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keybase / client

Keybase Go Library, Client, Service, OS X, iOS, Android, Electron
BSD 3-Clause "New" or "Revised" License
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Keybase.io graphic UI sticks at load after recent update. #5719

Open packetrat opened 7 years ago

packetrat commented 7 years ago

While CLI appears to be working, GUI fails, sticks at "loading" screen shot 2017-02-07 at 3 31 05 pm

my log id: ca395136de6661875c38221c

cjb commented 7 years ago

Thanks for the report. It looks like the GUI is looking in /Users/xxx/Library/Group Containers/keybase/Library/Caches/Keybase/keybased.sock, but the service is running in /Users/xxx/Library/Caches/Keybase/keybased.pid.

@gabriel?

gabriel commented 7 years ago

@cjb That status appears when service isn't running (it will check both places for sock file)

gabriel commented 7 years ago

What happens if you run?

/Applications/Keybase.app/Contents/Resources/KeybaseInstaller.app/Contents/MacOS/Keybase --app-path=/Applications/Keybase.app --run-mode=prod --timeout=90
packetrat commented 7 years ago 
Installer: 1.1.46
Privileged Helper: Installed, Bundle Version: 1.0.29, Version: 1.0.29
Updater: Unknown, Install Error: keybase.updater is not running (updater)
Service: Unknown, 
Fuse: Unknown, 
Mount directory: Unknown, 
KBFS: Unknown, 
CLI: Unknown, 

