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kasmtech / workspaces-issues

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Webcam and Microphone doesn't work till we refresh the browser #528

Open Shab-sam opened 8 months ago

Shab-sam commented 8 months ago

Webcam and Microphone doesn't work till we refresh the browser.

Once we refresh the browser it will work for sometime and then same issue.

Existing Resources

Describe the bug A clear and concise description of what the bug is.

To Reproduce Steps to reproduce the behavior:

  1. Go to '...'
  2. Click on '....'
  3. Scroll down to '....'
  4. See error

Expected behavior A clear and concise description of what you expected to happen.

Screenshots If applicable, add screenshots to help explain your problem.

Workspaces Version e.g Version 1.12

Workspaces Installation Method e.g Single Server, Multi-Server, TrueNAS, linuxserver.io, terraform, ansible

Client Browser (please complete the following information):

Workspace Server Information (please provide the output of the following commands):

Additional context Add any other context about the problem here.

j-travis commented 8 months ago

Please enter all of the requested information. Without it , we have no information to go on with respect to reproducing your issue , so that we can understand it and fix it

Shab-sam commented 8 months ago

We have 30 licenses of Kasm web isolation. Everyone uses google meet to communicate with our clients.

Issue: When the users logins to the kasm web browser they will enable the Microphone and webcam via the control panel and it works fine with out any issue later after 20 minutes of time when they try to start another meeting webcam and microphone will be disabled automatically from the Kasm panel after which the only option left was to delete the session and login again which is frustrating as they have immediate call with our customers or management team.

Workspaces Version

1.15.0

Workspaces Installation Method

Single Server

Client Browser (please complete the following information):

OS: Centso 7.9 and Rocky 9 Browser: chrome, Firefox] Version : Firefox:123.0.1 and chrome: 117.0.5938.88

Workspace Server Information (please provide the output of the following commands):

uname -a:

Linux KASAM 6.2.0-26-generic #26~22.04.1-Ubuntu SMP PREEMPT_DYNAMIC Thu Jul 13 16:27:29 UTC 2 x86_64 x86_64 x86_64 GNU/Linux

cat /etc/os-release: PRETTY_NAME="Ubuntu 22.04.4 LTS" NAME="Ubuntu" VERSION_ID="22.04" VERSION="22.04.4 LTS (Jammy Jellyfish)" VERSION_CODENAME=jammy ID=ubuntu ID_LIKE=debian HOME_URL="https://www.ubuntu.com/" SUPPORT_URL="https://help.ubuntu.com/" BUG_REPORT_URL="https://bugs.launchpad.net/ubuntu/" PRIVACY_POLICY_URL="https://www.ubuntu.com/legal/terms-and-policies/privacy-policy" UBUNTU_CODENAME=jammy

sudo docker info:Client: Docker Engine - Community Version: 25.0.3 Context: default Debug Mode: false Plugins: buildx: Docker Buildx (Docker Inc.) Version: v0.12.1 Path: /usr/libexec/docker/cli-plugins/docker-buildx compose: Docker Compose (Docker Inc.) Version: v2.5.0 Path: /usr/local/lib/docker/cli-plugins/docker-compose

Server: Containers: 17 Running: 17 Paused: 0 Stopped: 0 Images: 12 Server Version: 25.0.3 Storage Driver: overlay2 Backing Filesystem: extfs Supports d_type: true Using metacopy: false Native Overlay Diff: true userxattr: false Logging Driver: json-file Cgroup Driver: systemd Cgroup Version: 2 Plugins: Volume: local Network: bridge host ipvlan macvlan null overlay Log: awslogs fluentd gcplogs gelf journald json-file local splunk syslog Swarm: inactive Runtimes: runc io.containerd.runc.v2 Default Runtime: runc Init Binary: docker-init containerd version: ae07eda36dd25f8a1b98dfbf587313b99c0190bb runc version: v1.1.12-0-g51d5e94 init version: de40ad0 Security Options: apparmor seccomp Profile: builtin cgroupns Kernel Version: 6.2.0-26-generic Operating System: Ubuntu 22.04.4 LTS OSType: linux Architecture: x86_64 CPUs: 48 Total Memory: 125.8GiB Name: KASAM ID: 00413292-27b3-4c2a-bc3c-05c53d779265 Docker Root Dir: /var/lib/docker Debug Mode: false Experimental: false Insecure Registries: 127.0.0.0/8 Live Restore Enabled: false

sudo docker ps | grep kasm:

