vikchallenge commented 8 years ago

Hello,

We are using cluster server in kaltura and getting media not found issue.

Please find the below detail:-

X-Kaltura:cached-error-18 X-Kaltura-App:exiting on error 18 - Delivery method not allowed X-Me:videocms.webdunia.com X-Powered-By:PHP/5.3.3

rpm -qa |grep kaltura-base kaltura-base-10.19.0-10.noarch

Kaltlog... 2015-09-23 19:57:45 [0.000552] [1.25.24.32] [1940345994] [26] [PS2] [myPartnerUtils::enforceDelivery] NOTICE: DELIVERY_METHOD_NOT_ALLOWED partner [101] 2015-09-23 19:57:45 [0.000228] [1.25.24.32] [1940345994] [27] [PS2] [KExternalErrors::dieError] ERR: exception 'Exception' with message 'exiting on error 18 - Delivery method not allowed' in /opt/kaltura/app/infra/log/KalturaLog.php:83 Stack trace:

/opt/kaltura/log/kaltura_api_v3.log

2015-09-23 20:45:40 [0.002360] [1.24.2.5] [632173140] [1] [API] [global] DEBUG: >------------------------------------- api_v3 ------------------------------------- 2015-09-23 20:45:40 [0.000192] [1.24.2.5] [632173140] [2] [API] [global] INFO: API-start pid:4992 2015-09-23 20:45:40 [0.000344] [1.24.2.5] [632173140] [3] [API] [KalturaFrontController->run] DEBUG: Params [Array ( [partnerId] => 101 [ks] => OTU0ZjZlOTM1MTJjNjJlOGUxZGQzYzJkMTJlNjgwYzhjOGEyMWUwOXwxMDE7MTAxOzE0NDMxMDc0MTI7MDsxNDQzMDIxMDEyLjI4MzM7MDt2aWV3Oiosd2lkZ2V0OjE7Ow== [clientTag] => kdp:v3.9.9 [errorMessage] => pid: 101| uiconfId: 23448249| referrer: http://ww.ksmc.com/index.php/extwidget/preview/partner_id/101/uiconf_id/23448249/entry_id/0_wikfc1m3/embed/auto?| resourceUrl: http://ww.ksmc.com/p/101/sp/10100/playManifest/entryId/0_wikfc1m3/flavorId/0_gbmir55w/format/http/protocol/http/cdnHost/ww.ksmc.com/ks/OTU0ZjZlOTM1MTJjNjJlOGUxZGQzYzJkMTJlNjgwYzhjOGEyMWUwOXwxMDE7MTAxOzE0NDMxMDc0MTI7MDsxNDQzMDIxMDEyLjI4MzM7MDt2aWV3Oiosd2lkZ2V0OjE7Ow==/uiConfId/23448249/a/a.f4m?referrer=aHR0cDovL3ZpZGVvY21zLndlYmR1bmlhLmNvbS9pbmRleC5waHAvZXh0d2lkZ2V0L3ByZXZpZXcv cGFydG5lcl9pZC8xMDEvdWljb25mX2lkLzIzNDQ4MjQ5L2VudHJ5X2lkLzBfd2lrZmMxbTMvZW1i ZWQvYXV0bz8=| Flavor index : 0| Error ID: 16| Error Message: Stream not found| Stack Trace: null| Initial flavor index: 2| mediaUrl: http://ww.ksmc.com/p/101/sp/10100/playManifest/entryId/0_wikfc1m3/flavorId/0_gbmir55w/format/http/protocol/http/cdnHost/ww.ksmc.com/ks/OTU0ZjZlOTM1MTJjNjJlOGUxZGQzYzJkMTJlNjgwYzhjOGEyMWUwOXwxMDE7MTAxOzE0NDMxMDc0MTI7MDsxNDQzMDIxMDEyLjI4MzM7MDt2aWV3Oiosd2lkZ2V0OjE7Ow==/uiConfId/23448249/a/a.f4m?referrer=aHR0cDovL3ZpZGVvY21zLndlYmR1bmlhLmNvbS9pbmRleC5waHAvZXh0d2lkZ2V0L3ByZXZpZXcv cGFydG5lcl9pZC8xMDEvdWljb25mX2lkLzIzNDQ4MjQ5L2VudHJ5X2lkLzBfd2lrZmMxbTMvZW1i ZWQvYXV0bz8= [errorCode] => mediaError [apiVersion] => 3.1.5 [ignoreNull] => 1 [service] => stats [action] => reportError [kalsig] => b2c3f6e2889fe6f6d6e4ad33d8ded528 ) ] 2015-09-23 20:45:40 [0.001313] [1.24.2.5] [632173140] [4] [API] [KalturaDispatcher->dispatch] DEBUG: Dispatching service [stats], action [reporterror], reqIndex [1] with params Array ( [0] => mediaError [1] => pid: 101| uiconfId: 23448249| referrer: http://ww.ksmc.com/index.php/extwidget/preview/partner_id/101/uiconf_id/23448249/entry_id/0_wikfc1m3/embed/auto?| resourceUrl: http://ww.ksmc.com/p/101/sp/10100/playManifest/entryId/0_wikfc1m3/flavorId/0_gbmir55w/format/http/protocol/http/cdnHost/ww.ksmc.com/ks/OTU0ZjZlOTM1MTJjNjJlOGUxZGQzYzJkMTJlNjgwYzhjOGEyMWUwOXwxMDE7MTAxOzE0NDMxMDc0MTI7MDsxNDQzMDIxMDEyLjI4MzM7MDt2aWV3Oiosd2lkZ2V0OjE7Ow==/uiConfId/23448249/a/a.f4m?referrer=aHR0cDovL3ZpZGVvY21zLndlYmR1bmlhLmNvbS9pbmRleC5waHAvZXh0d2lkZ2V0L3ByZXZpZXcv cGFydG5lcl9pZC8xMDEvdWljb25mX2lkLzIzNDQ4MjQ5L2VudHJ5X2lkLzBfd2lrZmMxbTMvZW1i ZWQvYXV0bz8=| Flavor index : 0| Error ID: 16| Error Message: Stream not found| Stack Trace: null| Initial flavor index: 2| mediaUrl: http://ww.ksmc.com/p/101/sp/10100/playManifest/entryId/0_wikfc1m3/flavorId/0_gbmir55w/format/http/protocol/http/cdnHost/ww.ksmc.com/ks/OTU0ZjZlOTM1MTJjNjJlOGUxZGQzYzJkMTJlNjgwYzhjOGEyMWUwOXwxMDE7MTAxOzE0NDMxMDc0MTI7MDsxNDQzMDIxMDEyLjI4MzM7MDt2aWV3Oiosd2lkZ2V0OjE7Ow==/uiConfId/23448249/a/a.f4m?referrer=aHR0cDovL3ZpZGVvY21zLndlYmR1bmlhLmNvbS9pbmRleC5waHAvZXh0d2lkZ2V0L3ByZXZpZXcv cGFydG5lcl9pZC8xMDEvdWljb25mX2lkLzIzNDQ4MjQ5L2VudHJ5X2lkLzBfd2lrZmMxbTMvZW1i ZWQvYXV0bz8= )

kaltura-hooks commented 8 years ago

Hi @vikchallenge,

Thank for you reporting an issue and helping improve Kaltura!

