kaltura / platform-install-packages

Official deployment packages to install the Kaltura platform on a server or cluster environments using native OS package managers
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Kaltura fresh installation, video not playing [Error getting sources from server] #530

Closed rohithmeethal closed 8 years ago

rohithmeethal commented 8 years ago

Hi, I have managed to do a fresh kaltura installation on cent os 6.7 I am able to login to control panel, and upload videos, videos are transcoded successfully, But whenever trying to play the media I am getting media not found. Used local embed to try.

You can look into the issue on demo here http://52.0.11.179:80/tiny/k68l0

Apache log for the error

[Fri Mar 11 18:54:12 2016] [error] [client 52.0.11.179] PHP Fatal error: Uncaught exception 'Exception' with message 'Error getting sources from server. Please try again.\nUnknown widget [_99]' in /opt/kaltura/web/html5/html5lib/v2.40/modules/KalturaSupport/Client/KalturaClientHelper.php:65\nStack trace:\n#0 /opt/kaltura/web/html5/html5lib/v2.40/modules/KalturaSupport/Client/KalturaClientHelper.php(53): KalturaClientHelper->generateKS('_99')\n#1 /opt/kaltura/web/html5/html5lib/v2.40/modules/KalturaSupport/Client/KalturaClientHelper.php(16): KalturaClientHelper->getClient()\n#2 /opt/kaltura/web/html5/html5lib/v2.40/modules/KalturaSupport/KalturaCommon.php(111): KalturaClientHelper->__construct(Array)\n#3 /opt/kaltura/web/html5/html5lib/v2.40/includes/Pimple.php(122): {closure}(Object(Pimple))\n#4 /opt/kaltura/web/html5/html5lib/v2.40/includes/Pimple.php(83): {closure}(Object(Pimple))\n#5 /opt/kaltura/web/html5/html5lib/v2.40/modules/KalturaSupport/kalturaIframeClass.php(29): Pimple->offsetGet('client_helper')\n#6 /opt/kaltura/web/html5/html5lib/v2.40/mwEmbedLoader.php(143): kalturaIframeCla in /opt/kaltura/web/html5/html5lib/v2.40/modules/KalturaSupport/Client/KalturaClientHelper.php on line 65

PS: Used ans file based installation, using IP address instead of domain, followed the commands from the vagrant installation to make sure everything goes fine.

KalturaCommunity-zz commented 8 years ago

Hi,

You are using the template partner, i.e partner 99. This partner is only meant for defining things you want other partners to inherit, for example, sample entries.

In order to properly work with Kaltura and playback videos, you need to go to Admin Console, i.e: yourhost/admin_console and create a partner by going to Publishers->Add new publisher

May the source be with you,

Jess Portnoy

Kaltura Connect Virtual Summits 2015 - now on VOD! [connect.mediaspace.kaltura.com]

On Fri, 11 Mar 2016, Rohith Meethal wrote:

Hi, I have managed to do a fresh kaltura installation on cent os 6.5 I am able to login to control panel, and upload videos, videos are transcoded successfully, But whenever trying to play the media I am getting media not found. Used local embed to try.

You can look into the issue on demo here http://52.0.11.179:80/tiny/k68l0

Apache log for the error

[Fri Mar 11 18:54:12 2016] [error] [client 52.0.11.179] PHP Fatal error: Uncaught exception 'Exception' with message 'Error getting sources from server. Please try again.\nUnknown widget [_99]' in /opt/kaltura/web/html5/html5lib/v2.40/modules/KalturaSupport/Client/KalturaClientHelper.php:65\nStack trace:\n#0 /opt/kaltura/web/html5/html5lib/v2.40/modules/KalturaSupport/Client/KalturaClientHelper.php(53): KalturaClientHelper->generateKS('_99')\n#1 /opt/kaltura/web/html5/html5lib/v2.40/modules/KalturaSupport/Client/KalturaClientHelper.php(16): KalturaClientHelper->getClient()\n#2 /opt/kaltura/web/html5/html5lib/v2.40/modules/KalturaSupport/KalturaCommon.php(111): KalturaClientHelper->__construct(Array)\n#3 /opt/kaltura/web/html5/html5lib/v2.40/includes/Pimple.php(122): {closure}(Object(Pimple))\n#4 /opt/kaltura/web/html5/html5lib/v2.40/includes/Pimple.php(83): {closure}(Object(Pimple))\n#5 /opt/kaltura/web/html5/html5lib/v2.40/modules/KalturaSupport/kalturaIfr ameClass .php(29): Pimple->offsetGet('client_helper')\n#6 /opt/kaltura/web/html5/html5lib/v2.40/mwEmbedLoader.php(143): kalturaIframeCla in /opt/kaltura/web/html5/html5lib/v2.40/modules/KalturaSupport/Client/KalturaClientHelper.php on line 65

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rohithmeethal commented 8 years ago

Thank you, that did solve the issue for me. [ Ahm.. I should have checked documentation :( , Hope this is mentioned there ]