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keybase / client

Keybase Go Library, Client, Service, OS X, iOS, Android, Electron
BSD 3-Clause "New" or "Revised" License
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"Login failed after passphrase verified" in macOS client #15720

Open ssemenova opened 5 years ago

ssemenova commented 5 years ago

Logging into the mac client, I get the error "Login failed after passphrase verified". This is a distinctly different error than the error I get if typing in an incorrect passphrase.

I can log into the web client with the same passphrase with no errors. My PGP key is stored with keybase, and using the web client, I can successfully encrypt and decrypt messages with other users.

I tried, to no avail:

  1. Changing my password through the keybase web client. This successfully changed my password, but the new password has the same error.
  2. Uninstalling keybase by first running "keybase uninstall", then deleting the keybase app, then re-installing.

I have not tried logging out of my other device and attempting to log in again just in case I'm locked out of both devices and can't easily access my chats again. Looking up this error on google, both people who had this issue previously have had success with deleting all their keys and starting over, but I'd like not to do that if possible.

my log id, by just running "keybase log send": 564177cfa2822ea3c2d2a91c my log id, by running "keybase log send" immediately after attempting to log in: 361ccee1fa4171128a338d1c

maxtaco commented 5 years ago

Cc @zapu did we recently have this bug?

@ssemenova I think it is because your account was established a very long time ago and we made some changes that broke this vintage.

eblanton commented 5 years ago

I assume you can see this, but @ssemenova's account was created 2018-03-25, which is not exactly forever ago. Mine is 2014-03-14, and my account is working OK.

maxtaco commented 5 years ago

Ah thanks. I was tapping on my phone so didn’t see that.

maxtaco commented 5 years ago

@eblanton do you and @ssemenova share a computer?

eblanton commented 5 years ago

Negative. We simply work together.

maxtaco commented 5 years ago

@ssemenova : can you maybe try this from the CLI:

keybase logout
keybase login novasofiya
ssemenova commented 5 years ago

@maxtaco No. I did get a new computer a few months ago (I think this is my first time logging out of it) and had to add it as a new device to my account, but I'm not sure that would cause this.

maxtaco commented 5 years ago

... I'm guessing that's not going to work... This is somewhat of a surprise, but it looks as if your secret key file has been corrupted.. It might be necessary to revoke the device and then reprovision it again. You won't lose any data, but it's annoying...

ssemenova commented 5 years ago

@maxtaco Yeah, your guess was right, it didn't work. I have no idea how the file could have become corrupted but I can revoke the device and try to reprovision.

ssemenova commented 5 years ago

@maxtaco Yep, that worked. Thank you!