To get the fastest response time, and help the maintainers review and test your reported issues or suggestions, please ensure that your issue includes the following (please comment with more info if you have not included all this info in your original issue):

Is the issue you're experiencing consistent and across platforms? or does it only happens on certain conditions? please provide as much details as possible.
Which Kaltura deployment you're using: Kaltura SaaS, or self-hosted? If self hosted, are you using the RPM or deb install?
Packages installed. When using RPM, paste the output for:

    # rpm -qa "kaltura*"

For deb based systems:

    # dpkg -l "kaltura-*"

If running a self hosted ENV - provide the MySQL server version used
If running a self hosted ENV - is this a single all in 1 server or a cluster?
If running a self hosted ENV, while making the problematic request, run:

    # tail -f /opt/kaltura/log/*.log /opt/kaltura/log/batch/*.log | grep -A 1 -B 1 --color "ERR:\|PHP\|trace\|CRIT\|\[error\]"

and paste the output.

When relevant, provide any screenshots or screen recordings showing the issue you're experiencing.

For general troubleshooting see: https://github.com/kaltura/platform-install-packages/blob/Jupiter-10.13.0/doc/kaltura-packages-faq.md#troubleshooting-help

If you only have a general question rather than a bug report, please close this issue and post at: http://forum.kaltura.org

Thank you in advance,

jessp01 commented 8 years ago

Hello,

First, please run: mysql> select * from delivery_profile\G

and paste the output. Be sure to mask any sensitive info before pasting.

Also, in /opt/kaltura/log/kaltura_api_v3.log, check the queries made before the error: 2015-09-23 19:57:45 [0.000552] [1.25.24.32] [1940345994] [26] [PS2] [myPartnerUtils::enforceDelivery] NOTICE: DELIVERY_METHOD_NOT_ALLOWED partner [101] 2015-09-23 19:57:45 [0.000228] [1.25.24.32] [1940345994] [27] [PS2] [KExternalErrors::dieError] ERR: exception 'Exception' with message 'exiting on error 18 - Delivery method not allowed' in /opt/kaltura/app/infra/log/KalturaLog.php:83 Stack trace:

tan-tan-kanarek commented 8 years ago

I guess that the right log would be kaltura_prod.log and not kaltura_api_v3.log.

