YmI4MjM5MjBjM2E5YjExZmE1OTMyNTFlNWJmNXwtMTs7MTQ0ODM4MTk5NTsyOzE0NDU3ODk5OTUuNTY1MjtiYXRjaFVzZXI7ZGlzYWJsZWVudGl0bGVtZW50Oy0xOw==", Error "-1,INVALID_STR"' in /opt/kaltura/app/batch/client/KalturaClientBase.php:821 Stack trace:

0 /opt/kaltura/app/batch/client/KalturaClientBase.php(414): KalturaClientBase->jsObjectToClientObject(Object(stdClass))

Here is the error from chrome console:

kWidget: Kaltura HTML5 Version: 2.35.5 http/crossdomain.xml:1 GET http://http/crossdomain.xml net::ERR_NAME_NOT_RESOLVED

which brings me back to the entries for delivery profile: rows 9, 10 ,11 *** 9. row *** id: 1001 partner_id: 0 created_at: 2015-10-21 12:30:03 updated_at: 2015-10-21 12:30:03 name: Kaltura HLS segmentation type: 61 system_name: Kaltura HLS segmentation description: Kaltura HLS segmentation url: http://http://fqdnhostname:88/hls host_name: http recognizer: NULL tokenizer: NULL status: 0 media_protocols: NULL streamer_type: applehttp is_default: 1 parent_id: 0 custom_data: NULL priority: 0 *** 10. row *** id: 1002 partner_id: 0 created_at: 2015-10-21 12:30:03 updated_at: 2015-10-21 12:30:03 name: Kaltura HDS segmentation type: 63 system_name: Kaltura HDS segmentation description: Kaltura HDS segmentation url: http://http://fqdnhostname:88/hds host_name: http recognizer: NULL tokenizer: NULL status: 0 media_protocols: NULL streamer_type: hdnetworkmanifest is_default: 1 parent_id: 0 custom_data: NULL priority: 0 *** 11. row *** id: 1003 partner_id: 0 created_at: 2015-10-21 12:30:03 updated_at: 2015-10-21 12:30:03 name: Kaltura DASH segmentation type: 68 system_name: Kaltura DASH segmentation description: Kaltura DASH segmentation url: http://http://fqdnhostname:88/dash host_name: http recognizer: NULL tokenizer: NULL status: 0 media_protocols: NULL streamer_type: mpegdash is_default: 1 parent_id: 0 custom_data: NULL priority: 0 11 rows in set (0.00 sec)

if its trying to reach http://http://myhostname hostname http, that doesn't seem correct.

jessp01 commented 8 years ago

Hi there,

I will look into it tomorrow morning and keep you posted. Im quite sure we can find and fix in time for your POC:) BTW, I just released 11.0.0 as stable. Would you mind testing that on a test machine?

Sent by Outlookhttp://taps.io/outlookmobile for Android

On Sun, Oct 25, 2015 at 9:57 AM -0700, "jdubb333" notifications@github.com<mailto:notifications@github.com> wrote:

Hello Jess,

That does not work either, was just sitting down to try and set up an install back to 10.19 , not perfect but at least can get it to stream to a mobile device (I have a POC meeting Wednesday, so can't show up empty handed)...

You have been very helpful, I was unsuccessful trying to use HTTP HDS as well , if you read all the way down to the bottom look at the entries in rows 9-11 as well, again any help greatly appreciated select * from delivery_profile\G; I get this if I use "non custom player" no media found [image]https://cloud.githubusercontent.com/assets/15221223/10716559/786a508e-7b13-11e5-9f52-24f3c1e9e60c.png All Entries in Kaltlog:

~]# kaltlog

1https://github.com/kaltura/platform-install-packages/issues/1 {main}

2015-10-25 10:00:01 [1862204537] [updateEntryPlaysViews.php] [global] ERR: exception 'Exception' with message 'Couldn't find entry [0_xu5c14yi]' in /opt/kaltura/app/infra/log/KalturaLog.php:83 Stack trace:

0 /opt/kaltura/app/alpha/scripts/dwh/updateEntryPlaysViews.php(19): KalturaLog::err('Couldn't find e...')

1https://github.com/kaltura/platform-install-packages/issues/1 {main}

2015-10-25 10:00:01 [1862204537] [updateEntryPlaysViews.php] [global] ERR: exception 'Exception' with message 'Couldn't find entry [0_7emwb2ik]' in /opt/kaltura/app/infra/log/KalturaLog.php:83 Stack trace:

0 /opt/kaltura/app/alpha/scripts/dwh/updateEntryPlaysViews.php(19): KalturaLog::err('Couldn't find e...')