8d784594818d kasmweb/chrome:1.15.0 "/dockerstartup/kasm…" 3 minutes ago Up 3 minutes 4901/tcp, 5901/tcp, 6901/tcp s.kamathaa-m_7155acde 23676de93181 kasmweb/chrome:1.15.0 "/dockerstartup/kasm…" 11 minutes ago Up 11 minutes 4901/tcp, 5901/tcp, 6901/tcp s.ghateaa-mu_6d920f13 d8a5f23ddbae kasmweb/chrome:1.15.0 "/dockerstartup/kasm…" 11 minutes ago Up 11 minutes 4901/tcp, 5901/tcp, 6901/tcp r.singhaa-mu_38ba8726 89f375288880 kasmweb/chrome:1.15.0 "/dockerstartup/kasm…" 19 minutes ago Up 19 minutes 4901/tcp, 5901/tcp, 6901/tcp a.aaryaaa-mu_99ef39f6 b48f44cf6864 kasmweb/chrome:1.15.0 "/dockerstartup/kasm…" 25 minutes ago Up 25 minutes 4901/tcp, 5901/tcp, 6901/tcp r.nikaleaa-m_175c4b29 1cdb47998b70 kasmweb/chrome:1.15.0 "/dockerstartup/kasm…" 28 minutes ago Up 28 minutes 4901/tcp, 5901/tcp, 6901/tcp y.mosamkaraa_7515d01b 28ff1b90921c kasmweb/chrome:1.15.0 "/dockerstartup/kasm…" 30 minutes ago Up 30 minutes 4901/tcp, 5901/tcp, 6901/tcp s.pandeyaa-m_35624581 6458c5fa1735 kasmweb/chrome:1.15.0 "/dockerstartup/kasm…" 31 minutes ago Up 31 minutes 4901/tcp, 5901/tcp, 6901/tcp a.jainaa-mum_ac5af1ec 53bfa8d811ca kasmweb/chrome:1.15.0 "/dockerstartup/kasm…" About an hour ago Up About an hour 4901/tcp, 5901/tcp, 6901/tcp c.parbhaneaa_63a15159 75ae38914629 kasmweb/nginx:1.25.3 "/docker-entrypoint.…" 2 weeks ago Up 2 weeks 80/tcp, 0.0.0.0:443->443/tcp, :::443->443/tcp kasm_proxy 837d5c5a2f3b kasmweb/agent:1.15.0 "/bin/sh -c '/usr/bi…" 2 weeks ago Up 2 weeks (healthy) 4444/tcp kasm_agent b51a5420e58d kasmweb/share:1.15.0 "/bin/sh -c '/usr/bi…" 2 weeks ago Up 2 weeks (healthy) 8182/tcp kasm_share 5ddc5a6129c4 redis:5-alpine "docker-entrypoint.s…" 2 weeks ago Up 2 weeks 6379/tcp kasm_redis 1c7b8d60d95b kasmweb/api:1.15.0 "/bin/sh -c '/usr/bi…" 2 weeks ago Up 2 weeks (healthy) 8080/tcp kasm_api ee4fb533345b kasmweb/manager:1.15.0 "/bin/sh -c '/usr/bi…" 2 weeks ago Up 2 weeks (healthy) 8181/tcp kasm_manager 4d6c07290b01 kasmweb/kasm-guac:1.15.0 "/dockerentrypoint.sh" 2 weeks ago Up 2 weeks (healthy) kasm_guac d66bdaa27a8f postgres:12-alpine "docker-entrypoint.s…" 2 weeks ago Up 2 weeks (healthy) 5432/tcp kasm_db