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keybase / client

Keybase Go Library, Client, Service, OS X, iOS, Android, Electron
BSD 3-Clause "New" or "Revised" License
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Timing out #2825

Open donaldedgar opened 8 years ago

donaldedgar commented 8 years ago

I've gotten a few popups saying that keybase was taking too long to something edit: read and has timed out. It also says I should keybase log send so you can take a look at it.

It's complaining about my two public folders, although my /keybase/public/donaldedgar folder seems to be working fine despite the complaint. The other one, which is shared with another user isn't currently being displayed in my filesystem.

edit: Happened again. I think the problem is in Win10 because I can't access any of the folders there, but have no problem on Linux with any of the folders.

The log id may have been from my linux box, but I can run it again on Windows if need be.

my log id: 005dc0b61fca4c69f451ba1c

strib commented 8 years ago

@donaldedgar: the last time your log shows any interesting timeouts was on April 30th. Is that the timeframe you're talking about, or did you see that message more recently?

Given that you're on Linux, I'm pretty surprised you would see timeouts since we only put a hard limit on file system operations on the other platforms. Hrm.

donaldedgar commented 8 years ago

Your log ID is: 87a27b06f3102d251adc081c

@strib Sorry. I was switching between linux and windows and wasn't sure where the error was coming from. I initially did the logs from linux, but later discovered it was almost definitely a windows problem. So here's the log id for my windows machine.

strib commented 8 years ago

Ah, that makes more sense, thanks.

In this case, it looks like your Windows device wasn't able to set up a connection to one of our backend services (our block server), but it was able to connect to the other backend service (our metadata server).

This looks very similar to a bug we fixed last night, where connections were getting stuck due to a race in our passphrase-entry logic, though we haven't released a Windows release since then. We are working on getting one out the door. Once that's ready, can you please test it out?

@zanderz: please let us know when the release is ready. Thanks!

zanderz commented 8 years ago

New release (1.0.15-20160513144641+568ef0a) is public. Please either download it from the link or issue keybase update check at the Keybase CMD console.

donaldedgar commented 8 years ago

@zanderz @strib I currently have version 1.0.15-20160513144641+568ef0a on my Windows machine. I can see the files in my public folder, but my private folders say they are empty. Checking in on my linux machine and everything is still working fine.

log ID: fd64dd1733c31d9f8c77ca1c

donaldedgar commented 8 years ago

Delayed reaction, because now it seems to be working...