==> /opt/kaltura/log/batch/kschedulehelper-0-2015-10-25.err.log <== PHP Fatal error: Uncaught exception 'KalturaException' with message 'Invalid KS "NTkwZDUzMWE0OWVjMGU4MWJiYjI3YjVkYmM5YzNjMTcwNDIyYjlmMXwtMTs7MTQ0ODM4MTk5OTsyOzE0NDU3ODk5OTkuNTg0NTtiYXRjaFVzZXI7ZGlzYWJsZWVudGl0bGVtZW50Oy0xOw==", Error "-1,INVALID_STR"' in /opt/kaltura/app/batch/client/KalturaClientBase.php:821 Stack trace:

0 /opt/kaltura/app/batch/client/KalturaClientBase.php(414): KalturaClientBase->jsObjectToClientObject(Object(stdClass))

==> /opt/kaltura/log/batch/validatelivemediaservers-0-2015-10-25.err.log <== PHP Fatal error: Uncaught exception 'KalturaException' with message 'Invalid KS "ZTUwZWRkZmYwMmI1YmI4MjM5MjBjM2E5YjExZmE1OTMyNTFlNWJmNXwtMTs7MTQ0ODM4MTk5NTsyOzE0NDU3ODk5OTUuNTY1MjtiYXRjaFVzZXI7ZGlzYWJsZWVudGl0bGVtZW50Oy0xOw==", Error "-1,INVALID_STR"' in /opt/kaltura/app/batch/client/KalturaClientBase.php:821 Stack trace:

0 /opt/kaltura/app/batch/client/KalturaClientBase.php(414): KalturaClientBase->jsObjectToClientObject(Object(stdClass))

IF I try using custom player "IPAD" I get this: [image]https://cloud.githubusercontent.com/assets/15221223/10716627/6753873c-7b15-11e5-8300-2a86789ddd0a.png

Kaltlog don't see any changes:[root@oshflkal1 ~]# kaltlog

1https://github.com/kaltura/platform-install-packages/issues/1 {main}

2015-10-25 10:00:01 [1862204537] [updateEntryPlaysViews.php] [global] ERR: exception 'Exception' with message 'Couldn't find entry [0_xu5c14yi]' in /opt/kaltura/app/infra/log/KalturaLog.php:83 Stack trace:

0 /opt/kaltura/app/alpha/scripts/dwh/updateEntryPlaysViews.php(19): KalturaLog::err('Couldn't find e...')

1https://github.com/kaltura/platform-install-packages/issues/1 {main}

2015-10-25 10:00:01 [1862204537] [updateEntryPlaysViews.php] [global] ERR: exception 'Exception' with message 'Couldn't find entry [0_7emwb2ik]' in /opt/kaltura/app/infra/log/KalturaLog.php:83 Stack trace:

0 /opt/kaltura/app/alpha/scripts/dwh/updateEntryPlaysViews.php(19): KalturaLog::err('Couldn't find e...')

==> /opt/kaltura/log/batch/kschedulehelper-0-2015-10-25.err.log <== PHP Fatal error: Uncaught exception 'KalturaException' with message 'Invalid KS "NTkwZDUzMWE0OWVjMGU4MWJiYjI3YjVkYmM5YzNjMTcwNDIyYjlmMXwtMTs7MTQ0ODM4MTk5OTsyOzE0NDU3ODk5OTkuNTg0NTtiYXRjaFVzZXI7ZGlzYWJsZWVudGl0bGVtZW50Oy0xOw==", Error "-1,INVALID_STR"' in /opt/kaltura/app/batch/client/KalturaClientBase.php:821 Stack trace:

0 /opt/kaltura/app/batch/client/KalturaClientBase.php(414): KalturaClientBase->jsObjectToClientObject(Object(stdClass))

==> /opt/kaltura/log/batch/validatelivemediaservers-0-2015-10-25.err.log <== PHP Fatal error: Uncaught exception 'KalturaException' with message 'Invalid KS "ZTUwZWRkZmYwMmI1YmI4MjM5MjBjM2E5YjExZmE1OTMyNTFlNWJmNXwtMTs7MTQ0ODM4MTk5NTsyOzE0NDU3ODk5OTUuNTY1MjtiYXRjaFVzZXI7ZGlzYWJsZWVudGl0bGVtZW50Oy0xOw==", Error "-1,INVALID_STR"' in /opt/kaltura/app/batch/client/KalturaClientBase.php:821 Stack trace:

0 /opt/kaltura/app/batch/client/KalturaClientBase.php(414): KalturaClientBase->jsObjectToClientObject(Object(stdClass))

