Can't remove favorite public folders (Windows)

mplx commented 8 years ago

I did the public folders tutorial on the keybase website with user chris but when I remove the folder as described in the docs it still shows up again after deletion.

I want to get rid of chris - sorry! ;) - but it doesn't work at all: deleted in Windows Explorer, cmd shell and cygwin bash. Also installed the current keybase client on a fresh Windows installation - folder is still here.

keybase 1.0.16-20160713110422+a1c00b3 kbfsdokan 1.0.2-20160713110422+9603f1b

tried with Win7 and Win8.1 (both amd64 & german locales)

my log id: 37218a599f675fdf83b79d1c

strib commented 8 years ago

@mplx -- what exactly are you doing to remove the public\chris folder? In your logs, I don't see any calls for actually removing the folder. Can you tell me exactly what commands you tried?

mplx commented 8 years ago

Windows Explorer

enter the kbfs drive, folder public, mark chris, press delete, confirm ok, no error, folder disappers; hit F5; folder is here again

cygwin / rmdir (as suggested)

enter cygwin bash, cd to /cygdrive/(kbfs letter)/public

$ rmdir chris
$ ls
chris  mplx

cygwin / rm -Rf

enter cygwin bash, cd to /cygdrive/(kbfs letter)/public

$ rm -Rf chris
rm: das Entfernen von 'chris/verified_software/ubuntu-16.04' ist nicht möglich: Directory not empty
rm: das Entfernen von 'chris/security_stuff' ist nicht möglich: Directory not empty
rm: das Entfernen von 'chris/random' ist nicht möglich: Directory not empty
rm: das Entfernen von 'chris/Photos/this_is_a_dir/foo/bar/another_directory' ist nicht möglich: Directory not empty

strib commented 8 years ago

Thanks! The rmdir thing definitely works on Linux/OS X, but I don't know if cygwin bash does the right thing. Now I do see one removal call (Windows logging is slightly different, I missed it the first time), but I guess it didn't work.

@mplx: did you try rmdir in the normal Windows command prompt? (Without the recursive option.) That's the way I've seen people do it in the past (I don't have a Windows test box handy at the moment).

@taruti: any other ideas?

mplx commented 8 years ago

Output from Windows command prompt:

E:\>cd public

E:\public>rmdir chris

E:\public>dir
 Datenträger in Laufwerk E: ist KBFS

 Verzeichnis von E:\public

18.08.2016  22:38    <DIR>          .
18.08.2016  22:38    <DIR>          ..
31.08.1754  00:43    <DIR>          mplx
31.08.1754  00:43    <DIR>          chris
               0 Datei(en),              0 Bytes
               4 Verzeichnis(se), 10.737.411.072 Bytes frei

strib commented 8 years ago

Weird. Ok thanks. @taruti?

mplx commented 8 years ago

It seems after removal its gone for a few moments but then appears again

Windows CMD

E:\public>dir
 Datenträger in Laufwerk E: ist KBFS

 Verzeichnis von E:\public

18.08.2016  23:14    <DIR>          .
18.08.2016  23:14    <DIR>          ..
31.08.1754  00:43    <DIR>          chris
31.08.1754  00:43    <DIR>          mplx
               0 Datei(en),              0 Bytes
               4 Verzeichnis(se), 10.737.411.072 Bytes frei

E:\public>rmdir chris

E:\public>dir
 Datenträger in Laufwerk E: ist KBFS

 Verzeichnis von E:\public

18.08.2016  23:14    <DIR>          .
18.08.2016  23:14    <DIR>          ..
31.08.1754  00:43    <DIR>          mplx
               0 Datei(en),              0 Bytes
               3 Verzeichnis(se), 10.737.411.072 Bytes frei

E:\public>dir
 Datenträger in Laufwerk E: ist KBFS

 Verzeichnis von E:\public

18.08.2016  23:14    <DIR>          .
18.08.2016  23:14    <DIR>          ..
31.08.1754  00:43    <DIR>          mplx
31.08.1754  00:43    <DIR>          chris
               0 Datei(en),              0 Bytes
               4 Verzeichnis(se), 10.737.411.072 Bytes frei

Cygwin bash

/cygdrive/e/public
$ date && ls && date && rmdir chris && date && ls && sleep 1 && date && ls
Do, 18. Aug 2016 23:13:12
chris  mplx
Do, 18. Aug 2016 23:13:13
Do, 18. Aug 2016 23:13:13
mplx
Do, 18. Aug 2016 23:13:14
chris  mplx

Sidenote

compare quite strange timestamps (1754) Windows cmd to Cygwin - local date is 2016-08-18 ~23:19

E:\public>dir
 Datenträger in Laufwerk E: ist KBFS

 Verzeichnis von E:\public

18.08.2016  23:19    <DIR>          .
18.08.2016  23:19    <DIR>          ..
31.08.1754  00:43    <DIR>          chris
31.08.1754  00:43    <DIR>          mplx