vikchallenge commented 8 years ago

Hello Jess,

Here are the output for mysql> select * from delivery_profile\G

*** 1. row *** id: 1 partner_id: 0 created_at: 2015-03-27 18:00:32 updated_at: 2015-03-27 18:00:32 name: Default HTTP Delivery Profile type: 10 system_name: Default_Akamai_HLS_direct description: Default Akamai HLS direct url: http://videocms.wdedemo.net:80 host_name: videocms.wdedemo.net recognizer: NULL tokenizer: NULL status: 0 media_protocols: NULL streamer_type: applehttp is_default: 1 parent_id: 0 custom_data: NULL priority: 0 *** 2. row *** id: 2 partner_id: 0 created_at: 2015-03-27 18:00:33 updated_at: 2015-03-27 18:00:33 name: Default HTTP Delivery Profile type: 14 system_name: Default HTTP Delivery Profile description: Default HTTP Delivery Profile url: http://videocms.wdedemo.net:80 host_name: videocms.wdedemo.net recognizer: NULL tokenizer: NULL status: 0 media_protocols: NULL streamer_type: http is_default: 1 parent_id: 0 custom_data: NULL priority: 0 *** 3. row *** id: 3 partner_id: 0 created_at: 2015-03-27 18:00:33 updated_at: 2015-03-27 18:00:33 name: Default HLS Live Delivery Profile type: 1001 system_name: Default_HLS_Live_Delivery_Profile description: Default HLS Live Delivery Profile url: NULL host_name: NULL recognizer: NULL tokenizer: NULL status: 0 media_protocols: NULL streamer_type: applehttp is_default: 1 parent_id: 0 custom_data: NULL priority: 0 *** 4. row *** id: 301 partner_id: 0 created_at: 2015-03-27 18:00:33 updated_at: 2015-03-27 18:00:33 name: Default MPEG-DASH Live Delivery Profile type: 1003 system_name: Default MPEG-DASH Live Delivery Profile description: Default MPEG-DASH Live Delivery Profile url: NULL host_name: NULL recognizer: NULL tokenizer: NULL status: 0 media_protocols: NULL streamer_type: mpegdash is_default: 1 parent_id: 0 custom_data: NULL priority: 0 *** 5. row *** id: 302 partner_id: 0 created_at: 2015-03-27 18:00:33 updated_at: 2015-03-27 18:00:33 name: Default HD Network Live Delivery Profile type: 1002 system_name: Default_HD_Network_Live_Delivery_Profile description: Default HD Network Live Delivery Profile url: NULL host_name: NULL recognizer: NULL tokenizer: NULL status: 0 media_protocols: NULL streamer_type: hdnetworkmanifest is_default: 1 parent_id: 0 custom_data: NULL priority: 0 *** 6. row *** id: 303 partner_id: 0 created_at: 2015-03-27 18:00:33 updated_at: 2015-03-27 18:00:33 name: Default HDS Live Delivery Profile type: 1002 system_name: Default_HDS_Live_Delivery_Profile description: Default HDS Live Delivery Profile url: NULL host_name: NULL recognizer: NULL tokenizer: NULL status: 0 media_protocols: NULL streamer_type: hds is_default: 1 parent_id: 0 custom_data: NULL priority: 0 *** 7. row *** id: 304 partner_id: 0 created_at: 2015-03-27 18:00:33 updated_at: 2015-03-27 18:00:33 name: Default RTMP Live Delivery Profile type: 1005 system_name: Default_RTMP_Live_Delivery_Profile description: Default RTMP Live Delivery Profile url: NULL host_name: NULL recognizer: NULL tokenizer: NULL status: 0 media_protocols: NULL streamer_type: rtmp is_default: 1 parent_id: 0 custom_data: a:1:{s:12:"enforceRtmpe";s:1:"0";} priority: 0 *** 8. row *** id: 1001 partner_id: 0 created_at: 2015-03-27 18:00:33 updated_at: 2015-03-27 18:00:33 name: Kaltura HLS segmentation type: 61 system_name: Kaltura HLS segmentation description: Kaltura HLS segmentation url: http://videocms.wdedemo.net:88/hls host_name: videocms.wdedemo.net recognizer: NULL tokenizer: NULL status: 0 media_protocols: NULL streamer_type: applehttp is_default: 1 parent_id: 0 custom_data: NULL priority: 0 *** 9. row *** id: 1002 partner_id: 0 created_at: 2015-03-27 18:00:33 updated_at: 2015-03-27 18:00:33 name: Kaltura HDS segmentation type: 63 system_name: Kaltura HDS segmentation description: Kaltura HDS segmentation url: http://videocms.wdedemo.net:88/hds host_name: videocms.wdedemo.net recognizer: NULL tokenizer: NULL status: 0 media_protocols: NULL streamer_type: hdnetworkmanifest is_default: 1 parent_id: 0 custom_data: NULL priority: 0 *** 10. row *** id: 1003 partner_id: 0 created_at: 2015-03-27 18:00:33 updated_at: 2015-03-27 18:00:33 name: Kaltura DASH segmentation type: 68 system_name: Kaltura DASH segmentation description: Kaltura DASH segmentation url: http://videocms.wdedemo.net:88/dash host_name: videocms.wdedemo.net recognizer: NULL tokenizer: NULL status: 0 media_protocols: NULL streamer_type: mpegdash is_default: 1 parent_id: 0 custom_data: NULL priority: 0 *** 11. row *** id: 1004 partner_id: 106 created_at: 2015-04-16 12:24:38 updated_at: 2015-04-24 13:08:17 name: Tata CDN type: 21 system_name: NULL description: NULL url: rtmp://testa.bc-s.cdn.com/cdn/ host_name: testa.bc-s.cdn.com recognizer: NULL tokenizer: XXXXXXXXXXXXXXX status: 1 media_protocols: NULL streamer_type: auto is_default: 1 parent_id: 0 custom_data: a:1:{s:13:"rendererClass";s:21:"kM3U8ManifestRenderer";} priority: 0 *** 12. row *** id: 1005 partner_id: 106 created_at: 2015-04-16 12:24:49 updated_at: 2015-04-16 12:25:09 name: Tata CDN type: 21 system_name: NULL description: NULL url: http://testa.bc-s.cdn.com:1935/content:cdn/test/secure/01/02/0_08eeb0fp_0_b52mvolh_2.mp4?e=0&h=d482992c7fc9eab5ee88907e9b074ee2 host_name: testa.bc-s.cdn.com recognizer: NULL tokenizer: XXXXXXXXXXXXXXX status: 1 media_protocols: NULL streamer_type: auto is_default: 1 parent_id: 0 custom_data: NULL priority: 0 *** 13. row *** id: 1006 partner_id: 106 created_at: 2015-04-16 15:49:17 updated_at: 2015-04-24 13:08:35 name: Tata CDN - HTTP type: 24 system_name: NULL description: NULL url: http://testa.bc-s.cdn.com/test/secure