Here is the error from chrome console:

kWidget: Kaltura HTML5 Version: 2.35.5 http/crossdomain.xml:1 GET http://http/crossdomain.xml net::ERR_NAME_NOT_RESOLVED

which brings me back to the entries for delivery profile: rows 9, 10 ,11 *** 9. row *** id: 1001 partner_id: 0 created_at: 2015-10-21 12:30:03 updated_at: 2015-10-21 12:30:03 name: Kaltura HLS segmentation type: 61 system_name: Kaltura HLS segmentation description: Kaltura HLS segmentation url: http://http://fqdnhostname:88/hls host_name: http recognizer: NULL tokenizer: NULL status: 0 media_protocols: NULL streamer_type: applehttp is_default: 1 parent_id: 0 custom_data: NULL priority: 0 *** 10. row *** id: 1002 partner_id: 0 created_at: 2015-10-21 12:30:03 updated_at: 2015-10-21 12:30:03 name: Kaltura HDS segmentation type: 63 system_name: Kaltura HDS segmentation description: Kaltura HDS segmentation url: http://http://fqdnhostname:88/hds host_name: http recognizer: NULL tokenizer: NULL status: 0 media_protocols: NULL streamer_type: hdnetworkmanifest is_default: 1 parent_id: 0 custom_data: NULL priority: 0 *** 11. row *** id: 1003 partner_id: 0 created_at: 2015-10-21 12:30:03 updated_at: 2015-10-21 12:30:03 name: Kaltura DASH segmentation type: 68 system_name: Kaltura DASH segmentation description: Kaltura DASH segmentation url: http://http://fqdnhostname:88/dash host_name: http recognizer: NULL tokenizer: NULL status: 0 media_protocols: NULL streamer_type: mpegdash is_default: 1 parent_id: 0 custom_data: NULL priority: 0 11 rows in set (0.00 sec)

if its trying to reach http://http://myhostname hostname http, that doesn't seem correct.

Reply to this email directly or view it on GitHubhttps://github.com/kaltura/platform-install-packages/issues/477#issuecomment-150941912.

jdubb333 commented 8 years ago

Thank you, and yes I will, will let you know the outcome, thanks again.

jdubb333 commented 8 years ago

11.0 install attempt, maybe hasn't made it to my mirrors yet? 404 not found included kaltura.repo contents as well, will try again in the morning, thank you

rpm -ihv http://installrepo.kaltura.org/releases/kaltura-release.noarch.rpm

Retrieving http://installrepo.kaltura.org/releases/kaltura-release.noarch.rpm Preparing... ########################################### [100%] 1:kaltura-release ########################################### [100%] #

yum install kaltura-server

Loaded plugins: fastestmirror Setting up Install Process Determining fastest mirrors

[Kaltura-noarch] name = Kaltura Server arch independent baseurl = http://installrepo.kaltura.org/releases/latest/RPMS/noarch gpgkey = http://installrepo.kaltura.org/releases/RPM-GPG-KEY-kaltura gpgcheck = 1 enabled = 1

we currently do not have the nightly so commented. We do have plans to add tha

t.

[Kaltura-testing]

name = Kaltura Server arch independent

baseurl = http://installrepo.kaltura.org/releases/nightly/RPMS/$basearch/

gpgkey = http://installrepo.kaltura.org/releases/RPM-GPG-KEY-kaltura

gpgcheck = 1

enabled = 0

[Kaltura-testing-noarch]

name = Kaltura Server arch independent

baseurl = http://installrepo.kaltura.org/releases/nightly/RPMS/noarch

gpgkey = http://installrepo.kaltura.org/releases/RPM-GPG-KEY-kaltura

gpgcheck = 1

enabled = 0

jessp01 commented 8 years ago

Hello,

Yeah, we're using Cloudfront as CDN and sometimes it takes a little while for all edges to be updated. Please try now and if you're still having issues, replace installrepo.kaltura.org with installrepo.origin.kaltura.org and retry.

But let me know, cause it should all be fully synced by now.

Thanks,

jdubb333 commented 8 years ago

8:28 EST still receiving PYCURL ERROR 22 - "The requested URL returned error: 404 Not Found" I will try the suggested URL Thank you

jdubb333 commented 8 years ago

Hello Jess,

11.0 No streaming working on mobile devices iphones/ipads

HTTP Streaming HDS plays within the preview and embed, and on website (pc) but not on mobile devices, see the thumbnail, and when hit play just get the spinning and play button appears again, if you press that back to thumbnail. have pics if needed. I have verified transcode properties for mobile complete.

