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keirbowden / sigcapapp

Signature Capture Samples
MIT License
9 stars 5 forks source link

the signature box doesn't get cleared completely #29

Closed MRakizi closed 1 year ago

MRakizi commented 2 years ago

Hi,

When some users want to clear a signature from Salesforce, it doesn’t disappear from the box’s borders. Also, the attachment linked to the signed record has a grey border. please have a look on the attached files.

defect1 Defect2
keirbowden commented 2 years ago

Thanks for the report - can you tell me a bit more about where this is happening, e.g.:

Cheers

MRakizi commented 2 years ago

Hi Keir,

Thank’s for your answer.

Just for your information. When I log in with the same profile as the person who report the issue and with the same browser, it works correctly.

Best Regards,

Mounir RAKIZI Salesforce developer | Total TOTEM

Capgemini Maroc | Casablanca www.capgemini.comhttp://www.capgemini.com/ @.***

Connect with Capgemini: [facebook]https://www.facebook.com/CapgeminiMorocco [Résultat de recherche d'images pour "instagram logo rond"] https://www.instagram.com/capgeminitechnologyservicesma/?hl=fr [linkedin] https://www.linkedin.com/company/capgemini [twitter] https://twitter.com/Capgemini_Maroc [youtube] https://www.youtube.com/channel/UCTNTpfAX2StVgQMsg6AOMoA @.*** https://www.slideshare.net/capgemini [soundcloud] https://soundcloud.com/capgemini 7 Eteignez quand vous sortez |qRecyclez | P N'imprimez qu'en cas de nécessité

De : Keir Bowden @.> Envoyé : lundi 16 mai 2022 14:57 À : keirbowden/sigcapapp @.> Cc : RAKIZI, MOUNIR @.>; Author @.> Objet : Re: [keirbowden/sigcapapp] the signature box doesn't get cleared completely (Issue #29)

This mail has been sent from an external source

Thanks for the report - can you tell me a bit more about where this is happening, e.g.:

Cheers

— Reply to this email directly, view it on GitHubhttps://github.com/keirbowden/sigcapapp/issues/29#issuecomment-1127709171, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AZGBTTAGZMHGG2T6LKW5ASTVKJH3JANCNFSM5WBOZUDQ. You are receiving this because you authored the thread.Message ID: @.**@.>> This message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message.

keirbowden commented 2 years ago

Thanks for the info - can you tell me the browser and version?

Also, is it possible to get the user to try it on a different browser?

It looks like something odd happening to the HTML5 canvas element, but I haven't seen this before and I haven't been able to reproduce it after a quick try in the latest Chrome.

Thanks

MRakizi commented 2 years ago

Hello,

We did try with Google Chrome Version 101.0.4951.54 (Build officiel) (64 bits). We also tried with Microsoft Edge, nothing’s new.

To let you know, If we clicked on the Quick Action and the resolution was at 100%, we’d be able to clear the box correctly.

Best regards,

Mounir RAKIZI Salesforce developer | Total TOTEM

Capgemini Maroc | Casablanca www.capgemini.comhttp://www.capgemini.com/ @.***

Connect with Capgemini: [facebook]https://www.facebook.com/CapgeminiMorocco[Résultat de recherche d'images pour "instagram logo rond"]https://www.instagram.com/capgeminitechnologyservicesma/?hl=fr [linkedin] https://www.linkedin.com/company/capgemini [twitter] https://twitter.com/Capgemini_Maroc [youtube] https://www.youtube.com/channel/UCTNTpfAX2StVgQMsg6AOMoA @.*** https://www.slideshare.net/capgemini [soundcloud] https://soundcloud.com/capgemini 7 Eteignez quand vous sortez |qRecyclez | P N'imprimez qu'en cas de nécessité

De : Keir Bowden @.> Envoyé : lundi 16 mai 2022 15:39 À : keirbowden/sigcapapp @.> Cc : RAKIZI, MOUNIR @.>; Author @.> Objet : Re: [keirbowden/sigcapapp] the signature box doesn't get cleared completely (Issue #29)

This mail has been sent from an external source

Thanks for the info - can you tell me the browser and version?

