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keybase / client

Keybase Go Library, Client, Service, OS X, iOS, Android, Electron
BSD 3-Clause "New" or "Revised" License
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[windows] keybase fs drive (K:\) no longer accessible, works on other devices #10781

Closed adnissen closed 6 years ago

adnissen commented 6 years ago

Hey folks, at some point kbfs on windows broke for me, as I can't access K:\ anymore. I reinstalled both dokan and keybase to no avail, as well as tried to get the status of my private folder:

C:\Users\andrew>keybase fs ls /keybase/private/adnissen
- ERROR Access is denied.

The device I'm on is Desktop 1 (https://keybase.io/adnissen/sigchain#2eb37d84ba3f4b6ffac1f3d040eaf5220ac94a15db720e4a3f200632b28588580f), and like I said all my other devices can access the fs fine.

One other thing that might be useful is that when I did keybase log send I got a couple more access denied errors:

- INFO ignoring error getting keybase status: Access is denied.
- INFO ignoring UI logs: Access is denied.

Maybe I should try rekeying the device? I can chat and everything from it fine, so it's not like the keys got wiped from the machine or something.

Any help would be much appreciated, thanks!

my log id: 98bc7ee9fbf2863cb6521c1c

strib commented 6 years ago

keybase fs ls /keybase/private/adnissen

Hmm, I don't see this command in the logs, I only see keybase fs ps and keybase fs stat /keybase. That, along with the log send issues, makes me think that you are running Keybase in some way that you can't even execute the keybase command from the terminal. (i.e., the "Access is denied" error is coming from Windows, not from Keybase.)

Did you install Keybase as the administrator by chance, and are running other operations as a regular user?

adnissen commented 6 years ago

@strib hmm, definitely didn't do that...now the keybase app won't open at all, getting an "oops can't connect to our services" error. This time doing keybase fs ls /keybase/private/adnissen returned - ERROR Keybase services aren't running - KBFS client not found. made a new log with f4d8ca41b8de483a46898f1c

strib commented 6 years ago

Cliche, but have you tried a full system reboot since your last install?

cc: @zanderz

adnissen commented 6 years ago

aaaaaaaand with another restart it all works fine, folders and all. thanks for the help @strib, hopefully this is unique to me but if not I hope the logs might help with the stability. going to close this, my advice to anyone reading is aggressive reinstalls and restarts until it works.