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kaltura / platform-install-packages

Official deployment packages to install the Kaltura platform on a server or cluster environments using native OS package managers
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Sub-process /usr/bin/dpkg returned an error code (1) #574

Closed octal-ip closed 8 years ago

octal-ip commented 8 years ago

I receive the following error when trying to install the kaltura-dwh package in both Debian 8 and Ubuntu 14.04:

Errors were encountered while processing: kaltura-dwh E: Sub-process /usr/bin/dpkg returned an error code (1) Failed to perform requested operation on package. Trying to recover: Setting up kaltura-dwh (11.3.0-2+b1) ... dpkg: error processing package kaltura-dwh (--configure): subprocess installed post-installation script returned error exit status 1 Errors were encountered while processing: kaltura-dwh

I've been following the documented installation process on fresh self hosted installations of either OS, and have tried stepping through the install_kaltura_all_in_1.sh file manually, but have not been able to progress past the kaltura-dwh configuration step without errors.

Output of dpkg -D73 --configure kaltura-dwh

D000001: ensure_diversions: new, (re)loading D000001: process queue pkg kaltura-dwh:amd64 queue.len 0 progress 1, try 1 D000040: checking dependencies of kaltura-dwh:amd64 (- ) D000040: ok 2 msgs >><< D000040: checking Breaks Setting up kaltura-dwh (11.3.0-2+b1) ... D000002: fork/exec /var/lib/dpkg/info/kaltura-dwh.postinst ( configure ) dpkg: error processing package kaltura-dwh (--configure): subprocess installed post-installation script returned error exit status 1 D000001: ensure_diversions: same, skipping Errors were encountered while processing: kaltura-dwh

If I run /var/lib/dpkg/info/kaltura-dwh.postinst manually, it seems to terminate with no output. As far as I can tell the script stops executing at line 42 when it checks MySQL for the presence of the kalturadw tables.

Below is the output of tail -f /opt/kaltura/log/.log /opt/kaltura/log/batch/.log | grep -A 1 -B 1 --color "ERR:|PHP|trace|CRIT|[error]"

[2016-11-17 08:42:21]failed to connect [1] [0.0037310123443604] mysql:host=localhost;port=3306;dbname=kaltura_sphinx_log; PHP Fatal error: Uncaught exception 'PropelException' with message 'Unable to open PDO connection dsn[mysql:host=localhost;port=3306;dbname=kaltura_sphinx_log;] user[kaltura] password[****] [wrapped: SQLSTATE[28000] [1045] Access denied for user 'kaltura'@'localhost' (using password: YES)]' in /opt/kaltura/app/vendor/propel/Propel.php:649 Stack trace:

0 /opt/kaltura/app/vendor/propel/Propel.php(532): Propel::initConnection(Array, 'sphinx_log_read')

-- 2016-11-17 08:44:04 [2031399073] [addPermissionsAndItems.php] [addItemToPermissions] ALERT: exception 'Exception' with message 'ERROR - Permission name [] for partner [0] not found in database - skipping!' in /opt/kaltura/app/infra/log/KalturaLog.php:65 Stack trace:

0 /opt/kaltura/app/alpha/scripts/utils/permissions/addPermissionsAndItems.php(284): KalturaLog::alert('ERROR - Permiss...')

-- ' in /opt/kaltura/app/infra/log/KalturaLog.php:83 Stack trace:

0 /opt/kaltura/app/plugins/drop_folder/batch/DropFolderWatcher/KAsyncDropFolderWatcher.class.php(108): KalturaLog::err('Cannot get drop...')

-- 2016-11-17 11:00:51 [0.000177] [2085297841] [9] [BATCH] [KScheduleHelper->run] ERR: exception 'Exception' with message 'System is not yet ready - ping failed' in /opt/kaltura/app/infra/log/KalturaLog.php:83 Stack trace:

0 /opt/kaltura/app/batch/batches/KScheduleHelper.class.php(42): KalturaLog::err('System is not y...')