host_name: testa.bc-s.cdn.com recognizer: NULL tokenizer: XXXXXXXXXXXXXXX status: 1 media_protocols: NULL streamer_type: http is_default: 1 parent_id: 0 custom_data: a:1:{s:12:"enforceRtmpe";b:0;} priority: 0 *** 14. row *** id: 1007 partner_id: 106 created_at: 2015-04-16 16:19:41 updated_at: 2015-04-24 13:08:55 name: Tata CDN - HLS type: 21 system_name: NULL description: NULL url: http://testa.bc-s.cdn.com/ host_name: testa.bc-s.cdn.com recognizer: NULL tokenizer:XXXXXXXXXXXXXXX status: 1 media_protocols: NULL streamer_type: hls is_default: 1 parent_id: 0 custom_data: a:1:{s:13:"rendererClass";s:21:"kM3U8ManifestRenderer";} priority: 0 *** 15. row *** id: 1008 partner_id: 106 created_at: 2015-04-16 16:57:50 updated_at: 2015-04-24 13:09:06 name: Tata CDN - RTMP type: 5 system_name: NULL description: NULL url: rtmp://testa.bc-s.cdn.com/cdn/ host_name: testa.bc-s.cdn.com recognizer: NULL tokenizer: XXXXXXXXXXXXXXX status: 1 media_protocols: NULL streamer_type: rtmp is_default: 1 parent_id: 0 custom_data: a:1:{s:12:"enforceRtmpe";b:1;} priority: 0 *** 16. row *** id: 1009 partner_id: 106 created_at: 2015-04-24 13:35:50 updated_at: 2015-04-24 13:35:57 name: Tata CDN - HTTP type: 4 system_name: NULL description: NULL url: http://testa.bc-s.cdn.com/ host_name: testa.bc-s.cdn.com recognizer: NULL tokenizer: NULL status: 0 media_protocols: NULL streamer_type: http is_default: 1 parent_id: 0 custom_data: NULL priority: 0 *** 17. row *** id: 1010 partner_id: 106 created_at: 2015-04-24 16:33:37 updated_at: 2015-04-24 16:34:05 name: Tata CDN - HLS type: 21 system_name: NULL description: NULL url: http://testa.bc-s.cdn.com/ host_name: testa.bc-s.cdn.com recognizer: NULL tokenizer: XXXXXXXXXXXXXXX status: 0 media_protocols: NULL streamer_type: applehttp is_default: 1 parent_id: 0 custom_data: NULL priority: 0 *** 18. row *** id: 1011 partner_id: 101 created_at: 2015-04-24 16:58:23 updated_at: 2015-05-25 13:47:30 name: Tata CDN type: 4 system_name: NULL description: NULL url: http://testa.bc-s.cdn.com/ host_name: testa.bc-s.cdn.com recognizer: NULL tokenizer: NULL status: 0 media_protocols: NULL streamer_type: http is_default: 1 parent_id: 0 custom_data: NULL priority: 0 *** 19. row *** id: 1012 partner_id: 101 created_at: 2015-05-08 16:13:44 updated_at: 2015-05-08 16:56:17 name: Tata CDN - HLS type: 21 system_name: NULL description: NULL url: http://testa.bc-s.cdn.com/ host_name: testa.bc-s.cdn.com recognizer: NULL tokenizer: NULL status: 3 media_protocols: NULL streamer_type: hls is_default: 1 parent_id: 0 custom_data: a:2:{s:13:"rendererClass";s:14:"/playlist.m3u8";s:7:"pattern";s:14:"/playlist.m3u8";} priority: 0 *** 20. row *** id: 1013 partner_id: 101 created_at: 2015-05-08 16:57:05 updated_at: 2015-05-11 17:02:31 name: Tata CDN - HLS type: 21 system_name: NULL description: NULL url: http://testa.bc-s.cdn.com/cdn/_definst_/test/secure/ host_name: testa.bc-s.cdn.com recognizer: NULL tokenizer: NULL status: 2 media_protocols: NULL streamer_type: hls is_default: 1 parent_id: 0 custom_data: a:2:{s:7:"pattern";s:13:"playlist.m3u8";s:13:"rendererClass";s:21:"kM3U8ManifestRenderer";} priority: 0 *** 21. row *** id: 1014 partner_id: 101 created_at: 2015-05-19 18:24:03 updated_at: 2015-05-19 18:43:15 name: Tata CDN - HLS2 type: 21 system_name: NULL description: NULL url: http://*** 1. row *** id: 1 partner_id: 0 created_at: 2015-03-27 18:00:32 updated_at: 2015-03-27 18:00:32 name: Default HTTP Delivery Profile type: 10 system_name: Default_Akamai_HLS_direct description: Default Akamai HLS direct url: http://videocms.wdedemo.net:80 host_name: videocms.wdedemo.net recognizer: NULL tokenizer: NULL status: 0 media_protocols: NULL streamer_type: applehttp is_default: 1 parent_id: 0 custom_data: NULL priority: 0 *** 2. row *** id: 2 partner_id: 0 created_at: 2015-03-27 18:00:33 updated_at: 2015-03-27 18:00:33 name: Default HTTP Delivery Profile type: 14 system_name: Default HTTP Delivery Profile description: Default HTTP Delivery Profile url: http://videocms.wdedemo.net:80 host_name: videocms.wdedemo.net recognizer: NULL tokenizer: NULL status: 0 media_protocols: NULL streamer_type: http is_default: 1 parent_id: 0 custom_data: NULL priority: 0 *** 3. row *** id: 3 partner_id: 0 created_at: 2015-03-27 18:00:33 updated_at: 2015-03-27 18:00:33 name: Default HLS Live Delivery Profile type: 1001 system_name: Default_HLS_Live_Delivery_Profile description: Default HLS Live Delivery Profile url: NULL host_name: NULL recognizer: NULL tokenizer: NULL status: 0 media_protocols: NULL streamer_type: applehttp is_default: 1 parent_id: 0 custom_data: NULL priority: 0 *** 4. row *** id: 301 partner_id: 0 created_at: 2015-03-27 18:00:33 updated_at: 2015-03-27 18:00:33 name: Default MPEG-DASH Live Delivery Profile type: 1003 system_name: Default MPEG-DASH Live Delivery Profile description: Default MPEG-DASH Live Delivery Profile url: NULL host_name: NULL recognizer: NULL tokenizer: NULL status: 0 media_protocols: NULL streamer_type: mpegdash is_default: 1 parent_id: 0 custom_data: NULL priority: 0 *** 5. row *** id: 302 partner_id: 0 created_at: 2015-03-27 18:00:33 updated_at: 2015-03-27 18:00:33 name: Default HD Network Live Delivery Profile type: 1002 system_name: Default_HD_Network_Live_Delivery_Profile description: Default HD Network Live Delivery Profile url: NULL host_name: NULL recognizer: NULL tokenizer: NULL status: 0 media_protocols: NULL streamer_type: hdnetworkmanifest is_default: 1 parent_id: 0 custom_data: NULL priority: 0 *** 6. row *** id: 303 partner_id: 0 created_at: 2015-03-27 18:00:33 updated_at: 