locate database

[bettinnamoos]

Program file is in C: so i dont understand why it is trying to locate the database in F:

[kevingigiano]

I seen this happen to someone else. When you first use Neat, it "remembers" where you store your date (the database), so maybe that was where it was originally installed? The default location Neat data is in C:\Users\%USERNAME%\Documents\Neat Data, so you could just try to locate via interface above. The other option is to completely reinstall:

1. Uninstall Neat
2. Reboot (you must do this or a re-install won't work right)
3. Install Neat
4. Apply patch

[bettinnamoos]

Have followed the steps twice and am still getting the same issue. no matter what location I try to select from the drop-down they all error out. I don't know if I need to stop the antivirus and security that it suggests to do before the setup but I am not sure how as this is a newer computer and doesn't seem to be as simple as it used to be.

[kevingigiano]

Given the username on the machine you are using is Bettinna, the default location of your Neat configuration file will be: C:\Users\Bettinna\AppData\Local\The Neat Company\Neat\Config\Config.nrcfg You should see a key/value pair for the Database location:

  <Entry>
    <Key>DatabaseLocation</Key>
    <Value>C:\Users\Bettinna\Documents\Neat Data\</Value>
  </Entry>

The above is the default value. Maybe you changed yours during install? Update the VALUE where ever the database is. Your database file will look something like this:

[bettinnamoos]

Sorry I have been unable to work on this. I get an error when trying to select the database.

[kevingigiano]

Given the username on the machine you are using is Bettinna, the default location of your Neat configuration file will be: C:\Users\Bettinna\AppData\Local\The Neat Company\Neat\Config\Config.nrcfg You should see a key/value pair for the Database location:

  <Entry>
    <Key>DatabaseLocation</Key>
    <Value>C:\Users\Bettinna\Documents\Neat Data\</Value>
  </Entry>

The above is the default value. Maybe you changed yours during install? Update the VALUE where ever the database is. Your database file will look something like this:

"/data/Empty Cabinet" is not somewhere you can store your data. please see my last reply. check your config file and if all else fails, follow process to uninstall, reboot, install reboot.