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kevinvincent / ha-wyzesense

A Home Assistant Component to interface with the WYZE Sense hub and sensor system
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Sensor stop responding, partially, or completely #117

Closed mrsnyds closed 4 years ago

mrsnyds commented 4 years ago

I'm not sure my report will add any new insights, as it seems the root cause is somewhat understood as the OS losing connectivity with the USB device, but I wanted to log the specifics, in case they would help. (And by the way, kudos and appreciation for the work you and others have done on this component!)

I am using an RPI4, latest HASS OS v3.12, with Home Assistant Core v. 0.107.0.

HomeAssistant WYZE sensors will stop updating. Sometimes just the motion sensors, and sometimes all of them. A restart of the application will (on rare occasion) resolve the issue, but most often a reboot is needed. Sometimes even that will not resolve the issue, and I need to power down and - just for good measure - unplug and replug in the Wyze USB hub. It does indeed seem as though the OS "loses" the hub, but a cold start always brings everything back.

To save time and get the sensors doing there job again, I most often will just go right to the power down option.

Here is my log: https://pastebin.com/Ldyn9Cmf

RonSpawnson commented 4 years ago

Hi mrsnyds - based on discussion in another issue, there is beginning to be a suspicion that an upgrade of the wyze bridge firmware to version 0.33 resolves this issue. This firmware update can be accomplished by plugging into a wyze cam and upgrading via the app. Anecdotally this has appeared to have resolved the issue for most.

Further discussion is here: https://github.com/kevinvincent/ha-wyzesense/issues/114

mrsnyds commented 4 years ago

Hi RonSpawnson - thanks for that suggestion. I did the firmware update, re-scanned for all of my sensors, and so far so good. I will reply back to this issue once some time has passed and I can judge the stability over a few days. It was invariably failing for within one day or two, so it shouldn't take too long for me to answer back on this issue.

bschatzow commented 4 years ago

Is there a way to upgrade the firmware without a camera?

krupaldesai commented 4 years ago

Is there a way to upgrade the firmware without a camera?

I too looking forward to know this. Looks like there are others like me who invested in sensors but not camera 🔢.

mrsnyds commented 4 years ago

I am now three days into running with the updated firmware and so far have not had a single lapse in the sensors responding. The firmware updates seems to have done the trick. I'll try to go a few days straight without a restart (I am usually tinkering with HA), and if still all good I'll close this.

mrsnyds commented 4 years ago

I can confirm that this component has remained stable since updating the wyze bridge firmware to version 0.33.