On certain dual monitor configurations, the screenshots taken will be completely black depending on which monitor HSR is on. I haven't been able to replicate it myself, but it seems to be a common issue.
Current workarounds are to either move the HSR game window to a different monitor or disconnect the other monitor(s).
I've always ever had a dual monitor set up and also never encountered this before, so sharing my setup notes, since I've been using this scanner for many months now.
I use HSR on a 4k monitor, I have a secondary monitor in Portrait mode
I used to scan using 4k resolution, but noticed a few times characters or items would skip so I normally set my resolution down to 1920 x 1080
I use the scanner around 5-8 times a week
Every time I scan, it's on my MAIN monitor window
Although I almost always scan while in full screen, I accidentally ran the scanner in window mode and was surprised that it... actually worked. It required me to activate the window manually, though.
On certain dual monitor configurations, the screenshots taken will be completely black depending on which monitor HSR is on. I haven't been able to replicate it myself, but it seems to be a common issue.
Current workarounds are to either move the HSR game window to a different monitor or disconnect the other monitor(s).