$ ls -la
insgesamt 3
drwxr-xr-x 1 mplx Kein 0 30. Aug 1754  .
drwxr-xr-x 1 mplx Kein 0 30. Aug 1754  ..
drwxr-xr-x 1 mplx Kein 0  3. Aug 15:22 chris
drwxr-xr-x 1 mplx Kein 0 18. Aug 16:38 mplx

strib commented 8 years ago

@mplx -- it's possible Windows Explorer recent file activity is bringing it back by trying to stat recent files. Maybe clearing explorer file history will help?

jtsmith0101 commented 8 years ago

strib, this is the exact same problem I'm experiencing with my private and public folders referenced in issue 3982

mplx commented 8 years ago

I've strong doubts this is an caching issue - I upgraded keybase on computer A to current version, had the deletion problems there and then upgraded computer B - the multiple deleted folder showed up there without being accessed before.

@jtsmith0101 1.) what locale do you use? 2.) do you have other virtual file systems installed? personally i'm using boxcryptor classic which may interfere with keybase' dokan?

jtsmith0101 commented 8 years ago

Interesting comment on the boxcryptor... I've installed it some months back but haven't used it.

I also use GPG4win for local key management and local encryption/decryption.

Sent from my mobile device.

On Aug 21, 2016 06:13, "mplx" notifications@github.com wrote:

I've strong doubts this is an caching issue - I upgraded keybase on computer A to current version, had the deletion problems there and then upgraded computer B - the multiple deleted folder showed up there without being accessed before.

@jtsmith0101 https://github.com/jtsmith0101 1.) what locale do you use? 2.) do you have other virtual file systems installed? personally i'm using boxcryptor classic which may interfere with keybase' dokan?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/keybase/client/issues/3958#issuecomment-241221283, or mute the thread https://github.com/notifications/unsubscribe-auth/AJ9TfMvn8K2H_0UNGU2BEc2GGXkJVlVzks5qh1_-gaJpZM4Jn25u .

jtsmith0101 commented 8 years ago

I also use Veracrypt.... forgot to mention that....

I'll uninstall boxcryptor since I'm not using it.... see if that helps.....

On Sun, Aug 21, 2016 at 8:54 AM, James Smith jtsmith0101@gmail.com wrote:

Interesting comment on the boxcryptor... I've installed it some months back but haven't used it.

I also use GPG4win for local key management and local encryption/decryption.

Sent from my mobile device.

On Aug 21, 2016 06:13, "mplx" notifications@github.com wrote:

I've strong doubts this is an caching issue - I upgraded keybase on computer A to current version, had the deletion problems there and then upgraded computer B - the multiple deleted folder showed up there without being accessed before.

@jtsmith0101 https://github.com/jtsmith0101 1.) what locale do you use? 2.) do you have other virtual file systems installed? personally i'm using boxcryptor classic which may interfere with keybase' dokan?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/keybase/client/issues/3958#issuecomment-241221283, or mute the thread https://github.com/notifications/unsubscribe-auth/AJ9TfMvn8K2H_0UNGU2BEc2GGXkJVlVzks5qh1_-gaJpZM4Jn25u .

jtsmith0101 commented 8 years ago

I take it back.... I did not have Boxcryptor installed on this machine. I do have GPG4Win (Kleopatra) and Veracrypt...

On Sun, Aug 21, 2016 at 2:02 PM, James Smith jtsmith0101@gmail.com wrote:

I also use Veracrypt.... forgot to mention that....

I'll uninstall boxcryptor since I'm not using it.... see if that helps.....

On Sun, Aug 21, 2016 at 8:54 AM, James Smith jtsmith0101@gmail.com wrote:

Interesting comment on the boxcryptor... I've installed it some months back but haven't used it.

I also use GPG4win for local key management and local encryption/decryption.

Sent from my mobile device.

On Aug 21, 2016 06:13, "mplx" notifications@github.com wrote:

I've strong doubts this is an caching issue - I upgraded keybase on computer A to current version, had the deletion problems there and then upgraded computer B - the multiple deleted folder showed up there without being accessed before.

@jtsmith0101 https://github.com/jtsmith0101 1.) what locale do you use? 2.) do you have other virtual file systems installed? personally i'm using boxcryptor classic which may interfere with keybase' dokan?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/keybase/client/issues/3958#issuecomment-241221283, or mute the thread https://github.com/notifications/unsubscribe-auth/AJ9TfMvn8K2H_0UNGU2BEc2GGXkJVlVzks5qh1_-gaJpZM4Jn25u .

starkythefox commented 8 years ago

Both GPG4Win and Veracrypt here, I have seen that problem but I doubt is related to any of the two software unless you are using a Veracrypt container in there. Close any Explorer windows, close or kill Keybase GUI (if running) then close and reopen a CMD window, then try rmdir the public folder. I've just seen a few causes of not deleting permanently but only on Windows 10:

You are trying to delete the folder using the Explorer window.
The Explorer window (or at much current explorer.exe process) is open when you tried to use rmdir K:\public\user which causes it to reappear inmediatly.
[Windows 10 specific] RuntimeBroker.exe was querying that folder. Killing the process then deleting the folder and a reboot for precaution made K:\public\chris folder finally disappear for me.

