for some reason we have a bias against getting positive feedback from readers, i.e. what they like about our docs. i think it comes from a "i can't do anything with positive feedback" mentality that some c-suiters promote. which may be true, and i get where they're coming from. but some technical writers i've talked to have told me that their managers only see negative feedback 24/7, so they think the docs are terrible. i think this is largely due to the bias against soliciting positive feedback. you see it all over in "was this page helpful?" prompts across the web...
for some reason we have a bias against getting positive feedback from readers, i.e. what they like about our docs. i think it comes from a "i can't do anything with positive feedback" mentality that some c-suiters promote. which may be true, and i get where they're coming from. but some technical writers i've talked to have told me that their managers only see negative feedback 24/7, so they think the docs are terrible. i think this is largely due to the bias against soliciting positive feedback. you see it all over in "was this page helpful?" prompts across the web...