Akamai not working: During preview and embed An error was experienced when playing the video , Please check your internet connection and try again:

Errors from browser: GET http://oshflv01.obs.outback.com/p/101/sp/10100/playManifest/entryId/0_kzyjq…=&playSessionId=d5d3af6d-69a9-cce1-abbf-3e6f5cf22d29&clientTag=html5:v2.36 404 (Not Found) a.smil:1 GET http://oshflv01.obs.outback.com/p/101/sp/10100/playManifest/entryId/0_kzyjq…=&playSessionId=d5d3af6d-69a9-cce1-abbf-3e6f5cf22d29&clientTag=html5:v2.36 404 (Not Found)

Kaltlog:

2015-10-26 09:50:25 [0.000157] [10.254.148.245] [1627047278] [51] [API] [SphinxCriteria->applyFilters] DEBUG: Add sort field[entry.CREATED_AT] copy from [entry.CREATED_AT ASC] 2015-10-26 09:50:25 [0.005002] [10.254.148.245] [1627047278] [52] [API] [DbManager::connectFallbackLogic] ERR: exception 'Exception' with message 'failed to connect to sphinx2' in /opt/kaltura/app/infra/log/KalturaLog.php:83 Stack trace:

0 /opt/kaltura/app/alpha/apps/kaltura/lib/db/DbManager.php(279): KalturaLog::err('failed to conne...')

2015-10-26 09:51:00 [0.001664] [10.254.41.12] [991510153] [37] [PS2] [KalturaStatement->execute] DEBUG: Sql took - 0.00026607513427734 seconds 2015-10-26 09:51:00 [0.000322] [10.254.41.12] [991510153] [38] [PS2] [DeliveryProfilePeer::getDeliveryByPartner] ERR: exception 'Exception' with message 'Delivery ID can't be determined for partnerId [101] streamer type [hdnetwork] and media protocol [http]' in /opt/kaltura/app/infra/log/KalturaLog.php:83 Stack trace:

0 /opt/kaltura/app/alpha/lib/model/DeliveryProfilePeer.php(235): KalturaLog::err('Delivery ID can...')

19 {main}

2015-10-26 09:51:00 [0.000438] [10.254.41.12] [991510153] [39] [PS2] [KExternalErrors::dieError] ERR: exception 'Exception' with message 'exiting on error 25 - wrong query attributes, This format is unsupported' in /opt/kaltura/app/infra/log/KalturaLog.php:83 Stack trace:

0 /opt/kaltura/app/alpha/apps/kaltura/lib/KExternalErrors.class.php(128): KalturaLog::err('exiting on erro...')

2015-10-26 09:54:28 [0.000477] [10.254.41.12] [1874400182] [37] [PS2] [KalturaStatement->execute] DEBUG: Sql took - 0.00031399726867676 seconds 2015-10-26 09:54:28 [0.000238] [10.254.41.12] [1874400182] [38] [PS2] [DeliveryProfilePeer::getDeliveryByPartner] ERR: exception 'Exception' with message 'Delivery ID can't be determined for partnerId [101] streamer type [hdnetwork] and media protocol [http]' in /opt/kaltura/app/infra/log/KalturaLog.php:83 Stack trace:

0 /opt/kaltura/app/alpha/lib/model/DeliveryProfilePeer.php(235): KalturaLog::err('Delivery ID can...')

19 {main}

2015-10-26 09:54:28 [0.000291] [10.254.41.12] [1874400182] [39] [PS2] [KExternalErrors::dieError] ERR: exception 'Exception' with message 'exiting on error 25 - wrong query attributes, This format is unsupported' in /opt/kaltura/app/infra/log/KalturaLog.php:83 Stack trace:

0 /opt/kaltura/app/alpha/apps/kaltura/lib/KExternalErrors.class.php(128): KalturaLog::err('exiting on erro...')

2015-10-26 09:55:35 [0.000156] [10.254.148.245] [856695018] [51] [API] [SphinxCriteria->applyFilters] DEBUG: Add sort field[entry.CREATED_AT] copy from [entry.CREATED_AT ASC] 2015-10-26 09:55:35 [0.001150] [10.254.148.245] [856695018] [52] [API] [DbManager::connectFallbackLogic] ERR: exception 'Exception' with message 'failed to connect to sphinx2' in /opt/kaltura/app/infra/log/KalturaLog.php:83 Stack trace:

0 /opt/kaltura/app/alpha/apps/kaltura/lib/db/DbManager.php(279): KalturaLog::err('failed to conne...')

jdubb333 commented 8 years ago

I ended up installing 10.19 again and HTTP Streaming (HDS) works great.. not sure if that information helps ...

I will circle back to 11.0 in a bit to see if resolved, thank you.