2015-03-27 18:00:33 name: Default HDS Live Delivery Profile type: 1002 system_name: Default_HDS_Live_Delivery_Profile description: Default HDS Live Delivery Profile url: NULL host_name: NULL recognizer: NULL tokenizer: NULL status: 0 media_protocols: NULL streamer_type: hds is_default: 1 parent_id: 0 custom_data: NULL priority: 0 *** 7. row *** id: 304 partner_id: 0 created_at: 2015-03-27 18:00:33 updated_at: 2015-03-27 18:00:33 name: Default RTMP Live Delivery Profile type: 1005 system_name: Default_RTMP_Live_Delivery_Profile description: Default RTMP Live Delivery Profile url: NULL host_name: NULL recognizer: NULL tokenizer: NULL status: 0 media_protocols: NULL streamer_type: rtmp is_default: 1 parent_id: 0 custom_data: a:1:{s:12:"enforceRtmpe";s:1:"0";} priority: 0 *** 8. row *** id: 1001 partner_id: 0 created_at: 2015-03-27 18:00:33 updated_at: 2015-03-27 18:00:33 name: Kaltura HLS segmentation type: 61 system_name: Kaltura HLS segmentation description: Kaltura HLS segmentation url: http://videocms.wdedemo.net:88/hls host_name: videocms.wdedemo.net recognizer: NULL tokenizer: NULL status: 0 media_protocols: NULL streamer_type: applehttp is_default: 1 parent_id: 0 custom_data: NULL priority: 0 *** 9. row *** id: 1002 partner_id: 0 created_at: 2015-03-27 18:00:33 updated_at: 2015-03-27 18:00:33 name: Kaltura HDS segmentation type: 63 system_name: Kaltura HDS segmentation description: Kaltura HDS segmentation url: http://videocms.wdedemo.net:88/hds host_name: videocms.wdedemo.net recognizer: NULL tokenizer: NULL status: 0 media_protocols: NULL streamer_type: hdnetworkmanifest is_default: 1 parent_id: 0 custom_data: NULL priority: 0 *** 10. row *** id: 1003 partner_id: 0 created_at: 2015-03-27 18:00:33 updated_at: 2015-03-27 18:00:33 name: Kaltura DASH segmentation type: 68 system_name: Kaltura DASH segmentation description: Kaltura DASH segmentation url: http://videocms.wdedemo.net:88/dash host_name: videocms.wdedemo.net recognizer: NULL tokenizer: NULL status: 0 media_protocols: NULL streamer_type: mpegdash is_default: 1 parent_id: 0 custom_data: NULL priority: 0 *** 11. row *** id: 1004 partner_id: 106 created_at: 2015-04-16 12:24:38 updated_at: 2015-04-24 13:08:17 name: Tata CDN type: 21 system_name: NULL description: NULL url: rtmp://testa.bc-s.cdn.com/cdn/ host_name: testa.bc-s.cdn.com recognizer: NULL tokenizer: XXXXXXXXXXXXXXX status: 1 media_protocols: NULL streamer_type: auto is_default: 1 parent_id: 0 custom_data: a:1:{s:13:"rendererClass";s:21:"kM3U8ManifestRenderer";} priority: 0 *** 12. row *** id: 1005 partner_id: 106 created_at: 2015-04-16 12:24:49 updated_at: 2015-04-16 12:25:09 name: Tata CDN type: 21 system_name: NULL description: NULL url: http://testa.bc-s.cdn.com:1935/content:cdn/test/secure/01/02/0_08eeb0fp_0_b52mvolh_2.mp4?e=0&h=d482992c7fc9eab5ee88907e9b074ee2 host_name: testa.bc-s.cdn.com recognizer: NULL tokenizer: XXXXXXXXXXXXXXX status: 1 media_protocols: NULL streamer_type: auto is_default: 1 parent_id: 0 custom_data: NULL priority: 0 *** 13. row *** id: 1006 partner_id: 106 created_at: 2015-04-16 15:49:17 updated_at: 2015-04-24 13:08:35 name: Tata CDN - HTTP type: 24 system_name: NULL description: NULL url: http://testa.bc-s.cdn.com/vodeocms.wdedemo.com/secure host_name: testa.bc-s.cdn.com recognizer: NULL tokenizer:XXXXXXXXXXXXXXX status: 1 media_protocols: NULL streamer_type: http is_default: 1 parent_id: 0 custom_data: a:1:{s:12:"enforceRtmpe";b:0;} priority: 0 *** 14. row *** id: 1007 partner_id: 106 created_at: 2015-04-16 16:19:41 updated_at: 2015-04-24 13:08:55 name: Tata CDN - HLS type: 21 system_name: NULL description: NULL url: http://testa.bc-s.cdn.com/ host_name: testa.bc-s.cdn.com recognizer: NULL tokenizer:XXXXXXXXXXXXXXX status: 1 media_protocols: NULL streamer_type: hls is_default: 1 parent_id: 0 custom_data: a:1:{s:13:"rendererClass";s:21:"kM3U8ManifestRenderer";} priority: 0 *** 15. row *** id: 1008 partner_id: 106 created_at: 2015-04-16 16:57:50 updated_at: 2015-04-24 13:09:06 name: Tata CDN - RTMP type: 5 system_name: NULL description: NULL url: rtmp://testa.bc-s.cdn.com/cdn/ host_name: testa.bc-s.cdn.com recognizer: NULL tokenizer: XXXXXXXXXXXXXXX status: 1 media_protocols: NULL streamer_type: rtmp is_default: 1 parent_id: 0 custom_data: a:1:{s:12:"enforceRtmpe";b:1;} priority: 0 *** 16. row *** id: 1009 partner_id: 106 created_at: 2015-04-24 13:35:50 updated_at: 2015-04-24 13:35:57 name: Tata CDN - HTTP type: 4 system_name: NULL description: NULL url: http://testa.bc-s.cdn.com/ host_name: testa.bc-s.cdn.com recognizer: NULL tokenizer: NULL status: 0 media_protocols: NULL streamer_type: http is_default: 1 parent_id: 0 custom_data: NULL priority: 0 *** 17. row *** id: 1010 partner_id: 106 created_at: 2015-04-24 16:33:37 updated_at: 2015-04-24 16:34:05 name: Tata CDN - HLS type: 21 system_name: NULL description: NULL url: http://testa.bc-s.cdn.com/ host_name: testa.bc-s.cdn.com recognizer: NULL tokenizer: XXXXXXXXXXXXXXX status: 0 media_protocols: NULL streamer_type: applehttp is_default: 1 parent_id: 0 custom_data: NULL priority: 0 *** 18. row *** id: 1011 partner_id: 101 created_at: 2015-04-24 16:58:23 updated_at: 2015-05-25 13:47:30 name: Tata CDN type: 4 system_name: NULL description: NULL url: http://testa.bc-s.cdn.com/ host_name: testa.bc-s.cdn.com recognizer: NULL tokenizer: NULL status: 0 media_protocols: NULL streamer_type: http is_default: 1 parent_id: 0 custom_data: NULL priority: 0 ***** 19. row id: 1012 partner_id: 101 created_at: 2015-05-08 16:13:44 updated_at: 2015-05-08 16:56:17 name: Tata CDN - HLS type: 21 system_name: NULL

