Deactivate Identity

[dmitrygashnikov]

Hello! After installing identity server expiriensed some troubles with deactivating users, server working behind proxy, its registering users and etc. But when someone trying to deactivate himself or admin try to do this - some errors occures, here is homeserver trace of this error:

2018-10-11 12:35:02,988 - synapse.access.http.8008 - 92 - INFO - POST-1808433 - ::ffff:someotherip - 8008 - Received request: POST /_matrix/client/r0/admin/deactivate/@user:riot.riot.ru?access_token=<redacted>
2018-10-11 12:35:02,991 - synapse.storage.txn - 234 - DEBUG - POST-1808433 - [TXN START] {is_server_admin-544ec8}
2018-10-11 12:35:02,991 - synapse.storage.SQL - 100 - DEBUG - POST-1808433 - [SQL] {is_server_admin-544ec8} SELECT admin FROM users WHERE name = ?
2018-10-11 12:35:02,992 - synapse.storage.SQL - 107 - DEBUG - POST-1808433 - [SQL values] {is_server_admin-544ec8} [u'@admin:riot.riot.ru']
2018-10-11 12:35:02,993 - synapse.storage.SQL - 124 - DEBUG - POST-1808433 - [SQL time] {is_server_admin-544ec8} 0.000279 sec
2018-10-11 12:35:02,993 - synapse.storage.txn - 291 - DEBUG - POST-1808433 - [TXN END] {is_server_admin-544ec8} 0.002063 sec
2018-10-11 12:35:02,997 - synapse.storage.txn - 234 - DEBUG - POST-1808433 - [TXN START] {user_get_threepids-544ec9}
2018-10-11 12:35:02,997 - synapse.storage.SQL - 100 - DEBUG - POST-1808433 - [SQL] {user_get_threepids-544ec9} SELECT medium, address, validated_at, added_at FROM user_threepids WHERE user_id = ?
2018-10-11 12:35:02,998 - synapse.storage.SQL - 107 - DEBUG - POST-1808433 - [SQL values] {user_get_threepids-544ec9} [u'@user:riot.riot.ru']
2018-10-11 12:35:02,998 - synapse.storage.SQL - 124 - DEBUG - POST-1808433 - [SQL time] {user_get_threepids-544ec9} 0.000099 sec
2018-10-11 12:35:02,998 - synapse.storage.txn - 291 - DEBUG - POST-1808433 - [TXN END] {user_get_threepids-544ec9} 0.001407 sec
2018-10-11 12:35:03,002 - synapse.handlers.identity - 150 - DEBUG - POST-1808433 - unbinding threepid {'medium': u'email', 'address': u'user@gmail.com'} from @user:riot.riot.ru
2018-10-11 12:35:03,003 - synapse.http.client - 171 - DEBUG - POST-1808433 - HTTP POST {"mxid":"@user:riot.riot.ru","threepid":{"address":"someuser@gmail.com","medium":"email"}} -> https://someip/_matrix/identity/api/v1/3pid/unbind
2018-10-11 12:35:03,003 - synapse.http.client - 94 - INFO - POST-1808433 - Sending request POST https://someip/_matrix/identity/api/v1/3pid/unbind
2018-10-11 12:35:03,026 - twisted - 131 - INFO -  - Starting factory _HTTP11ClientFactory(<function quiescentCallback at 0x7f87da402050>, <twisted.internet.endpoints._WrapperEndpoint object at 0x7f87de15cfd0>)
2018-10-11 12:35:03,027 - twisted - 131 - INFO -  - Stopping factory _HTTP11ClientFactory(<function quiescentCallback at 0x7f87da402050>, <twisted.internet.endpoints._WrapperEndpoint object at 0x7f87de15cfd0>)
2018-10-11 12:35:03,326 - synapse.http.client - 116 - INFO - POST-1808433 - Error sending request to  POST https://someip/_matrix/identity/api/v1/3pid/unbind: ConnectionRefusedError Connection refused
2018-10-11 12:35:03,327 - synapse.handlers.deactivate_account - 74 - ERROR - POST-1808433 - Failed to remove threepid from ID server
Traceback (most recent call last):
  File "/home/riotadmin/.synapse/lib/python2.7/site-packages/synapse/handlers/deactivate_account.py", line 69, in deactivate_account
    'address': threepid['address'],
ConnectionRefusedError: Connection was refused by other side: 111: Connection refused.
2018-10-11 12:35:03,328 - synapse.http.server - 83 - INFO - POST-1808433 - <SynapseRequest at 0x7f8802652dd0 method='POST' uri='/_matrix/client/r0/admin/deactivate/@user:riot.riot.ru?access_token=<redacted>' clientproto='HTTP/1.0' site=8008> SynapseError: 400 - Failed to remove threepid from ID server 

All ports are opend and still i geting this error, what can cause it? PS sorry for my poor ENG. ><

[maxidorius]

synapse implements unilateraly a process which is not compatible with The Specification or other implementations. We have tried to warn them it would break systems but to no avail and the code still made it into releases.

Feedback provided 5 months ago and we are still waiting for them to handle it and fix their software. You'll need to speak with them as this is not an issue with mxisd but with synapse.

[maxidorius]

related synapse issue for tracking