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keybase / client

Keybase Go Library, Client, Service, OS X, iOS, Android, Electron
BSD 3-Clause "New" or "Revised" License
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Keybase Install Error on startup, Keybase Filesystem not working #20234

Open Edeholland opened 5 years ago

Edeholland commented 5 years ago

This morning I upgraded my MacBook Pro to Catalina. When restarting, I got a popup with the following message:


We were unable to load KBFS (Fuse kext). This may be due to a limitation in MacOS where there aren't any device slots available. Device slots can be taken up by apps such as VMWare, VirtualBox, anti-virus programs, VPN programs and Intel HAXM.

my log id: bb60401a3901223e8c72421c

When I launch Keybase and enable Keybase in Finder, it keeps on loading and nothing is happening. I would like to get the Keybase filesystem to work again.

Edeholland commented 5 years ago

image I now get an error while it's trying to enable Keybase in Finder.

strib commented 5 years ago

@Edeholland please send more logs for the newest error you reported, and we can take a look.

itzsaga commented 5 years ago

Yeah, the upgrade did something and it placed a "Relocated Items" folder on the desktop. keybase is in that folder and here is the info from Apple. Screen Shot 2019-10-09 at 11 17 19 I'll be happy to send any additional info, just direct me to how to get it for you please.

itzsaga commented 5 years ago

Digging into it all my files are available in my Keybase folder (as seen on the Desktop in the screenshot) but I received the same initial error as @Edeholland. It appears that the app is functioning properly. Not sure if there are any underlying things that might be messed up.

Edeholland commented 5 years ago

@Edeholland please send more logs for the newest error you reported, and we can take a look.

I just send more logs with the following ID: d08c28ad7a13f6aaa06c111c

@itzsaga My files are available in the application, but the filesystem is not working. It also seems my files used to be placed in /Keybase but are now placed in /Volume/Keybase. Could this be part of the issue?

strib commented 5 years ago

Yes, with Catalina, macOS doesn't let us use /keybase anymore, so we mount the redirector at /Volumes/Keybase (which redirects you to the local user's mount), and the local user continues to mount their file system at /Keybase/Volumes (LOCAL_USER_NAME).

Are your files accessible via /Volumes/Keybase, or is that directory just empty now? If it's empty, maybe try disabling Finder integration (in the Settings menu) and then re-enabling it? Not sure why it's not working for you...

llimllib commented 5 years ago

I was able to find my files in /Volumes/Keybase after upgrade, but it took me quite a while to figure out where they were

Edeholland commented 5 years ago

@strib I was not able to find my files under /Volumes/Keybase. I only had the /Keybase/Volumes (LOCAL_USER_NAME) folder. I reinstalled Keybase and now I have both directories.

I still have to change all my mounts from /Keybase to /Volumes/Keybase. It would be good to see this documented somewhere so I could have prepared for it.

kmbremner commented 5 years ago

I've just had this error too on Catalina. Logs sent: 5bb81a2a7331dd5e85b3341c