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keybase / keybase-issues

A single repo for managing publicly recognized issues with the keybase client, installer, and website.
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Cannot withdraw from keybase account: mysterious (and misspelled) error message #3605

Open offby1 opened 5 years ago

offby1 commented 5 years ago

I'm playing around with the keybase app on Android, particularly the "wallet" bit. I don't mind saying I have no idea what I'm doing, and don't understand StellarX at all.

In any case, I've somehow managed to get $5 into my keybase account, and figured that if I clicked the "withdraw" button I might be able to transfer it to my bank or something. So I tapped that button, and saw a page that says nothing but

Close

          challenge post didn't reutrn OK/200

I don't know much about cryptocurrency, but if I were making an app that intends to handle money for people, I would ensure that the error messages were actually informative, and were spell-checked.

This does not instill confidence.

::

I'm using version 4.6.0 of the app on a Pixel 3 running an up-to-date version of Android 10.

offby1 commented 5 years ago

Same behavior on the MacOS app, fwiw.

mlsteele commented 5 years ago

There's something wrong with the communication with the anchor. That error message is coming from the anchor. Is this the USD/www.anchorusd.com asset? We'll investigate and likely disable the withdraw button for that asset. And see about getting it fixed. In the meantime it may be possible to convert to real USD through https://www.anchorusd.com/.

offby1 commented 5 years ago

On Tue, Oct 22, 2019 at 7:19 AM Miles Steele notifications@github.com wrote:

There's something wrong with the communication with the anchor. That error message is coming from the anchor. Is this the USD/www.anchorusd.com asset?

Yes, it is.

We'll investigate and likely disable the withdraw button for that asset. And see about getting it fixed. In the meantime it may be possible to convert to real USD through https://www.anchorusd.com/.

Thanks.