description: NULL

And error log of /opt/kaltura/log/kaltura_api_v3.log

2015-09-30 11:48:17 [0.004752] [78.57.7.18] [1604700474] [5] [API] [KalturaPDO->_construct] DEBUG: conn took - 0.0013160705566406 seconds to mysql:host=172.31.28.139;port=3306;dbname=kaltura; 2015-09-30 11:48:17 [0.000218] [78.57.7.18] [1604700474] [6] [API] [Propel::initConnection] NOTICE: total conn took 0.001575231552124 mysql:host=172.31.28.139;port=3306;dbname=kaltura; 2015-09-30 11:48:17 [0.000544] [78.57.7.18] [1604700474] [7] [API] [KalturaStatement->execute] DEBUG: /* videocms.wdedemo.com[1604700474][propel] / SELECT kuser.ID, kuser.LOGIN_DATA_ID, kuser.IS_ADMIN, kuser.SCREEN_NAME, kuser.FULL_NAME, kuser.FIRST_NAME, kuser.LAST_NAME, kuser.EMAIL, kuser.SHA1_PASSWORD, kuser.SALT, kuser.DATE_OF_BIRTH, kuser.COUNTRY, kuser.STATE, kuser.CITY, kuser.ZIP, kuser.URL_LIST, kuser.PICTURE, kuser.ICON, kuser.ABOUT_ME, kuser.TAGS, kuser.TAGLINE, kuser.NETWORK_HIGHSCHOOL, kuser.NETWORK_COLLEGE, kuser.NETWORK_OTHER, kuser.MOBILE_NUM, kuser.MATURE_CONTENT, kuser.GENDER, kuser.REGISTRATION_IP, kuser.REGISTRATION_COOKIE, kuser.IM_LIST, kuser.VIEWS, kuser.FANS, kuser.ENTRIES, kuser.STORAGE_SIZE, kuser.PRODUCED_KSHOWS, kuser.STATUS, kuser.CREATED_AT, kuser.UPDATED_AT, kuser.PARTNER_ID, kuser.DISPLAY_IN_SEARCH, kuser.PARTNER_DATA, kuser.PUSER_ID, kuser.ADMIN_TAGS, kuser.INDEXED_PARTNER_DATA_INT, kuser.INDEXED_PARTNER_DATA_STRING, kuser.CUSTOM_DATA, kuser.TYPE FROM kuser WHERE kuser.PARTNER_ID='101' AND kuser.PUSER_ID='0' AND kuser.STATUS<>'2' ORDER BY kuser.UPDATEDAT DESC LIMIT 1 2015-09-30 11:48:17 [0.001006] [78.57.7.18] [1604700474] [8] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00086593627929688 seconds 2015-09-30 11:48:17 [0.002011] [78.57.7.18] [1604700474] [9] [API] [KalturaStatement->execute] DEBUG: / videocms.wdedemo.com[1604700474][propel] _/ SELECT permission.ID, permission.TYPE, permission.NAME, permission.FRIENDLY_NAME, permission.DESCRIPTION, permission.PARTNER_ID, permission.STATUS, permission.DEPENDS_ON_PERMISSION_NAMES, permission.TAGS, permission.CREATED_AT, permission.UPDATED_AT, permission.CUSTOM_DATA FROM permission WHERE permission.PARTNER_ID IN ('101','0') AND permission.NAME='FEATURE_END_USERREPORTS' ORDER BY permission.STATUS ASC LIMIT 1 2015-09-30 11:48:17 [0.000665] [78.57.7.18] [1604700474] [10] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00053000450134277 seconds 2015-09-30 11:48:17 [0.000828] [78.57.7.18] [1604700474] [11] [API] [KalturaStatement->execute] DEBUG: / videocms.wdedemo.com[1604700474][propel] _/ SELECT kuser.ID, kuser.LOGIN_DATA_ID, kuser.IS_ADMIN, kuser.SCREEN_NAME, kuser.FULL_NAME, kuser.FIRST_NAME, kuser.LAST_NAME, kuser.EMAIL, kuser.SHA1_PASSWORD, kuser.SALT, kuser.DATE_OF_BIRTH, kuser.COUNTRY, kuser.STATE, kuser.CITY, kuser.ZIP, kuser.URL_LIST, kuser.PICTURE, kuser.ICON, kuser.ABOUT_ME, kuser.TAGS, kuser.TAGLINE, kuser.NETWORK_HIGHSCHOOL, kuser.NETWORK_COLLEGE, kuser.NETWORK_OTHER, kuser.MOBILE_NUM, kuser.MATURE_CONTENT, kuser.GENDER, kuser.REGISTRATION_IP, kuser.REGISTRATION_COOKIE, kuser.IM_LIST, kuser.VIEWS, kuser.FANS, kuser.ENTRIES, kuser.STORAGE_SIZE, kuser.PRODUCED_KSHOWS, kuser.STATUS, kuser.CREATED_AT, kuser.UPDATED_AT, kuser.PARTNER_ID, kuser.DISPLAY_IN_SEARCH, kuser.PARTNER_DATA, kuser.PUSER_ID, kuser.ADMIN_TAGS, kuser.INDEXED_PARTNER_DATA_INT, kuser.INDEXED_PARTNER_DATA_STRING, kuser.CUSTOM_DATA, kuser.TYPE FROM kuser WHERE kuser.PARTNER_ID='101' AND kuser.PUSERID='0' AND kuser.STATUS<>'2' LIMIT 1 2015-09-30 11:48:17 [0.000749] [78.57.7.18] [1604700474] [12] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00059914588928223 seconds 2015-09-30 11:48:17 [0.000584] [78.57.7.18] [1604700474] [13] [API] [KalturaStatement->execute] DEBUG: / videocms.wdedemo.com[1604700474][propel] _/ SELECT partner.ID, partner.PARTNER_NAME, partner.PARTNER_ALIAS, partner.URL1, partner.URL2, partner.SECRET, partner.ADMIN_SECRET, partner.MAX_NUMBER_OF_HITS_PER_DAY, partner.APPEAR_IN_SEARCH, partner.DEBUG_LEVEL, partner.CREATED_AT, partner.UPDATED_AT, partner.ANONYMOUS_KUSER_ID, partner.KS_MAX_EXPIRY_IN_SECONDS, partner.CREATE_USER_ON_DEMAND, partner.PREFIX, partner.ADMIN_NAME, partner.ADMIN_EMAIL, partner.DESCRIPTION, partner.COMMERCIAL_USE, partner.MODERATE_CONTENT, partner.NOTIFY, partner.CUSTOM_DATA, partner.SERVICE_CONFIG_ID, partner.STATUS, partner.CONTENT_CATEGORIES, partner.TYPE, partner.PHONE, partner.DESCRIBE_YOURSELF, partner.ADULT_CONTENT, partner.PARTNER_PACKAGE, partner.USAGE_PERCENT, partner.STORAGE_USAGE, partner.EIGHTY_PERCENT_WARNING, partner.USAGE_LIMIT_WARNING, partner.MONITOR_USAGE, partner.PRIORITY_GROUP_ID, partner.PARTNER_GROUP_TYPE, partner.PARTNER_PARENT_ID, partner.KMCVERSION