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keshavbhatt / whatsie

Feature rich WhatsApp Client for Desktop Linux
MIT License
1.87k stars 54 forks source link

It's not working on Ubuntu 24.04.1 LTS #196

Open raulgrangeiro opened 2 weeks ago

raulgrangeiro commented 2 weeks ago

The Whatsie Snap version is not working on Ubuntu 24.04 and I don't know exactly why. After the QR Code is read by the smartphone (Poco X3 Pro) it says is loading the chats (which never ends) and after a few minutes it comes to this screen:

Captura de tela de 2024-09-14 16-43-19

And starts to accelerate my notebook's CPU cooler and never finishes what is being done.

The settings menu is accessible, and I can close the app on the notification tray icon normally, it just doesn't open the chats.

Could you help to solve it, please?

Notebook specs:

Model: Acer Aspire 5 A515-45-R6BL CPU: AMD Ryzen 7 5700U GPU: AMD Radeon RC Vega 8 RAM: 20GB DDR4 3200MHz SSD: WD SN530 512GB M.2

OS: Ubuntu 24.04.1 LTS DE: Gnome 46 on Wayland

Whatsie Version: v4.15.5.3ad375a Snap

raulgrangeiro commented 2 weeks ago

This is the output from the app running from terminal:

Captura de tela de 2024-09-14 18-09-38

keshavbhatt commented 2 weeks ago

Try to reload whenever you hit this issue.

raulgrangeiro commented 2 weeks ago

Try to reload whenever you hit this issue.

I tried several times, friend. It didn't even got to the chats screen not even once.

keshavbhatt commented 2 weeks ago

Sorry for the inconvenience. Unfortunately these issues are random and are not simple to reproduce. I suggest to clean the application cache from the application settings section and try again to login. I will try my best to sort it out in coming days. Thank you for reporting the issue.

raulgrangeiro commented 2 weeks ago

Sorry for the inconvenience. Unfortunately these issues are random and are not simple to reproduce. I suggest to clean the application cache from the application settings section and try again to login. I will try my best to sort it out in coming days. Thank you for reporting the issue.

Friend, doing today the clear cache worked, I'm able to use whatsapp now, but yesterday I tried it twice and it didn't work. Weird.

But thank God it's working today. Thanks for the help here and thanks for the amazing software.

God bless you!

raulgrangeiro commented 1 week ago

I'm with the problem again. It wasn't sending messages, as if the internet connection was lost, but it wasn't, and started to use more CPU, but still connected even it wasn't sending messagees. It started to heat up the notebook, and that became the way I know it's with problems.

Doing clear cache it's not helping rith now.

cesar19004 commented 1 week ago

@raulgrangeiro Once in a while that bug happens to me as well, try: sudo snap remove --purge whatsie && sudo snap install whatsie

raulgrangeiro commented 1 week ago

@raulgrangeiro Once in a while that bug happens to me as well, try: sudo snap remove --purge whatsie && sudo snap install whatsie

I did that and worked, thank you, friend.

Has this issue not been found to be resolved yet?