Error while retrieving information about RAM

[VovaMobile]

A critical issue with the Resource Monitor addon vas detected. Version 23.10 does not show information about RAM and an error message appears in the NVDA log: ERROR - scriptHandler.executeScript (19:19:55.989) - MainThread (14984): error executing script: <bound method GlobalPlugin.script_announceRamInfo of GlobalPlugin ('globalPlugins.resourceMonitor')> with gesture 'shift+NVDA+2' Traceback (most recent call last):   File "scriptHandler.pyc", line 295, in executeScript   File "C:\Users\Acer\AppData\Roaming\nvda\addons\resourceMonitor\globalPlugins\resourceMonitor__init.py", line 411, in script_announceRamInfo     virtualRam = list(psutil.swap_memory())   File "C:\Users\Acer\AppData\Roaming\nvda\addons\resourceMonitor\globalPlugins\resourceMonitor\psutil\init__.py", line 1992, in swap_memory     return _psplatform.swap_memory()   File "C:\Users\Acer\AppData\Roaming\nvda\addons\resourceMonitor\globalPlugins\resourceMonitor\psutil_pswindows.py", line 257, in swap_memory     percentswap = cext.swap_percent() RuntimeError: PdhAddEnglishCounterW failed. Performance counters may be disabled.

Previous versions (for example, 23.09) did not have this problem. NVDA version: 2023.3 Beta 4 Windows version: Windows 11 23H2 (AMD64) build 22631.2338

[josephsl]

Hi,

Can you try this build:

https://github.com/kefaslungu/resourceMonitor/releases/download/23.10/resourceMonitor-23.10.1.nvda-addon

If it resolves the issue, then we can go ahead and include this in 23.11.

Thanks.

[VovaMobile]

Hi, problem not resolved. ERROR - scriptHandler.executeScript (09:10:12.012) - MainThread (13496): error executing script: <bound method GlobalPlugin.script_announceRamInfo of GlobalPlugin ('globalPlugins.resourceMonitor')> with gesture 'shift+NVDA+2' Traceback (most recent call last): File "scriptHandler.pyc", line 295, in executeScript File "C:\Users\Acer\AppData\Roaming\nvda\addons\resourceMonitor\globalPlugins\resourceMonitor__init.py", line 411, in script_announceRamInfo virtualRam = list(psutil.swap_memory()) File "C:\Users\Acer\AppData\Roaming\nvda\addons\resourceMonitor\globalPlugins\resourceMonitor\psutil\init__.py", line 1995, in swap_memory return _psplatform.swap_memory() File "C:\Users\Acer\AppData\Roaming\nvda\addons\resourceMonitor\globalPlugins\resourceMonitor\psutil_pswindows.py", line 257, in swap_memory percentswap = cext.swap_percent() RuntimeError: PdhAddEnglishCounterW failed. Performance counters may be disabled.

[josephsl]

Hi, I see – I’m also noticing a slow down when obtaining memory information on my system. Looks like an error message may need to be added – I wonder if this issue is unique to your system or is experienced by others as well. Thanks.

[josephsl]

Hi,

Can you try the steps listed in giampaolo/psutil#2105? If it does not work, I'll provide a try build with psutil 5.9.4 downgrade to see if it resolves it.

Thanks.

[VovaMobile]

Unfortunately, I can't follow all the steps that are listed there. In particular, I don't have the files located on the installation disk in the i386 folder because the Windows 11 image doesn't have this folder.

[josephsl]

Hi,

I see. At least physical memory (RAM) values can be obtained, so I'll add a message about paging file (virtual memory) or simply not report virtual memory values.

In the menatime, can you try this try build:

https://github.com/kefaslungu/resourceMonitor/releases/download/23.10/resourceMonitor-23.10.2.nvda-addon

Thanks.

[VovaMobile]

Thanks, with this build all works correctly!

[josephsl]

Hi, do keep in mind that this is based on psutil 5.9.4, so this solution cannot be a long-term one. I will do something about virtual memory message and note in the readme about this problem. Thanks,