FROM partner WHERE partner.ID='101' 2015-09-30 11:48:17 [0.000720] [78.57.7.18] [1604700474] [14] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.0005791187286377 seconds 2015-09-30 11:48:17 [0.000759] [78.57.7.18] [1604700474] [15] [API] [KalturaStatement->execute] DEBUG: / videocms.wdedemo.com[1604700474][propel] _/ SELECT kuser_to_user_role.ID, kuser_to_user_role.KUSER_ID, kuser_to_user_role.USER_ROLE_ID, kuser_to_user_role.CREATED_AT, kuser_to_user_role.UPDATED_AT FROM kuser_to_user_role WHERE kuser_to_user_role.KUSER_ID='11' 2015-09-30 11:48:17 [0.000635] [78.57.7.18] [1604700474] [16] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00051784515380859 seconds 2015-09-30 11:48:17 [0.000586] [78.57.7.18] [1604700474] [17] [API] [UserRolePeer::getIdByStrId] DEBUG: UserRole str_id [WIDGET_SESSION_ROLE] mapped to id [6] - fetched from cache 2015-09-30 11:48:17 [0.000345] [78.57.7.18] [1604700474] [18] [API] [kPermissionManager::getFromCache] DEBUG: Found a cache value for key [role_6_partner_101_internal1] map hash [123cbda7723f67061ee47797652400ad] in layer [apcSerialized] 2015-09-30 11:48:17 [0.000573] [78.57.7.18] [1604700474] [19] [API] [KalturaStatement->execute] DEBUG: / videocms.wdedemo.com[1604700474][propel] */ SELECT permission.ID, permission.TYPE, permission.NAME, permission.FRIENDLY_NAME, permission.DESCRIPTION, permission.PARTNER_ID, permission.STATUS, permission.DEPENDS_ON_PERMISSION_NAMES, permission.TAGS, permission.CREATED_AT, permission.UPDATED_AT, permission.CUSTOM_DATA FROM permission WHERE permission.PARTNER_ID IN ('101','0') AND permission.NAME='FEATURE_ENTITLEMENT' ORDER BY permission.STATUS ASC LIMIT 1 2015-09-30 11:48:17 [0.000680] [78.57.7.18] [1604700474] [20] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.0005500316619873 seconds 2015-09-30 11:48:17 [0.000224] [78.57.7.18] [1604700474] [21] [API] [KalturaActionReflector->initService] DEBUG: Create or retrieve instance of action class [StatsService] 2015-09-30 11:48:17 [0.000279] [78.57.7.18] [1604700474] [22] [API] [KalturaDispatcher->dispatch] DEBUG: Invoke start 2015-09-30 11:48:17 [0.000170] [78.57.7.18] [1604700474] [23] [API] [KalturaDispatcher->dispatch] DEBUG: Invoke took - 0.0001680850982666 seconds 2015-09-30 11:48:17 [0.000110] [78.57.7.18] [1604700474] [24] [API] [KalturaDispatcher->dispatch] DEBUG: Dispatch took - 0.017473936080933 seconds, memory: 4194304 2015-09-30 11:48:17 [0.000158] [78.57.7.18] [1604700474] [25] [API] [KalturaFrontController->serializeResponse] DEBUG: Serialize start 2015-09-30 11:48:17 [0.000126] [78.57.7.18] [1604700474] [26] [API] [KalturaFrontController->serializeResponse] DEBUG: Serialize took - 0.00012111663818359 2015-09-30 11:48:17 [0.000119] [78.57.7.18] [1604700474] [27] [API] [global] INFO: API-end [0.021101951599121] 2015-09-30 11:48:17 [0.000096] [78.57.7.18] [1604700474] [28] [API] [global] DEBUG: <------------------------------------- api_v3 ------------------------------------- 2015-09-30 11:48:24 [0.002485] [127.0.0.1] [1680204925] [1] [API] [global] DEBUG: >------------------------------------- api_v3 ------------------------------------- 2015-09-30 11:48:24 [0.000140] [127.0.0.1] [1680204925] [2] [API] [global] INFO: API-start pid:3658 2015-09-30 11:48:24 [0.000449] [127.0.0.1] [1680204925] [3] [API] [KalturaFrontController->run] DEBUG: Params [Array ( [format] => 3 [ignoreNull] => 1 [clientTag] => batch: videocms.wdedemo.com KAsyncDbCleanup index: 0 sessionId: 1964021367 [apiVersion] => 3.2.0 [partnerId] => -1 [ks] => MTQ4OGI4NzY4ODhhNjY2ZGNhNDAzNmZhYWZlZmE0MjU4NDdmMzJlNHwtMTs7MTQ0NjE4NTkwNDsyOzE0NDM1OTM5MDQuMTQ0O2JhdGNoVXNlcjtkaXNhYmxlZW50aXRsZW1lbnQ7LTE7 [kalsig] => 80a5dc7d3dbb116063207b444959a029 [service] => batch [action] => cleanExclusiveJobs ) ] 2015-09-30 11:48:24 [0.001076] [127.0.0.1] [1680204925] [4] [API] [KalturaDispatcher->dispatch] DEBUG: Dispatching service [batch], action [cleanexclusivejobs], reqIndex [1] with params Array (