Log:
Version: 1.1.46
Installables: (
    "Privileged Helper",
    Updater,
    Service,
    Fuse,
    "Mount directory",
    KBFS,
    CLI
)
Install: Privileged Helper
Connecting to keybase.Helper (privileged=1)
Connected
Helper version: {
    build = 2;
    version = "1.0.29";
}
Helper version: {
    build = 2;
    version = "1.0.29";
}
Install: Updater
Task: /Applications/Keybase.app/Contents/SharedSupport/bin/keybase -d --log-format=file install --format=json --components=updater --timeout=90s
Task EOF
Completed
Task (err): 2017-02-07T21:28:36.136598 ▶ [DEBU keybase globals.go:352] 001 Created Identify2Cache, max age: 5m0s
2017-02-07T21:28:36.138117 ▶ [DEBU keybase globals.go:355] 002 Created LinkCache, max size: 65536, clean dur: 1m0s
2017-02-07T21:28:36.138188 ▶ [DEBU keybase globals.go:357] 003 Created CardCache, max age: 5m0s
2017-02-07T21:28:36.138213 ▶ [DEBU keybase globals.go:359] 004 made a new full self cache
2017-02-07T21:28:36.138231 ▶ [DEBU keybase globals.go:361] 005 made a new cached UPAK loader (timeout=10m0s)
2017-02-07T21:28:36.153030 ▶ [DEBU keybase ui.go:571] 006 Can't set GPG_TTY; discover failed
2017-02-07T21:28:36.153606 ▶ [DEBU keybase globals.go:335] 007 Keybase CLI 1.0.18-20170207120017+ce0f90d
2017-02-07T21:28:36.154233 ▶ [DEBU keybase globals.go:335] 008 - Built with go1.7.5
2017-02-07T21:28:36.154255 ▶ [DEBU keybase globals.go:335] 009 - Visit https://keybase.io for more details
2017-02-07T21:28:36.154275 ▶ [DEBU keybase main.go:147] 00a + configureProcesses
2017-02-07T21:28:36.154310 ▶ [DEBU keybase main.go:245] 00b + configureLogging
2017-02-07T21:28:36.154323 ▶ [DEBU keybase main.go:254] 00c Disabling log forwarding
2017-02-07T21:28:36.154333 ▶ [DEBU keybase main.go:247] 00d - configureLogging
2017-02-07T21:28:36.154343 ▶ [DEBU keybase main.go:149] 00e - configureProcesses -> <nil>
2017-02-07T21:28:36.154970 ▶ [DEBU keybase install_osx.go:405] 00f Installing components: [updater]
2017-02-07T21:28:36.155596 ▶ [DEBU keybase install_osx.go:945] 010 Using updater path: /Applications/Keybase.app/Contents/SharedSupport/bin/updater
2017-02-07T21:28:36.156101 ▶ [INFO keybase launchd.go:291] 011 Removing /Users/admin/Library/LaunchAgents/keybase.updater.plist
2017-02-07T21:28:36.165073 ▶ [DEBU keybase launchd.go:141] 012 Output (launchctl remove): 
2017-02-07T21:28:36.165141 ▶ [INFO keybase launchd.go:217] 013 Waiting for keybase.updater to exit...
2017-02-07T21:28:36.383780 ▶ [INFO keybase launchd.go:160] 014 Stopped keybase.updater
2017-02-07T21:28:36.383845 ▶ [DEBU keybase install_osx.go:955] 015 Installing updater service (keybase.updater, timeout=1m30s)
2017-02-07T21:28:36.384154 ▶ [INFO keybase launchd.go:270] 016 Saving /Users/admin/Library/LaunchAgents/keybase.updater.plist
2017-02-07T21:28:36.385021 ▶ [DEBU keybase util.go:181] 017 + Writing to /Users/admin/Library/LaunchAgents/keybase.updater.plist
2017-02-07T21:28:36.386343 ▶ [DEBU keybase util.go:183] 018 | Temporary file generated: /Users/admin/Library/LaunchAgents/keybase.updater.plist.HQZYENCUCQYFUIXXZO5MG7NYDXOMIDRZ
2017-02-07T21:28:36.386613 ▶ [DEBU keybase util.go:202] 019 - Wrote to /Users/admin/Library/LaunchAgents/keybase.updater.plist -> ok
2017-02-07T21:28:36.386728 ▶ [INFO keybase launchd.go:95] 01a Starting keybase.updater
2017-02-07T21:28:36.395907 ▶ [DEBU keybase launchd.go:98] 01b Output (launchctl load): 
2017-02-07T21:28:36.395970 ▶ [INFO keybase launchd.go:176] 01c Waiting for keybase.updater to be loaded...
2017-02-07T21:30:06.396521 ▶ [ERRO keybase standard.go:200] 01d Error installing updater service: keybase.updater is not running
2017-02-07T21:30:06.398959 ▶ [ERRO keybase standard.go:200] 01e Error installing updater: keybase.updater is not running
2017-02-07T21:30:06.405306 ▶ [DEBU keybase out_of_date.go:14] 01f + PrintOutOfDateWarnings
2017-02-07T21:30:06.406659 ▶ [DEBU keybase util.go:402] 020 + GetSocket
2017-02-07T21:30:06.407846 ▶ [DEBU keybase util.go:403] 021 - GetSocket -> ok
2017-02-07T21:30:06.408474 ▶ [DEBU keybase socket.go:73] 022 | empty socket wrapper; need a new one
2017-02-07T21:30:06.409667 ▶ [DEBU keybase socket_nix.go:96] 023 Dialing unix:/Users/admin/Library/Group Containers/keybase/Library/Caches/Keybase/keybased.sock
2017-02-07T21:30:06.412787 ▶ [DEBU keybase socket_nix.go:96] 024 Dialing unix:/Users/admin/Library/Caches/Keybase/keybased.sock
2017-02-07T21:30:06.414392 ▶ [DEBU keybase socket.go:88] 025 | DialSocket -> ERROR: There were multiple errors: dial unix /Users/admin/Library/Group Containers/keybase/Library/Caches/Keybase/keybased.sock: connect: no such file or directory; dial unix /Users/admin/Library/Caches/Keybase/keybased.sock: connect: no such file or directory
2017-02-07T21:30:06.414419 ▶ [DEBU keybase out_of_date.go:19] 026 Ignoring error in printOutOfDateWarnings: There were multiple errors: dial unix /Users/admin/Library/Group Containers/keybase/Library/Caches/Keybase/keybased.sock: connect: no such file or directory; dial unix /Users/admin/Library/Caches/Keybase/keybased.sock: connect: no such file or directory
2017-02-07T21:30:06.414729 ▶ [DEBU keybase out_of_date.go:20] 027 - PrintOutOfDateWarnings
2017-02-07T21:30:06.518116 ▶ [DEBU keybase globals.go:423] 028 Calling shutdown first time through
2017-02-07T21:30:06.520253 ▶ [DEBU keybase login_state.go:1045] 029 + Account "LoginState - Shutdown"
2017-02-07T21:30:06.520729 ▶ [DEBU keybase login_state.go:958] 02a - LoginState: Leaving request loop
2017-02-07T21:30:06.520749 ▶ [DEBU keybase login_state.go:1047] 02b - Account "LoginState - Shutdown"
2017-02-07T21:30:06.521291 ▶ [DEBU keybase globals.go:480] 02c exiting shutdown code=0; err=<nil>

Task (out): {
  "componentResults": [
    {
      "name": "updater",
      "status": {
        "code": 1804,
        "name": "ERROR",
        "desc": "keybase.updater is not running",
        "fields": null
      }
    }
  ],
  "status": {
    "code": 1804,
    "name": "ERROR",
    "desc": "keybase.updater is not running (updater)",
    "fields": null
  },
  "fatal": false
}

Install complete
Privileged Helper: Installed, Bundle Version: 1.0.29
Version: 1.0.29
Updater: Install Error: keybase.updater is not running (updater)
packetrat commented 7 years ago

From the CLI, it looks like:

