Dokan install eror - Githubissues

keybase / client

Keybase Go Library, Client, Service, OS X, iOS, Android, Electron

BSD 3-Clause "New" or "Revised" License

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Dokan install eror #3398

Open heavenly opened 8 years ago

heavenly commented 8 years ago

Hey, I am having an error with installing Dokan. I tried to install dokan seperately, ran as admin, redownloaded both keybase and dokan, tried to install KBFS. Didn't work. I got a permission denied, checked the path and it is fine.

Log file: http://pastebin.com/raw/hNtpQVXs

heavenly commented 8 years ago

@malgorithms @maxtaco

maxtaco commented 8 years ago

redirect to @zanderz and @taruti

heavenly commented 8 years ago

@zanderz @taruti

zanderz commented 8 years ago

If the Keybase installer is run as administrator, it will not work until reboot (or Keybase processes are all manually stopped and restarted). We may change the installer to fail in this case to prevent confusion.
The installer intentionally fails if a previous Dokan is found. KBFS requires Dokan 1.X. You may be able to replace Dokan using the following steps:
1. Install Keybase/KBFS
2. Uninstall Dokan using the control panel (reboot likely required)
3. Install some other Dokan 1.X version

heavenly commented 8 years ago

I ran the keybase windows file as from https://keybase.io/docs/the_app/install_windows It didnt work. I installed dokan seperately, it still didnt work. Trying to install keybase again.

taruti commented 8 years ago

Separate dokan installations will probably mess things up, but @zanderz knows the installer best.

zanderz commented 8 years ago

What exactly went wrong when you say the windows installer "didn't work"? The linked log shows the Dokan part failing, which is likely because it found a previous Dokan version already. Dokan installer log files would say (%temp%\dokan*.log).

heavenly commented 8 years ago

hmm, just checked my control panel and I found keybase was installed twice. i tried uninstalling both and it said Permission Denied.

zanderz commented 8 years ago

Any chance you launched the Keybase installer with elevated permissions? That might prevent uninstalling without elevation.

heavenly commented 8 years ago

I'm getting permission denied with uninstalling Dokan. and yes, I am running as admin.

heavenly commented 8 years ago

Also, I am doing a CLEAN INSTALL of keybase. I dont have any keybase installations, and im not supposed to. I am currently trying to install KBFS

heavenly commented 8 years ago

Pastebin post on this: http://pastebin.com/raw/gGbVjXc3

heavenly commented 8 years ago

brb, rebooting.

heavenly commented 8 years ago

back, nothing changed. still cant uninstall dokan or keybase.

heavenly commented 8 years ago

@zanderz

zanderz commented 8 years ago

The pastebin log seems to show that the uninstaller could not write its progress to the install DB or registry, which makes it seem like it must have been run under an account without permission to do so. I have never seen that and don't know how it could have happened. Is it possible the earlier installers were run under a different account? Does your account not have admin privileges on that machine?

heavenly commented 8 years ago

No, my account is the owner account. Weird, I tried on a different accout (with admin permissions) and it still didnt work. I also tried right clicking and using "Run as Admin". Didn't really make a difference. @zanderz