Also, is it possible to get the user to try it on a different browser?

It looks like something odd happening to the HTML5 canvas element, but I haven't seen this before and I haven't been able to reproduce it after a quick try in the latest Chrome.

Thanks

— Reply to this email directly, view it on GitHubhttps://github.com/keirbowden/sigcapapp/issues/29#issuecomment-1127759830, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AZGBTTCO74FZT3FNCYJVFX3VKJMWXANCNFSM5WBOZUDQ. You are receiving this because you authored the thread.Message ID: @.**@.>> This message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message.

keirbowden commented 2 years ago

Can you explain a bit more about this statement:

"If we clicked on the Quick Action and the resolution was at 100%, we'd be able to clear the box correctly"

Thanks

MRakizi commented 2 years ago

When the Zoom of the navigator’s window is on 100%, he can clear the signature box. Otherwise, he can’t.

Regards,

Mounir RAKIZI Salesforce developer | Total TOTEM

Capgemini Maroc | Casablanca www.capgemini.comhttp://www.capgemini.com/ @.***

Connect with Capgemini: [facebook]https://www.facebook.com/CapgeminiMorocco [Résultat de recherche d'images pour "instagram logo rond"] https://www.instagram.com/capgeminitechnologyservicesma/?hl=fr [linkedin] https://www.linkedin.com/company/capgemini [twitter] https://twitter.com/Capgemini_Maroc [youtube] https://www.youtube.com/channel/UCTNTpfAX2StVgQMsg6AOMoA @.*** https://www.slideshare.net/capgemini [soundcloud] https://soundcloud.com/capgemini 7 Eteignez quand vous sortez |qRecyclez | P N'imprimez qu'en cas de nécessité

De : Keir Bowden @.> Envoyé : mardi 17 mai 2022 09:48 À : keirbowden/sigcapapp @.> Cc : RAKIZI, MOUNIR @.>; Author @.> Objet : Re: [keirbowden/sigcapapp] the signature box doesn't get cleared completely (Issue #29)

This mail has been sent from an external source

Can you explain a bit more about this statement:

"If we clicked on the Quick Action and the resolution was at 100%, we'd be able to clear the box correctly"

Thanks

— Reply to this email directly, view it on GitHubhttps://github.com/keirbowden/sigcapapp/issues/29#issuecomment-1128595639, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AZGBTTEUNJRTVGSWXJHDJ23VKNMLHANCNFSM5WBOZUDQ. You are receiving this because you authored the thread.Message ID: @.**@.>> This message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message.

MRakizi commented 2 years ago

Kind reminder :).

I am still looking for solution for this issue. could you please keep me posted? Thank you.

Regards,

keirbowden commented 2 years ago

Hi,

I haven't forgotten, but I'm super busy with customer work at the moment so I haven't had a chance to look at it. it's on my list though, so when things calm down I'll be back on it.

VALERIENILSVANGBOUCHER commented 2 years ago

Hello KeirBowden, I'm working with MRakizi and i'm the customer. For a very critical need from our Business, we really need to find a quick workaround for our issue. Can you please check what's wrong for this case ? Thanks a lot for your help ! Regards, Valérie

keirbowden commented 2 years ago

Hi all,

I did get a chance to look into this over the weekend. Unfortunately I do not have a fix, nor will I have one unless browser technology changes.

Currently there is no consistent mechanism to determine whether a browser has been zoomed, or when a user zooms in or out on the current page. There are some attempts at this in JavaScript, but they are very fragile and break when new browser versions are released.

Therefore I shall be closing this as a "won't fix" with a workaround of ensure that the zoom level is at 100%. I will keep a note of this on the roadmap and if a browser standard for zooming is adopted I will revisit to see if I can add support.

Sorry I don't have better news.

Cheers

--

Keir