$ /Applications/Keybase.app/Contents/Resources/KeybaseInstaller.app/Contents/MacOS/Keybase --app-path=/Applications/Keybase.app --run-mode=prod --timeout=90
02.07.2017 21:28:35.774 Installer:42[DEBG] Version: 1.1.46
02.07.2017 21:28:35.815 KBInstaller:27[DEBG] Installables: (
    "Privileged Helper",
    Updater,
    Service,
    Fuse,
    "Mount directory",
    KBFS,
    CLI
)
02.07.2017 21:28:35.815 KBInstaller:32[DEBG] Install: Privileged Helper
02.07.2017 21:28:35.816 KBHelperTool:73[INFO] Connecting to keybase.Helper (privileged=1)
02.07.2017 21:28:35.816 KBHelperTool:73[INFO] Connected
02.07.2017 21:28:35.858 KBHelperTool:93[DEBG] Helper version: {
    build = 2;
    version = "1.0.29";
}
02.07.2017 21:28:35.890 KBHelperTool:93[DEBG] Helper version: {
    build = 2;
    version = "1.0.29";
}
02.07.2017 21:28:35.896 KBInstaller:32[DEBG] Install: Updater
02.07.2017 21:28:35.897 KBTask:114[DEBG] Task: /Applications/Keybase.app/Contents/SharedSupport/bin/keybase -d --log-format=file install --format=json --components=updater --timeout=90s
02.07.2017 21:30:06.524 KBTask:55[DEBG] Task EOF
02.07.2017 21:30:06.525 KBTask:70[DEBG] Completed
02.07.2017 21:30:06.525 KBTask:72[DEBG] Task (err): 2017-02-07T21:28:36.136598 ▶ [DEBU keybase globals.go:352] 001 Created Identify2Cache, max age: 5m0s
2017-02-07T21:28:36.138117 ▶ [DEBU keybase globals.go:355] 002 Created LinkCache, max size: 65536, clean dur: 1m0s
2017-02-07T21:28:36.138188 ▶ [DEBU keybase globals.go:357] 003 Created CardCache, max age: 5m0s
2017-02-07T21:28:36.138213 ▶ [DEBU keybase globals.go:359] 004 made a new full self cache
2017-02-07T21:28:36.138231 ▶ [DEBU keybase globals.go:361] 005 made a new cached UPAK loader (timeout=10m0s)
2017-02-07T21:28:36.153030 ▶ [DEBU keybase ui.go:571] 006 Can't set GPG_TTY; discover failed
2017-02-07T21:28:36.153606 ▶ [DEBU keybase globals.go:335] 007 Keybase CLI 1.0.18-20170207120017+ce0f90d
2017-02-07T21:28:36.154233 ▶ [DEBU keybase globals.go:335] 008 - Built with go1.7.5
2017-02-07T21:28:36.154255 ▶ [DEBU keybase globals.go:335] 009 - Visit https://keybase.io for more details
2017-02-07T21:28:36.154275 ▶ [DEBU keybase main.go:147] 00a + configureProcesses
2017-02-07T21:28:36.154310 ▶ [DEBU keybase main.go:245] 00b + configureLogging
2017-02-07T21:28:36.154323 ▶ [DEBU keybase main.go:254] 00c Disabling log forwarding
2017-02-07T21:28:36.154333 ▶ [DEBU keybase main.go:247] 00d - configureLogging
2017-02-07T21:28:36.154343 ▶ [DEBU keybase main.go:149] 00e - configureProcesses -> <nil>
2017-02-07T21:28:36.154970 ▶ [DEBU keybase install_osx.go:405] 00f Installing components: [updater]
2017-02-07T21:28:36.155596 ▶ [DEBU keybase install_osx.go:945] 010 Using updater path: /Applications/Keybase.app/Contents/SharedSupport/bin/updater
2017-02-07T21:28:36.156101 ▶ [INFO keybase launchd.go:291] 011 Removing /Users/admin/Library/LaunchAgents/keybase.updater.plist
2017-02-07T21:28:36.165073 ▶ [DEBU keybase launchd.go:141] 012 Output (launchctl remove): 
2017-02-07T21:28:36.165141 ▶ [INFO keybase launchd.go:217] 013 Waiting for keybase.updater to exit...
2017-02-07T21:28:36.383780 ▶ [INFO keybase launchd.go:160] 014 Stopped keybase.updater
2017-02-07T21:28:36.383845 ▶ [DEBU keybase install_osx.go:955] 015 Installing updater service (keybase.updater, timeout=1m30s)
2017-02-07T21:28:36.384154 ▶ [INFO keybase launchd.go:270] 016 Saving /Users/admin/Library/LaunchAgents/keybase.updater.plist
2017-02-07T21:28:36.385021 ▶ [DEBU keybase util.go:181] 017 + Writing to /Users/admin/Library/LaunchAgents/keybase.updater.plist
