Not redirected to the main page after CAS login

[ShyamalaViswanathan]

HI, I have build the plugin from source and added it from the admin panel. Now I open the tool, which prompts me with the CAS login page. After authentication I am not redirected to the main page of OSTicket. It says, CAS Authentication failed, inspite of providing valid credentials.

[kevinoconnor7]

Hey @ShyamalaViswanathan!

Sorry for the delay in getting to this.

Generally that error means that the CAS client couldn't verify your ticket. This generally happens because the client couldn't connect to the CAS server. This generally happens due to:

• The client cannot establish a connection to your CAS server. This could be due to a DNS or connectivity issue.
• The more common case is that the SSL verification failed. Please ensure that your CAS server has a valid certificate and that said certificate is either chained to a trusted CA on your osTicket server.