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katzwebservices / Gravity-Forms-Highrise-Addon

Integrate the remarkable Gravity Forms plugin with Highrise.
http://wordpress.org/extend/plugins/gravity-forms-highrise/
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Random submission not showing up on Highrise #2

Open collincondray opened 11 years ago

collincondray commented 11 years ago

I am having an issue where a few submissions are being processed by Gravity Forms normally (they're in the WordPress database) but aren't making it to Highrise. Are there any logs or other sources that I can check to see what might be causing this intermittent issue? Thanks!

gregblass commented 10 years ago

I have the exact same issue. I am trying to troubleshoot what is causing random form submissions to get rejected. Is there an error log somewhere?

gregblass commented 10 years ago

I debugged it by trial and error on our form, and it turned out that our issue was that the user was entering in the "&" symbol into one of the fields, like "Client & Corporate Development." This caused the plugin to completely fail to send the entry to highrise.

collincondray commented 10 years ago

Thanks for the tip! I'll take a look at the missing entries and see if one of them has any weird characters in them.