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katalon-studio / katalon-testops

Manage automation results, like you test it manually
https://www.katalon.com/testops/
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[Bug] Unfound error of unable to run scripts due to expired Katalon License #162

Open nabilahzulkifli opened 3 years ago

nabilahzulkifli commented 3 years ago

Steps to Reproduce:

  1. Go to Test Planning > Test Run Types > select a Test Run
  2. On test run page, click Run button

Expected behavior: Able to run successfully.

Current behavior: Unable to run successfully due to "expired Katalon License" when my license has not expired yet at all.

Screenshots:

quidl commented 3 years ago

Could you please give us your organization ID and the screenshots?

nabilahzulkifli commented 3 years ago

Hello, please find the organization ID and screenshots below.

Organization ID: 21011 License screenshots: [image: kse license 1-min.png][image: kse license 2-min.png] [image: kre license 1-min.png][image: kre license 2-min.png] Error screenshot: [image: error-min.png] Side notes:

  1. It is mentioned that Online licenses will be released at the end of each Katalon Studio session but in our case even if one agent is terminated and trying execution with another agent/same for a different suite a while after, will show the error license quota expired.
  2. This error happens mostly on scheduled runs. Works well most of the time if triggered manually.

Thank you.

On Fri, Apr 9, 2021 at 11:27 AM quidl @.***> wrote:

Could you please give us your organization ID and the screenshots?

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nhmy commented 3 years ago

@nabilahzulkifli Hi. Is the issue still occurring? We couldn't see the screenshot you provided. If it's still happening, can you please upload the screenshot of the error again for us to review. Thank you.

nabilahzulkifli commented 3 years ago

Hi, apologies for the late reply. The issue doesn't occur anymore. However, we saw this error while scheduling and are not able to figure out what it is. Would you be able to help?

Thank you so much.

[image: image (6).png]

On Thu, May 13, 2021 at 2:43 PM My Nguyen @.***> wrote:

@nabilahzulkifli https://github.com/nabilahzulkifli Hi. Is the issue still occurring? We couldn't see the screenshot you provided. If it's still happening, can you please upload the screenshot of the error again for us to review. Thank you.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/katalon-studio/katalon-testops/issues/162#issuecomment-840350242, or unsubscribe https://github.com/notifications/unsubscribe-auth/AS6BFAZUEHCH3EBRUATFTZTTNNYJ7ANCNFSM42UDXM3A .

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Your Fave, Nabilah Zulkifli QA Engineer M: +60106646220 • E: @.***

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CONFIDENTIALITY NOTICE: This message (including any attachments) is  confidential and may be privileged. It may be read, copied and used only by the intended recipient. If you have received it in error please contact the sender (by return e-mail) immediately and delete this message. Any unauthorized use or dissemination of this message in whole or in part is strictly prohibited