Startup fails (ImportError: DLL load failed)

[s-hutter]

Hi there :)

I wanted to try ScreenBloom on Windows (10, 64bit) today, but can't get it to start. The console window immediately closes. Running screenbloom.exe from command line reveals the following error message:

C:\Program Files (x86)\ScreenBloom>screenbloom.exe Traceback (most recent call last): File "c:\python27\lib\site-packages\cx_Freeze\initscripts\Console.py", line 27, in <module> File "ScreenBloom.py", line 2, in <module> File "c:\programming\projects\hue_project\app\modules\screenbloom_functions.py", line 20, in <module> from desktopmagic.screengrab_win32 import getDisplaysAsImages File "c:\python27\lib\site-packages\desktopmagic\screengrab_win32.py", line 9, in <module> ImportError: DLL load failed: The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.

Any idea how to fix this?

[kershner]

Yeah I get a few reports like this. The DLLs should be included in the ScreenBloom install but I don't know why they're not being registered.

Some people have reported installing Visual Studio will get all the DLLs registered. Let me know if it works for you. https://www.microsoft.com/en-us/download/details.aspx?id=7873

[joshfedo]

Im on a clean install of windows 10 home and im getting C:\Program Files (x86)\ScreenBloom>screenbloom sxstrace.exe Traceback (most recent call last):

  File "c:\python27\lib\site-packages\cx_Freeze\initscripts\Console.py", line 27, in <module>
  File "ScreenBloom.py", line 2, in <module>
  File "c:\programming\projects\hue_project\app\modules\screenbloom_functions.py", line 20, in <module>
    from desktopmagic.screengrab_win32 import getDisplaysAsImages
  File "c:\python27\lib\site-packages\desktopmagic\screengrab_win32.py", line 9, in <module>
ImportError: DLL load failed: The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.

I just installed visual studios and rebooted but its still not wokring for me either.

[s-hutter]

It's working for me after installing Visual Studio 2008 Express Edition with SP1 - the link kershner posted is just a PowerPoint file and when you install the latest 2015 Visual Studio it won't work. You should try installing the 2008 version. (I chose the Visual C++ option for the installation, not sure if the others work as well.)

[kershner]

I think I know what the problem is - my installer script (Inno) isn't registering the DLLs. I'm messing with it now but am not having a lot of luck. The best scenario seems to be installing VS 2008 to get all the dlls

s-hutter's link should work for now. Hope to have a better solution in the future.

[joshfedo]

Yup that did it. I installed VS studios 2015 and it didn't work but after installing 2008 it worked.

[kershner]

Sweet, glad to have a solution that works for now. I'll put something up on the website guiding people to the Visual Studio download while I try to get the install script DLL registration working. Thanks for all the info, joshfedo and s-hutter.