Output of dpkg -l "kaltura-*"

Desired=Unknown/Install/Remove/Purge/Hold | Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend |/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad) ||/ Name Version Architecture Description +++-=====================================================-===============================-===============================-=============================================================================================================== ii kaltura-base 11.21.0-2 all Kaltura Open Source Video Platform ii kaltura-batch 11.21.0-1 all Kaltura Open Source Video Platform - batch server ii kaltura-clipapp 1.3-1+b2 all Kaltura Video Presentations Manager ii kaltura-db 11.4.0-1 all Kaltura Open Source Video Platform - batch server iF kaltura-dwh 11.3.0-2+b1 amd64 Kaltura Open Source Video Platform - Analytics ii kaltura-ffmpeg 2.7.2-1+b8 amd64 ii kaltura-ffmpeg-aux 2.1.3-1 amd64 ii kaltura-front 11.21.0-1 all Kaltura Open Source Video Platform - frontend server ii kaltura-html5-studio 2.0.6-1 all Kaltura Open Source Video Platform - frontend server ii kaltura-html5lib 2.46-1 all Kaltura Open Source Video Platform - HTML5 player ii kaltura-kclip 1.1.2.1-1 all Kaltura Video Presentations Manager ii kaltura-kcw 2.2.4-1+b3 all Kalture Contribution Wizard ii kaltura-kdp 2.7.0-1 all Kaltura Dynamic Player ii kaltura-kdp3 3.9.9-1+b3 amd64 Kaltura Dynamic Player ii kaltura-kdp3wrapper 37-1 all KDP3 Wrapper ii kaltura-kdpwrapper 11-1 all KDP Wrapper ii kaltura-kmc 5.40.3-1 all Kaltura Management Console ii kaltura-krecord 1.7-1 all Kaltura kRecord - used for recording from web cam ii kaltura-kupload 1.2.16-1 all Kaltura kupload widget un kaltura-libapache2-mod-php7 (no description available) ii kaltura-pentaho 4.2.1+b2 amd64 Pentaho Open Source Data Integration Community Edition (CE). un kaltura-php7-apcu (no description available) un kaltura-php7-cli (no description available) un kaltura-php7-curl (no description available) un kaltura-php7-gd (no description available) un kaltura-php7-gmp (no description available) un kaltura-php7-mcrypt (no description available) un kaltura-php7-memcache (no description available) un kaltura-php7-mysql (no description available) un kaltura-php7-ssh2 (no description available) un kaltura-php7-xsl (no description available) ii kaltura-postinst 1.0.31-1+b3 all Kaltura Open Source Video Platform ii kaltura-sphinx 2.2.1-3+b5 amd64 Sphinx full-text search server - for Kaltura ii kaltura-widgets 10.9.0-1+b4 all Kaltura Open Source Video Platform - widgets meta package

Output of MySQL -V

mysql Ver 14.14 Distrib 5.5.53, for debian-linux-gnu (x86_64) using readline 6.3

jessp01 commented 8 years ago

Hello,

Looking at the attached output, it seems your DB is half baked. I suggest you drop the current DB using: # /opt/kaltura/bin/kaltura-drop-db.sh then run: # dpkg-reconfigure kaltura-db to repopulate it and look for errors outputted to STDOUT/STDERR. The most common reason for errors is the service URL/endpoint provided during the kaltura-base postinst phase is not resolvable in the server. It must be resolvable in order for the deployment to succeed since parts of the deployment are done by making HTTP requests to the API. and then redeploy the DWH DB with: # dpkg-reconfigure kaltura-dwh

jessp01 commented 8 years ago

I'm closing this issue since for troubleshooting help, we'd rather use forum.kaltura.org. The GitHub issues section should be used for general bug reports exclusively. Should you have follow up questions, please post at forum.kaltura.org.

Thanks,