)

And output for kaltura_prod.log

2015-09-30 11:52:55 [0.000770] [78.57.7.18] [1764715191] [17] [PS2] [KalturaStatement->execute] DEBUG: Sql took - 0.00063204765319824 seconds 2015-09-30 11:52:55 [0.001412] [78.57.7.18] [1764715191] [18] [PS2] [KalturaStatement->execute] DEBUG: /* videocms.wdedemo.com[1764715191][propel] _/ SELECT partner.ID, partner.PARTNER_NAME, partner.PARTNER_ALIAS, partner.URL1, partner.URL2, partner.SECRET, partner.ADMIN_SECRET, partner.MAX_NUMBER_OF_HITS_PER_DAY, partner.APPEAR_IN_SEARCH, partner.DEBUG_LEVEL, partner.CREATED_AT, partner.UPDATED_AT, partner.ANONYMOUS_KUSER_ID, partner.KS_MAX_EXPIRY_IN_SECONDS, partner.CREATE_USER_ON_DEMAND, partner.PREFIX, partner.ADMIN_NAME, partner.ADMIN_EMAIL, partner.DESCRIPTION, partner.COMMERCIAL_USE, partner.MODERATE_CONTENT, partner.NOTIFY, partner.CUSTOM_DATA, partner.SERVICE_CONFIG_ID, partner.STATUS, partner.CONTENT_CATEGORIES, partner.TYPE, partner.PHONE, partner.DESCRIBE_YOURSELF, partner.ADULT_CONTENT, partner.PARTNER_PACKAGE, partner.USAGE_PERCENT, partner.STORAGE_USAGE, partner.EIGHTY_PERCENT_WARNING, partner.USAGE_LIMIT_WARNING, partner.MONITOR_USAGE, partner.PRIORITY_GROUP_ID, partner.PARTNER_GROUP_TYPE, partner.PARTNER_PARENT_ID, partner.KMCVERSION FROM partner WHERE partner.ID IS NULL 2015-09-30 11:52:55 [0.000660] [78.57.7.18] [1764715191] [19] [PS2] [KalturaStatement->execute] DEBUG: Sql took - 0.00052309036254883 seconds 2015-09-30 11:52:55 [0.000471] [78.57.7.18] [1764715191] [20] [PS2] [KalturaStatement->execute] DEBUG: / videocms.wdedemo.com[1764715191][propel] _/ SELECT partner.ID, partner.PARTNER_NAME, partner.PARTNER_ALIAS, partner.URL1, partner.URL2, partner.SECRET, partner.ADMIN_SECRET, partner.MAX_NUMBER_OF_HITS_PER_DAY, partner.APPEAR_IN_SEARCH, partner.DEBUG_LEVEL, partner.CREATED_AT, partner.UPDATED_AT, partner.ANONYMOUS_KUSER_ID, partner.KS_MAX_EXPIRY_IN_SECONDS, partner.CREATE_USER_ON_DEMAND, partner.PREFIX, partner.ADMIN_NAME, partner.ADMIN_EMAIL, partner.DESCRIPTION, partner.COMMERCIAL_USE, partner.MODERATE_CONTENT, partner.NOTIFY, partner.CUSTOM_DATA, partner.SERVICE_CONFIG_ID, partner.STATUS, partner.CONTENT_CATEGORIES, partner.TYPE, partner.PHONE, partner.DESCRIBE_YOURSELF, partner.ADULT_CONTENT, partner.PARTNER_PACKAGE, partner.USAGE_PERCENT, partner.STORAGE_USAGE, partner.EIGHTY_PERCENT_WARNING, partner.USAGE_LIMIT_WARNING, partner.MONITOR_USAGE, partner.PRIORITY_GROUP_ID, partner.PARTNER_GROUP_TYPE, partner.PARTNER_PARENT_ID, partner.KMCVERSION FROM partner WHERE partner.ID='101' 2015-09-30 11:52:55 [0.000765] [78.57.7.18] [1764715191] [21] [PS2] [KalturaStatement->execute] DEBUG: Sql took - 0.00062179565429688 seconds 2015-09-30 11:52:55 [0.001236] [78.57.7.18] [1764715191] [22] [PS2] [KalturaStatement->execute] DEBUG: / videocms.wdedemo.com[1764715191][propel] _/ SELECT access_control.ID, access_control.PARTNER_ID, access_control.NAME, access_control.SYSTEM_NAME, access_control.DESCRIPTION, access_control.CREATED_AT, access_control.UPDATED_AT, access_control.DELETED_AT, access_control.SITE_RESTRICT_TYPE, access_control.SITE_RESTRICT_LIST, access_control.COUNTRY_RESTRICT_TYPE, access_control.COUNTRY_RESTRICT_LIST, access_control.KS_RESTRICT_PRIVILEGE, access_control.PRV_RESTRICT_PRIVILEGE, access_control.PRV_RESTRICT_LENGTH, access_control.KDIR_RESTRICT_TYPE, access_control.CUSTOM_DATA, access_control.RULES FROM access_control WHERE access_control.ID='2' AND access_control.DELETEDAT IS NULL 2015-09-30 11:52:55 [0.000644] [78.57.7.18] [1764715191] [23] [PS2] [KalturaStatement->execute] DEBUG: Sql took - 0.00050902366638184 seconds 2015-09-30 11:52:55 [0.001195] [78.57.7.18] [1764715191] [24] [PS2] [KalturaStatement->execute] DEBUG: / videocms.wdedemo.com[1764715191][propel] */ SELECT delivery_profile.ID, delivery_profile.TYPE, delivery_profile.CREATED_AT, delivery_profile.UPDATED_AT, delivery_profile.PARTNER_ID, delivery_profile.NAME, delivery_profile.SYSTEM_NAME, delivery_profile.DESCRIPTION, delivery_profile.URL, delivery_profile.HOST_NAME, delivery_profile.IS_DEFAULT, delivery_profile.PARENT_ID, delivery_profile.RECOGNIZER, delivery_profile.TOKENIZER, delivery_profile.STATUS, delivery_profile.STREAMER_TYPE, delivery_profile.MEDIA_PROTOCOLS, delivery_profile.CUSTOM_DATA, delivery_profile.PRIORITY FROM delivery_profile WHERE delivery_profile.ID IN ('1011','2') AND delivery_profile.STATUS IN ('0','3') 2015-09-30 11:52:55 [0.000692] [78.57.7.18] [1764715191] [25] [PS2] [KalturaStatement->execute] DEBUG: Sql took - 0.00056099891662598 seconds 2015-09-30 11:52:55 [0.000656] [78.57.7.18] [1764715191] [26] [PS2] [myPartnerUtils::enforceDelivery] NOTICE: DELIVERY_METHOD_NOT_ALLOWED partner [101] 2015-09-30 11:52:55 [0.000240] [78.57.7.18] [1764715191] [27] [PS2] [KExternalErrors::dieError] ERR: exception 'Exception' with message 'exiting on error 18 - Delivery method not allowed' in /opt/kaltura/app/infra/log/KalturaLog.php:83 Stack trace:

please do help, we are waiting for your immediate response...........

erankor commented 8 years ago

Looks like you have 'enforce delivery' enabled on the partner, while the delivery profiles do not have a recognizer. Easiest fix would be to disable 'enforce delivery', you can do it using the partner configuration page in the admin console

vikchallenge commented 8 years ago

Hello erankor,

You have solved our issue ...its working fine now.

Thank you :)

kaltura / server

Media not found, exiting on error 18 - Delivery method not allowed #3244

description: NULL

)