Keybase install error on MacOS

[jithinrk]

Hi, I have been receiving this error message while doing a fresh install of Keybase on the Mac: "There was an error trying to run the install (2). Please run 'keybase log send' to report the error." The options Quit and Ignore are presented. Tapping ignore just leaves the GUI with the keybase logo and 'loading...'.

Also, it does look like the CLI tool isn't installed at the moment.

My log id: 4e01722c030895f43f19481c

Any help would be really appreciated.

[Firni11]

Hi, I'm struggling with the same problem as @jithinrk mentioned above. While doing an install of Keybase an error window occurred.

"Ignoring" this message leads to the following screen, which is loading endless.

Furthermore the CLI tool doesn't work (also as mentioned above).

Operating System: macOS 10.13.6 High Sierra

Thanks for your help.

[maxtaco]

cc @strib

[strib]

@maxtaco why the cc? The redirector isn't mentioned here.

@Firni11 if you run keybase log send and post the resulting log ID here, someone can look in more detail.

[Firni11]

@strib I tried, but "keybase: comand not found".

[Firni11]

can anyone help?

[strib]

It seems like you haven't fully installed the app. Did you drag it into your Applications folder and launch it from there?

[jithinrk]

I have the same issue, and have been trying to run the Keybase app from the Applications folder (the Keybase command isn’t installed on my system either)

[strib]

I'm afraid I don't know anything about the mac command line installation. @cjb do you happen to know why that wouldn't work?

[Firni11]

@strib Yeah. I dragged the app into the application folder. From there I started the app and the window (which i mentioned above) popped out. Also all „keybase“ commands are impossible to run in the terminal. Terminal gives back:“command not found“.

[cjb]

Huh, can't find anything for that log ID.

My guess would be something like: you have /usr/local/bin already created, but it's owned by a different user, and your current user can't put /usr/local/bin/keybase into it. Could that be it?

(Alternatively: you're out of disk space?)

[rridolfo]

I have the same issue -- has anyone resolved this on their own?

[maxtaco]

@rridolfo please keybase log send

[rridolfo]

I've done this twice. The resulting terminal output is:

MACC02VW06XHTDF:MacOs rich$ ./Keybase log send No installer.json file Version: 2.5.1-20180830164425+a18ce51fa9 2018-09-11 10:03:28.424 Keybase[3842:257927] *** WARNING: Textured window <AtomNSWindow: 0x7fdbdceb5190> is getting an implicitly transparent titlebar. This will break when linking against newer SDKs. Use NSWindow's -titlebarAppearsTransparent=YES instead. Exec path not found (or accessible as executable): /Applications/Keybase.app/Contents/SharedSupport/bin/keybase

The result of running this is that it launches the client, which indicates "Loading..." and never progresses.

[jpuerma]

Hi! I have the same problem. Did anyone fix it? Thanks!

[zJeremiah]

I keep getting this error as well, over and over. And others in my office are also getting the same error.

[Higgins723]

Same error as above

[maxtaco]

@Higgins723 and @zJeremiah did you guys send logs?

[jbsmith7741]

I've got the same error as well.

[zJeremiah]

@maxtaco I tried previously to send a log, but kept getting "segmentation fault" I just tried now, and it seems to have went though correctly.

[spuder]

I also can't install keybase, when I attempt to send in logs I get a segfault 11

keybase log send
Segmentation fault: 11

[maxtaco]

@spuder your app didn't properly restart

I'd try killall keybase from the prompt, and if that doesn't do it, quit all the way out (using the hamburger menu of the widget) and then try to relaunch it