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keybase / keybase-issues

A single repo for managing publicly recognized issues with the keybase client, installer, and website.
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Latest Keybase for Windows update fails. #2589

Open bradcoats opened 8 years ago

bradcoats commented 8 years ago

Anytime I've tried to install the latest update for Keybase on Windows, I'm getting an error and install failure. I can repair the existing install and it runs again, but the new version will not install. Install log attached.

Keybase_20160924113940.txt

zanderz commented 8 years ago

What version are you upgrading from? What do you see in the "Uninstall a program" list that begins with "Dokan"? The log shows that our tool to clean old drivers is returning some error, but it is unclear why. I recommend explicitly uninstalling Keybase (your settings and provisioning will remain) and any Dokan library packages, rebooting, then installing the latest. If you still have trouble, it may be helpful to run the cleaning utility separately with the -l option as Administrator and report the results.

everyonce commented 5 years ago

Not sure if it's still a helpful thing to run, but access is denied on that s3 bucket - I'm also having trouble updating the keybase client on windows