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keybase / client

Keybase Go Library, Client, Service, OS X, iOS, Android, Electron
BSD 3-Clause "New" or "Revised" License
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Sigh, need private folder reset #6369

Closed seanfarley closed 7 years ago

seanfarley commented 7 years ago

Without getting into my opinions on UX, I am here to kindly request my private folder for smf be reset. I did indeed reset my paper key (though I had no files previously, so why do I need to go through these hoops of resetting it?)


$ keybase sign -m "$(date): Please completely reset folder /keybase/private/smf because I no longer have access to any of the devices it is keyed for."
BEGIN KEYBASE SALTPACK SIGNED MESSAGE. kXR7VktZdyH7rvq v5wcIkHbsAv3myH ev3MDsl4mUkZ4PF cFs0dBILvcOEocp MyA4xmnFPCkNpPo eRf4AyxuZd64WBB 75l3Ai3xhokI9d5 x7M5sbnlaPXgRRw uajb0gDUNdY6W6y d89WzJA32x1k6NY 243KchQ6E6xG1AO EAiKL19FHl1W6gQ 9mfNK1BHYf8aEkq 8LvFN2bTWKemQ09 8J0Mu7dLgij2Xel 5yza7IG43cnCxz4 fcWt6P5TS9mz3Eg eggQQ9rj0oGCn6N 1PrJRDJWV07ujq3 fHRZjhB99cfbvbU rRMY7IU9mvQKIBL Fzqp0UBlD32oPaX AtJDfebmrenYP0S ioiRRBtOfMkpLoA 7k1ZgK9hGT72B5d hzLAyFeZJKFeB2j 0Da9hPzzRkDxjf0 RD9z2m1BAiYg9II krUrQnlfxF5nQ0d caP7OOodhwyfIL5 ckp3SOFS4vQSdP0 md1lntVw0y8b28b sO. END KEYBASE SALTPACK SIGNED MESSAGE.
strib commented 7 years ago

Ok, I've reset the folder for you. Please close this out if things seem ok.

We'd value hearing any suggestions you have for improving the UX. Is there something we could have done to minimize the risk of losing your paper key?

We are a small startup and are actively working on other higher-priority things right now. In the fullness of time, I agree it would be nice to have a secure way to reset folders that don't have any data yet. It's not trivial for the server to do it, though, since we don't want the server to be able to mess with folders arbitrarily. So we'd need to build a nice GUI around letting the user securely request the resets, and we just haven't had time to design/build it yet. Sorry for the inconvenience!

seanfarley commented 7 years ago

Ok, I've reset the folder for you. Please close this out if things seem ok.

Thanks! Seems to work great now 👍

We'd value hearing any suggestions you have for improving the UX. Is there something we could have done to minimize the risk of losing your paper key?

That's difficult. Mainly because I'm human. Being that I don't have a printer and am too lazy to write out the full phrase, perhaps am image of the phrase could be sent to my phone?

I think you're in a tough position. Having to fight upstream against user behavior that is pretty ingrained. For example, not being able to rekey kbfs when I have access to everything but the paper key is very non-intuitive.

We are a small startup and are actively working on other higher-priority things right now. In the fullness of time, I agree it would be nice to have a secure way to reset folders that don't have any data yet. It's not trivial for the server to do it, though, since we don't want the server to be able to mess with folders arbitrarily. So we'd need to build a nice GUI around letting the user securely request the resets, and we just haven't had time to design/build it yet.

Totally makes sense. Perhaps the image thing would go a long way but we'll see.

Sorry for the inconvenience!

No worries, it happens :-)