Script failed

[kotoky]

When running the JAMF policy script, delete the current macOS Catalina installer from the Applications folder and try to download again. After 2-3 min show up again the OS installer in the Application folder and take off the installer, and start over again to download it failed.

[kc9wwh]

Hey @kotoky, sorry to hear you’re having issues.

• Can you confirm if you are using the latest version that was published last night?
• Can you provide a copy of the policy log?

[kotoky]

Yes I'm using the latest version

Script result: installerVersion 10.15.0 installerVersion_Full_Integer 101500 installerVersion_Major_Integer 1015 Killing caffeinate processes. No matching processes were found Killing startosinstall processes. No matching processes were found Killing osinstallersetupd processes. No matching processes were found Power Check: OK - AC Power Detected Disk Check: OK - 457017817096 Bytes Free Space Detected Installer check: Expected: 10.15.0 Actual: 10.15.7 Try to download installer.app. (1 / 3 ) Downloading macOS Installer... Checking for policies triggered by "download-catalina-install" for user "xxxxxxxx"... Executing Policy Download macOS Catalaina Downloading Install macOS Catalina.pkg... Downloading https://use1-jcds.services.jamfcloud.com//download/600aecdaa9384057b3b02e2711dbd31e/Install%20macOS%20Catalina.pkg?token=8ba028a4a9f046d8be299c86af4db49bwpuqoqpt5qk02ha0kdqweavoevvmgtid... Verifying package integrity... Installing Install macOS Catalina.pkg... Successfully installed Install macOS Catalina.pkg. Submitting log to https://eze.jamfcloud.com/ Installer check: Expected: 10.15.0 Actual: 10.15.7 Try to download installer.app. (2 / 3 ) Downloading macOS Installer... Checking for policies triggered by "download-catalina-install" for user "xxxxxxxx"... Executing Policy Download macOS Catalaina Downloading Install macOS Catalina.pkg... Downloading https://use1-jcds.services.jamfcloud.com//download/600aecdaa9384057b3b02e2711dbd31e/Install%20macOS%20Catalina.pkg?token=8ba028a4a9f046d8be299c86af4db49bwpuqoqpt5qk02ha0kdqweavoevvmgtid... Verifying package integrity... Installing Install macOS Catalina.pkg... Successfully installed Install macOS Catalina.pkg. Submitting log to https://eze.jamfcloud.com/ Executing Policy Upgrade to macOS Catalina Running script macOSUpgrade.sh... Script exit code: 1 Script result: installerVersion 10.15.0 installerVersion_Full_Integer 101500 installerVersion_Major_Integer 1015 Killing caffeinate processes. Killing startosinstall processes. No matching processes were found Killing osinstallersetupd processes. No matching processes were found Power Check: OK - AC Power Detected Disk Check: OK - 457030611720 Bytes Free Space Detected Installer check: Expected: 10.15.0 Actual: 10.15.7 Try to download installer.app. (1 / 3 ) Downloading macOS Installer... This policy trigger is already being run: root 9086 0.0 0.2 4398368 27952 ?? S 5:15PM 2:20.95 /usr/local/jamf/bin/jamf policy -event download-catalina-install Abort due to failed jamf policy -event download-catalina-install

Error running script: return code was 1. Submitting log to https://eze.jamfcloud.com/ /Library/Application Support/JAMF/tmp/macOSUpgrade.sh: line 256: 8944 Terminated: 15 /usr/bin/caffeinate -dis Abort due to failed jamf policy -event download-catalina-install

[kc9wwh]

@kotoky, per your policy log...

Installer check: Expected: 10.15.0 Actual: 10.15.7

You'll want to update Script Parameter 5 in Jamf Pro to reflect what you are trying to install. In this case, 10.15.7. Once you do that, you should be good to go.

[kotoky]

Hello, that is a result of changing the version to 10.15.7

Script result: installerVersion 10.15.7 installerVersion_Full_Integer 101507 installerVersion_Major_Integer 1015 Killing caffeinate processes. No matching processes were found Killing startosinstall processes. No matching processes were found Killing osinstallersetupd processes. No matching processes were found Power Check: OK - AC Power Detected Disk Check: OK - 464932532224 Bytes Free Space Detected Installer check: Not found installer.app. Try to download installer.app. (1 / 3 ) Downloading macOS Installer... Checking for policies triggered by "download-catalina-install" for user "xxxxxxx"... Executing Policy Download macOS Catalaina Downloading Install macOS Catalina.pkg... Downloading https://use1-jcds.services.jamfcloud.com//download/600aecdaa9384057b3b02e2711dbd31e/Install%20macOS%20Catalina.pkg?token=5f5a31719fc2468a82b79e9564bb28a9sckh3q0phmmz1u1s8fdqoy1xx6s3c7p0... Verifying package integrity... Installing Install macOS Catalina.pkg... Successfully installed Install macOS Catalina.pkg. Submitting log to https://eze.jamfcloud.com/ Installer check: Target version is ok (10.15.7). Installer check: DMG file check: Skipped. Installer check: PASSED Launching jamfHelper as FullScreen. Running a command as '"/Applications/Install macOS Catalina.app/Contents/Resources/startosinstall" --agreetolicense --nointeraction --pidtosignal 7767 --forcequitapps >> /var/log/startosinstall.log 2>&1 &'...

and failed to start the installer, the Install pkg is is on the Application folder

[kotoky]

Thanks a lot. It is working now. Just re-build the script policy. I really appreciate your help.

[kc9wwh]

Glad it's working for you now! Have a great day :)