2017-02-07T21:28:36.386343 ▶ [DEBU keybase util.go:183] 018 | Temporary file generated: /Users/admin/Library/LaunchAgents/keybase.updater.plist.HQZYENCUCQYFUIXXZO5MG7NYDXOMIDRZ
2017-02-07T21:28:36.386613 ▶ [DEBU keybase util.go:202] 019 - Wrote to /Users/admin/Library/LaunchAgents/keybase.updater.plist -> ok
2017-02-07T21:28:36.386728 ▶ [INFO keybase launchd.go:95] 01a Starting keybase.updater
2017-02-07T21:28:36.395907 ▶ [DEBU keybase launchd.go:98] 01b Output (launchctl load): 
2017-02-07T21:28:36.395970 ▶ [INFO keybase launchd.go:176] 01c Waiting for keybase.updater to be loaded...
2017-02-07T21:30:06.396521 ▶ [ERRO keybase standard.go:200] 01d Error installing updater service: keybase.updater is not running
2017-02-07T21:30:06.398959 ▶ [ERRO keybase standard.go:200] 01e Error installing updater: keybase.updater is not running
2017-02-07T21:30:06.405306 ▶ [DEBU keybase out_of_date.go:14] 01f + PrintOutOfDateWarnings
2017-02-07T21:30:06.406659 ▶ [DEBU keybase util.go:402] 020 + GetSocket
2017-02-07T21:30:06.407846 ▶ [DEBU keybase util.go:403] 021 - GetSocket -> ok
2017-02-07T21:30:06.408474 ▶ [DEBU keybase socket.go:73] 022 | empty socket wrapper; need a new one
2017-02-07T21:30:06.409667 ▶ [DEBU keybase socket_nix.go:96] 023 Dialing unix:/Users/admin/Library/Group Containers/keybase/Library/Caches/Keybase/keybased.sock
2017-02-07T21:30:06.412787 ▶ [DEBU keybase socket_nix.go:96] 024 Dialing unix:/Users/admin/Library/Caches/Keybase/keybased.sock
2017-02-07T21:30:06.414392 ▶ [DEBU keybase socket.go:88] 025 | DialSocket -> ERROR: There were multiple errors: dial unix /Users/admin/Library/Group Containers/keybase/Library/Caches/Keybase/keybased.sock: connect: no such file or directory; dial unix /Users/admin/Library/Caches/Keybase/keybased.sock: connect: no such file or directory
2017-02-07T21:30:06.414419 ▶ [DEBU keybase out_of_date.go:19] 026 Ignoring error in printOutOfDateWarnings: There were multiple errors: dial unix /Users/admin/Library/Group Containers/keybase/Library/Caches/Keybase/keybased.sock: connect: no such file or directory; dial unix /Users/admin/Library/Caches/Keybase/keybased.sock: connect: no such file or directory
2017-02-07T21:30:06.414729 ▶ [DEBU keybase out_of_date.go:20] 027 - PrintOutOfDateWarnings
2017-02-07T21:30:06.518116 ▶ [DEBU keybase globals.go:423] 028 Calling shutdown first time through
2017-02-07T21:30:06.520253 ▶ [DEBU keybase login_state.go:1045] 029 + Account "LoginState - Shutdown"
2017-02-07T21:30:06.520729 ▶ [DEBU keybase login_state.go:958] 02a - LoginState: Leaving request loop
2017-02-07T21:30:06.520749 ▶ [DEBU keybase login_state.go:1047] 02b - Account "LoginState - Shutdown"
2017-02-07T21:30:06.521291 ▶ [DEBU keybase globals.go:480] 02c exiting shutdown code=0; err=<nil>

02.07.2017 21:30:06.525 KBTask:73[DEBG] Task (out): {
  "componentResults": [
    {
      "name": "updater",
      "status": {
        "code": 1804,
        "name": "ERROR",
        "desc": "keybase.updater is not running",
        "fields": null
      }
    }
  ],
  "status": {
    "code": 1804,
    "name": "ERROR",
    "desc": "keybase.updater is not running (updater)",
    "fields": null
  },
  "fatal": false
}

02.07.2017 21:30:06.525 KBInstaller:45[INFO] Install complete
02.07.2017 21:30:06.527 KBInstaller:49[INFO] Privileged Helper: Installed, Bundle Version: 1.0.29
Version: 1.0.29
02.07.2017 21:30:06.527 KBInstaller:49[INFO] Updater: Install Error: keybase.updater is not running (updater)
02.07.2017 21:30:46.477 Installer:82[INFO] Exit(1)
uwehollatz commented 7 years ago

I got same error report. Any way to fix this?

gabriel commented 7 years ago

Are you still having issues with this?