If none of that works, you can try using Process Monitor at Windows Sysinternals page to find out what process is querying that folder after you rmdir it.

After executing the program (it is portable), for the sake of the use of memory, it is better if you activate the option at "Filter > Drop Filtered Events", specially if the folder reappears after some minutes (the typical "chris" pop-up).

Click on the Filter icon ( filter_icon ). Then add the next filter (replacing "/public/chris" with the path of the folder): filter_to_add

After hitting "Apply" and "OK", it should show only operations by any process to the specific path except those excluded by default. You can then try rmdir the folder and see which process or processes are bringing it back. A rmdir looks like this:

rmdir_process

To stop capturing, hit the capture button ( capture_icon ), it should have a red X afterwards. Same for the autoscrolling, hit the autoscroll button ( scroll_icon )

jtsmith0101 commented 8 years ago

Success! I was able to remove the public folder instance of "chris".

I closed all instances of the windows explorer and used command line rmdir.

On Mon, Aug 22, 2016 at 2:07 AM, Juan Miguel Navarro Martínez < notifications@github.com> wrote:

Both GPG4Win and Veracrypt here, I have seen that problem but I doubt is related to any of the two software unless you are using a Veracrypt container in there. Close any Explorer windows, close or kill Keybase GUI (if running) then close and reopen a CMD window, then try rmdir the public folder. I've just seen a few causes of not deleting permanently but only on Windows 10:

You are trying to delete the folder using the Explorer window.

The Explorer window (or at much current explorere.exe process) is open when you tried to use rmdir K:\public\user which causes it to reappear inmediatly.

[Windows 10 specific] RuntimeBroker.exe was querying that folder. Killing the process then deleting the folder and a reboot for precaution made K:\public\chris folder finally disappear for me.

If none of that works, you can try using Process Monitor https://technet.microsoft.com/en-us/sysinternals/bb896645?f=255&MSPPError=-2147217396 at Windows Sysinternals page to find out what process is querying that folder after you rmdir it.

After executing the program (it is portable), for the sake of the use of memory, it is better if you activate the option at "Filter > Drop Filtered Events", specially if the folder reappears after some minutes (the typical "chris" pop-up).

Click on the Filter icon ([image: filter_icon] https://cloud.githubusercontent.com/assets/14891772/17838153/ce5b8054-67c5-11e6-8e20-6dff851a8089.png). Then add the next filter (replacing "/public/chris" with the path of the folder): [image: filter_to_add] https://cloud.githubusercontent.com/assets/14891772/17838160/12df23f2-67c6-11e6-8913-178fd26af741.png

After hitting "Apply" and "OK", it should show only operations by any process to the specific path except those excluded by default. You can then try rmdir the folder and see which process or processes are bringing it back. A rmdir looks like this:

[image: rmdir_process] https://cloud.githubusercontent.com/assets/14891772/17838273/b6dc6cfa-67c9-11e6-9ca5-90c92975f31d.png

To stop capturing, hit the capture button ([image: capture_icon] https://cloud.githubusercontent.com/assets/14891772/17838190/e730cce6-67c6-11e6-879d-100470b31869.png), it should have a red X afterwards. Same for the autoscrolling, hit the autoscroll button ([image: scroll_icon] https://cloud.githubusercontent.com/assets/14891772/17838192/037d4be0-67c7-11e6-87a0-8b0daec7099a.png )

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/keybase/client/issues/3958#issuecomment-241266058, or mute the thread https://github.com/notifications/unsubscribe-auth/AJ9TfMBXpDLbXPcyOdOAhURSQKYGYttOks5qiHewgaJpZM4Jn25u .

taruti commented 8 years ago

@jtsmith0101 Can this be closed?

Unfortunately there are lots of suspects that may access a directory but process monitor helps like @juanminm said.

jtsmith0101 commented 8 years ago

I think this can be resolved.

Sent from my mobile device.

On Aug 23, 2016 19:37, "Taru Karttunen" notifications@github.com wrote:

@jsmith0101 Can this be closed?

Unfortunately there are lots of suspects that may access a directory but process monitor helps like @juanminm https://github.com/juanminm said.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/keybase/client/issues/3958#issuecomment-241679167, or mute the thread https://github.com/notifications/unsubscribe-auth/AJ9TfNtMuD9OO5-teIYSdDVrSX80xdRuks5qir93gaJpZM4Jn25u .

keybase / client

Can't remove favorite public folders (Windows) #3958