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keybase / client

Keybase Go Library, Client, Service, OS X, iOS, Android, Electron
BSD 3-Clause "New" or "Revised" License
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Input / Output error #3506

Closed mkhattak closed 8 years ago

mkhattak commented 8 years ago

I've had to reinstall keybase on a new computer and it looks like it is not recovering correctly, here's an example of a basic file encryption process that won't work:

mohammad@home-xps15z:~$ cd /keybase/private/identinista/
mohammad@home-xps15z:/keybase/private/identinista$ echo "I have a secret" > diary.txt
bash: diary.txt: Input/output error
mohammad@home-xps15z:/keybase/private/identinista$ echo "I have a secret" > diary.txt
bash: diary.txt: Input/output error
mohammad@home-xps15z:/keybase/private/identinista$ keybase log send
This command will send recent keybase log entries to keybase.io
for debugging purposes only.

These logs don’t include your private keys or encrypted data,
but they will include filenames and other metadata keybase normally
can’t read, for debugging purposes.

Continue sending logs to keybase.io? (type 'YES' to confirm): YES
▶ WARNING error opening log "/home/mohammad/.cache/keybase/keybase.updater.log": open /home/mohammad/.cache/keybase/keybase.updater.log: no such file or directory

my log id: 2c30395bf361da667889d41c

strib commented 8 years ago

Hi @mkhattak -- thanks for the report. Not only did you reinstall keybase, you also completely reset your Keybase account. If you were using the Keybase GUI, you should have seen an error notification popup explaining this. The problem is that those folders were written by a device that's no longer trusted.

We can reset those folders for you manually (wiping all the data in them), but we need public signed permission to do so. If you want us to do that, please run the following command on one of your devices, and substitute the current date and time as indicated:

keybase sign -m "<DATE_AND_TIME>: Please completely reset folders /keybase/private/identinista and /keybase/public/identinista because I reset my Keybase account."

and post the output here. I can get to resetting them tomorrow. Thanks!

mkhattak commented 8 years ago

Hi Jeremy - Thanks. See output below:

mohammad@home-xps15z:~$ keybase sign -m "07162016_1449: Please completely reset folders /keybase/private/identinista and /keybase/public/identinista because I reset my Keybase account." BEGIN KEYBASE SALTPACK SIGNED MESSAGE. kXR7VktZdyH7rvq v5wcIkHbsFPAvqk mF1IhKEvIlGqLla i0uqhhJiL1VZwNJ Ps1BukMs706Eh3d 5Fi4rGjmrJeso1s 28zamz1nIolJEDY 2lvhG5jGnUBgo1x RzSQR0UR1Ow8yxI OE41KIGSqwKww81 na7svbsLVjolMrd xCfcMYkvhTM8AMn aMrEQmGPqAGWZUP neAvC9q27h8ctki OxqxXQQDarFvost nlV25BIr5nTJDG6 8Y89sxqvPRHoshx mR3BFSKfS4ejXGE plXqkQpDy6AUDf9 EZ4UiEegmYOhMXQ ZNzdWajzM10IwrL cblZKcukX7TaI34 GGBbJWxSf882mgO 3XUsGcGooiA6qJw BiVMueDCklYi9sW OGWs4COXlND9pNF Uf8xufBjpQi48Qm N7RhN6nOmPAjBuW 7S4G6KJJu3PE6CO YitCfPyE2bRsNMT p6dL5ontAVixjCz 8adk. END KEYBASE SALTPACK SIGNED MESSAGE. mohammad@home-xps15z:~$

On Sun, Jul 17, 2016 at 9:29 AM, Jeremy Stribling notifications@github.com wrote:

Hi @mkhattak https://github.com/mkhattak -- thanks for the report. Not only did you reinstall keybase, you also completely reset your Keybase account. If you were using the Keybase GUI, you should have seen an error notification popup explaining this. The problem is that those folders were written by a device that's no longer trusted.

We can reset those folders for you manually (wiping all the data in them), but we need public signed permission to do so. If you want us to do that, please run the following command on one of your devices, and substitute the current date and time as indicated:

keybase sign -m ": Please completely reset folders /keybase/private/identinista and /keybase/public/identinista because I reset my Keybase account."

and post the output here. I can get to resetting them tomorrow. Thanks!

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/keybase/client/issues/3506#issuecomment-233182054, or mute the thread https://github.com/notifications/unsubscribe-auth/ACObPsbAcD11-6-qsZ4qvI9IGWw7oXJdks5qWi5BgaJpZM4JOOPA .

Mohammad Khattak

strib commented 8 years ago

Ok, the folders are reset. Please close this out if things seem to be working now. Thanks!

mkhattak commented 8 years ago

Works great! Thanks!

On Mon, Jul 18, 2016 at 1:17 PM, Jeremy Stribling notifications@github.com wrote:

Ok, the folders are reset. Please close this out if things seem to be working now. Thanks!

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/keybase/client/issues/3506#issuecomment-233395452, or mute the thread https://github.com/notifications/unsubscribe-auth/ACObPqOJhPOu42UbV3x8F7mzfeVx7-7rks5qW7UngaJpZM4JOOPA .

Mohammad Khattak