[integration] PagerDuty Webhook

[agardnerIT]

Investigate (and if possible) develop webhook service based integration (notification / fire and forget) integration with PagerDuty.

A full bi-directional PagerDuty integration is out of scope for this ticket. That requirement would be best suited to a "full" Keptn service.

Definition of Done

• [ ] Either that PagerDuty webhook integration using webhook service is NOT achievable OR
• [ ] PagerDuty webhook integration code sample given on ArtifactHub and thus listed on Keptn.sh

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[afzal442]

Hi, I would like to look into this. Thanks

[afzal442]

Hi, Could you elaborate a little more about (notification / fire and forget) integration?

Any example regarding that URL? Thanks

[afzal442]

Hi, I was wondering what I need to do further with that. I think, I am now able to get the response using GET API request triggered by webhook service after subscribed for an event.

[afzal442]

Investigation on PagerDuty API Part 1

{
curl --request POST \
  --url https://events.pagerduty.com/v2/enqueue \
  --header 'Content-Type: application/json' \
  --data '{
    "payload": {
        "summary": "My Test dg1",
        "severity": "high",
        "source": "sh.keptn.triggered.event"
    },
    "routing_key": "92877d39e483490ac09a20101967e88e",
    "dedup_key": "dtg/svc",
    "event_action": "trigger",
    "client": "Sample Monitoring Service",
    "client_url": "https://datadog.service.com"
}'
}

Part 2

curl --request POST \
  --url https://api.pagerduty.com/incidents \
  --header 'Accept: application/vnd.pagerduty+json;version=2' \
  --header 'Authorization: Token token=u+jAbd1s9vZAysEnxU1w' \
  --header 'Content-Type: application/json' \
  --header 'From: b113053@iiit-bh.ac.in' \
  --data '{
  "incident": {
    "type": "incident",
    "title": "The server is on fire.",
    "service": {
      "id": "PP7DGG2",
      "type": "service_reference"
    },
    "priority": {
      "id": "P53ZZH5",
      "type": "priority_reference"
    },
    "urgency": "high",
    "incident_key": "92877d39e483490ac09a20101967e88e",
    "body": {
      "type": "incident_body",
      "details": "A disk is getting full on this machine. You should investigate what is causing the disk to fill, and ensure that there is an automated process in place for ensuring data is rotated (eg. logs should have logrotate around them). If data is expected to stay on this disk forever, you should start planning to scale up to a larger disk."
    },
    "escalation_policy": {
      "id": "PNJ2H9R",
      "type": "escalation_policy_reference"
    }
  }
}'

[agardnerIT]

@johannes-b please assign to @afzal442

[afzal442]

Related links https://docs.robusta.dev/master/catalog/sinks/PagerDuty.html

https://www.youtube.com/watch?v=Fckop7DmMNI