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kaltura / platform-install-packages

Official deployment packages to install the Kaltura platform on a server or cluster environments using native OS package managers
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Fresh kaltura-ce install with docker. Universal Studio not working #678

Open amay1980 opened 4 years ago

amay1980 commented 4 years ago

I have a freshly installed Kaltura CE / non-SSL using this guide: https://github.com/kaltura/platform-install-packages/blob/Propus-16.8.0/doc/install-docker.md I am running docker version 18.09.7 on top of Ubuntu 16.04 After running the installation I find that I can access the admin console, create a publisher and access kmc. Within kmc I can browse the content and analytics sections but I cannot access the Universal Studio. When I click on the Studio tab an empty central page appears (attached). Please can you advise how can this be solved?

Thanks

universal-studio

jessp01 commented 4 years ago

Hello @amay1980 ,

What version of Kaltura CE did you deploy? You can get that from the version of the kaltura-base package:

# dpkg -l kaltura-base`

Also, open your browser's developer tools and check for errors under the console tab. Furthermore, check the version set for the studio_version directive in /opt/kaltura/app/configurations/base.ini against the actual version installed under /opt/kaltura/apps/studio. You can get the package version with:

# dpkg -l kaltura-html5-studio
kelvin-ling commented 4 years ago

I also encountered the same issue after installing via docker.

lsb_release -a

Distributor ID: Ubuntu Description: Ubuntu 20.04.1 LTS Release: 20.04 Codename: focal

docker version

Client: Docker Engine - Community Version: 19.03.13 API version: 1.40 Go version: go1.13.15 Git commit: 4484c46d9d Built: Wed Sep 16 17:02:52 2020 OS/Arch: linux/amd64 Experimental: false

Enter the container:

docker exec -it <kaltura> /bin/bash

rpm -qi kaltura-html5-studio

Name : kaltura-html5-studio Relocations: (not relocatable) Version : v2.2.1 Vendor: (none) Release : 1 Build Date: Tue 02 Jan 2018 08:16:42 PM UTC Install Date: Wed 23 Jan 2019 06:12:08 PM UTC Build Host: installrep Group : Server/Platform Source RPM: kaltura-html5-studio-v2.2.1-1.src.rpm Size : 2096185 License: AGPLv3+ Signature : RSA/SHA1, Tue 02 Jan 2018 08:34:11 PM UTC, Key ID b194baa5ba443ef2 URL : https://github.com/kaltura/player-studio/releases/download/v2.2.1/studio_v2.2.1.zip Summary : Kaltura Open Source Video Platform

rpm -qi kaltura-base

Name : kaltura-base Relocations: (not relocatable) Version : 14.12.0 Vendor: (none) Release : 11 Build Date: Tue 22 Jan 2019 11:13:30 AM UTC Install Date: Wed 23 Jan 2019 06:17:17 PM UTC Build Host: installrep Group : Server/Platform Source RPM: kaltura-base-14.12.0-11.src.rpm Size : 260818785 License: AGPLv3+ Signature : RSA/SHA1, Tue 22 Jan 2019 11:15:19 AM UTC, Key ID b194baa5ba443ef2 URL : https://github.com/kaltura/server/tree/Naos-14.12.0 Summary : Kaltura Open Source Video Platform

odinotisan commented 3 years ago

similar issue here.. for my case not just that it's showing blank.. the navigation for studio does not even exist..

on fresh install for unattended installation through docker..

console is saying external app adapter for 'studioV2' resulted with false response. ignoring external app.

NOTE* using KMCng as old KMC was loading forever for my case

i am still debugging.. if there's any findings will report here.